Flight Attendant
United Airlines is seeking enthusiastic and dedicated individuals to join its team as Flight Attendants. As a Flight Attendant, the individual will play a crucial role in ensuring the safety, comfort, and well-being of passengers while providing exceptional customer service. The successful candidate will have the opportunity to travel the world, explore diverse cultures, and create memorable experiences for every customer, on every flight, every day.
Responsibilities:
- Ensure the highest levels of safety and security on board the aircraft.
- Adapt and respond effectively to various customer-facing scenarios.
- Provide outstanding interpersonal skills, good judgment, and the ability to resolve issues with understanding, compassion, and grace.
- Influence customer loyalty through excellent service.
- Represent United Airlines with pride and distinction.
- Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours, fulfilling reserve assignments on short notice and potentially being away from base for extended periods.
- Work independently and as a collaborative team member.
- Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
Qualifications and Requirements:
- Must be at least 21 years of age at the time of application.
- High school diploma or GED equivalent required; two or more years of college preferred.
- Minimum of one year of customer service experience in the service industry (e.g., retail, hospitality, food service, teaching/education, aviation, social service).
- Must be able to speak in a clear, concise, and organized manner, projecting voice adequately to be heard in an emergency.
- Ability to speak, read, write, and understand English fluently.
- Must be able to read and speak Italian fluently.
- Ability to hear all types and ranges of sound.
- Ability to communicate effectively in high-stress situations, such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
- Professional appearance, excellent grooming standards, and willingness to adhere to uniform, hair, tattoo, and piercing guidelines.
- Tattoos are not permitted on the head, hands, or neck, including behind the ear. Visible tattoos are permitted on the arms, wrists, legs, and feet, provided they do not exceed the size of a credit card/employee badge (3.5 inches long x 2.24 inches wide) or can be covered by standard uniform pieces. Visible tattoos must not be offensive (including but not limited to tattoos that are violent, obscene, sexual, racist or contain objectionable content or any imagery that includes weapons).
- Decorative covers, adornments, and/or jewelry on teeth or in the mouth are not permitted.
- Ability to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks.
- Must possess a valid passport prior to application with at least 18 months of validity remaining prior to its expiration. Current physical possession of a valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions is required.
- Ability to travel to and from all countries United serves without any restrictions. Flight attendant applicants are responsible for identifying and verifying travel eligibility.
- Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull a beverage cart (up to 250 lbs.).
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on, in order to operate all necessary equipment, machinery, and doors.
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Must be legally authorized to work in the United States.
- Must be willing and able to work a flexible schedule in support of United’s 24/7 operation, including weekdays, weekends, and holidays.
- Flight attendant trainees must successfully complete an evacuation drill in the water (pool) during training.
- Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
- Must be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited.
- Must be able to pass a 10-year background check, including criminal background history, that does not prohibit travel to or from any destination United serves.
Compensation and Benefits:
- Starting hourly flight pay of $28.88/hour with top of base scale at $67.11/hour.
- Seniority-based pay increases.
- Additional compensation for language skills, lead positions, and international trips.
- Competitive benefits, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
- Flight privileges for the employee, their family, and friends on a stand-by basis.
- Inclusive uniform standards.
- During training, United provides a $140/week stipend, along with accommodations, and two meals per day. Successful training graduates will receive a $1,000 bonus.
Training:
To begin a career, the individual will participate in a 6.5-week training program in Houston, TX, learning United's safety and customer service standards. Following successful completion of the training, the individual will be welcomed as a full-time employee and assigned to one of the hubs - Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or one of the other flight attendant base locations (relocation funds not provided).