Flight Attendant Job Description
Job Category:
Flight Attendant
Position Purpose
Ensures the safety and comfort of passengers in accordance with FAA and Inflight guidelines.
Essential Duties
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Performs regulatory and assigned cabin duties with constant attention to guests, providing a safe and comfortable onboard experience.
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Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment; operates emergency exits and aircraft equipment using necessary movements and force up to and including 70 pounds.
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Provides food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds.
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Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds.
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Maintains a neat and orderly cabin environment.
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Contributes to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times.
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Performs inflight sales and promotional duties as assigned.
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Assists other Customer Service staff as needed with passenger handling or other duties.
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Maintains reliable and prompt attendance according to Company policies and procedures.
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Presents a professional image, both in conduct and in appearance, adhering to the Company uniform dress code.
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Complies with associate Rules of Conduct.
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Maintains currency of Inflight guides and manuals.
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Fosters the Company’s core values and culture.
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Performs additional duties as assigned or required.
Required Knowledge, Skills, and Abilities
Education and/or Experience
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High school diploma or GED.
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Minimum of two years of customer service experience.
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Must be 20 years of age by the date of the first interview.
Preferred Education and/or Experience
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Additional years of customer service experience, preferably in an aviation environment.
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Previous Flight Attendant experience.
Other Requirements
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Possesses polished interpersonal skills with a positive attitude and a customer-oriented mindset.
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Willingness to serve alcoholic beverages.
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Ability and willingness to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
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Ability to work with animals and around other allergens and products.
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Tattoos are NOT permitted on the face (front of one's face from ears forward, including the underside of the chin and cheeks), neck (area down to where a uniform shirt collar would clearly and consistently cover), and hands (including both the tops and palms of one's hands and fingers, up through the wrist bone). Tattoos in non-prohibited areas must not be visible at any time while in uniform.
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Wingspan of approximately 55 inches or greater to reach and safely operate all necessary equipment on the aircraft.
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Ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened without extender or modification that may harm the integrity of the harness. (Lap belt measurement is 50 inches when fastened; shoulder harness measurement is 40 inches when fastened).
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No multiple piercings visible while in uniform.
Language Skills
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Ability to read, analyze, and interpret technical procedures and governmental regulations.
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Ability to effectively present information to and respond to questions from management, crew, passengers, and the general public.
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Ability to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability
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Willingness to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines and managing unexpected change.
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Capability of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
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Ability to remain calm, think, and react quickly in all types of emergency situations, including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, and turbulence.
Decision Making
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Makes day-to-day decisions to support the operation.
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Decisions often require some thought and are somewhat structured.
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Ability to process information quickly and react positively during unexpected and/or serious situations.
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Capability of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands
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Physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
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Capability of lifting objects above shoulders up to and including 35 pounds.
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Ability to push and pull moveable carts weighing in excess of 250 pounds.
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Ability to walk and stand for extended periods, sometimes with aircraft turbulence.
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Ability to stoop, crouch, squat, climb, and kneel.
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Ability to see clearly at 20 feet or more with corrective lenses or contacts.
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Ability to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
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Ability to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
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Ability to move about aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
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Ability to work extended duty periods on sequential days.
Work Environment
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Ability and willingness to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
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Ability to accommodate customers’ special needs/disabilities.
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Willingness and ability to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements
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Travel up to 100% of the time, including nights, weekends, holidays, and overnights.
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Willingness to relocate based on the Company’s operational needs.