United Airlines Inflight Instructor/Evaluator
United Airlines is seeking a dedicated and dynamic Inflight Instructor/Evaluator to join its Inflight Services Training team. This individual will play a vital role in shaping the future of United's flight attendants and contributing to the airline's mission of becoming the best in aviation history. The Inflight Services team is committed to safety and service and comprised of diverse, driven individuals working together to connect people and unite the world.
Job Overview and Responsibilities:
The Inflight Instructor/Evaluator facilitates various curricula for flight attendants, ensuring student needs are fully supported. They deliver training to meet United’s operational needs, while maintaining compliance with federal regulations, company policies, and standards. The position requires someone who thrives in a fast-paced training environment. The successful candidate will have the opportunity to significantly impact customer and co-worker perceptions of United Airlines. Responsibilities include:
- Demonstrating core values of safety, caring, dependability, and efficiency while delivering regulatory and service training curricula using FAA and United-approved lesson plans.
- Conducting Announced and Unannounced Line Check Evaluations and providing constructive feedback to flight attendants and stakeholders.
- Completing Service Line Checks to gather data to improve the Net Promoter Score (NPS).
- Conducting safety-related training events at flight attendant bases.
- Evaluating trainee/flight attendant performance against FAA and United standards.
- Ensuring adherence to United's core values, policies, and procedures.
Qualifications:
To be considered for this position, candidates must meet the following minimum qualifications:
- High school diploma or equivalent.
- Ability to earn the United Airlines flight attendant qualification.
- Ability to successfully complete the United Airlines Inflight Training instructor program qualification.
- Minimum of two years of relevant work experience.
- Proficiency in performing all duties and abilities required of a United flight attendant.
- Ability to repeatedly operate all aircraft door/window training devices and emergency equipment (including pushing, pulling, and lifting up to 50 pounds).
- Capable of performing instructor duties requiring standing, walking, climbing, stooping, crouching, squatting, kneeling, reaching, twisting, bending, and prolonged periods of standing and walking.
- Flexibility to work weekdays, weekends, and holidays as required.
- Availability to work morning, day, and nighttime hours.
- Strong working knowledge of LINK—eFAOM, Inflight Policies and Procedures Manual (IPPM), Content Locker, etc.
- Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills.
- Exceptional verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
- Commitment to Working Together Guidelines and treating others with dignity and respect.
- Ability to complete instructor qualification training and ongoing qualification maintenance requirements.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Successful completion of an interview demonstrating job qualification.
- Reliable and punctual attendance is essential.
Preferred qualifications include:
- Bachelor’s degree.
- AQP qualified instructor/evaluator.
- Experience with public speaking to small and large groups.
- Management experience.
- Teaching experience.
- Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program, and United flight attendant responsibilities and procedures.
Compensation and Benefits:
The base pay range for this role is $64,885.00 to $88,440.00, dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. United Airlines offers a comprehensive benefits package including medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, 401(k), and flight privileges.
Equal Opportunity Employer:
United Airlines is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected status as required by applicable law.
Individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, and to perform crucial job functions.