The Coca-Cola Company | Flight Attendant

Flight Attendant Program Manager
Location: Atlanta, GA US
Job ID: R-97962
Time Type: Full time
JobType: FullTime
Relocation: No
Post Date: January 4, 2024

Flight Attendant Program Manager

At The Coca-Cola Company we motivate our employees to challenge the status quo, propose bold solutions, experiment, and adapt. This ensures that we grow collectively to elevate the business. Our Aviation Team, consists of over 30 aviation professionals, providing premium services to the Coca-Cola’s executive team. Flight operations supports the company business worldwide, covering six continents. We invite you to join an iconic brand that has been a pioneer in business aviation and continues to define industry standards in safety, sustainability, service, diversity, and professional development.

Flight Attendant Program Manager

The Flight Attendant Program Manager (FA) reports to the Director, Technical Operations and is responsible for asset / stock tracking and utilization, optimization of data quality and Aircraft IT solutions, and industry best practices with regards to technical sustenance programs.

The responsibilities of the FA include:

Participate in the Safety Management System.

Responsible for the operational administration of the cabin IT systems, maintaining the highest of quality and safety standards, and provide cabin related decisions to support the operational excellence in liaison with the Aviation leadership team.

Assumes ownership of an assigned aircraft and is responsible for the operational readiness of the stocking / medical program ensuring operational readiness to the highest safety and quality standards.

Interfaces with the Hangar Operations Manager, Tech Ops, Flight Ops, Scheduling and Dispatch to optimize the customer service experience.

The duties of the FA include:

Plans and manages all scheduled and unscheduled Safety / Security responsibilities of FA during all flight phases of operational aircraft movements:

• Has a responsibility for the Safety of passengers and crew, and the comfortable, first class service to the passengers.
• Manages passenger profiles and all catering orders, being mindful of any health or allergy related concerns before serving to mitigate health risk during flights.
• Collaborates with the crew and dispatch to determine if any special health considerations are required for passenger monitoring or arrangements.
• Manages interns and contractors to function as useable team members able to successfully demonstrate stewardship and care of TCCC aircraft and passengers.
• Performs duties commensurate with and conforming to all standards established by International law, corporate policy, local state and federal regulations, and industry best practices.

Provide project management of in house and outsourced aircraft stocking and cabin readiness events.

Manages the cabin and ensures compliance with Federal Aviation Authority (FAA) regulations related to cabin and passenger safety such as CPR, AED and Emergency support.

Inventory Management – Ensure accurate stock and spend on all commissary items for aviation trips and commissary inventory control.

Cabin IT management – monitors and troubleshoots system for proper operation and manages IT budget for assigned aircraft.

Catering – manages and directs contract CSS catering spend to maintain budget compliance. Creates vendor relationships with catering vendors to achieve best in class service.

Prepares annual aircraft IT Data / Safety / stocking budget to include OPEX and CAPEX recommendations. Provide recommendations for aircraft improvements, modifications, upgrades, etc.

Implements and monitors budget constraints surrounding the Commissary, Cabin IT systems, and the Contract CSS and support staff.

The FA job requirements are:

Education Requirements: High School degree, Bachelor's Degree preferred;

Communications: Ability to communicate with executives and provide a high level of customer service.

Related Work Experience: 3+ years of aircraft Cabin Service / Flight Attendant experience preferred in a major corporate flight department or airline setting.

Functional Skills:

• Communications: Ability to communicate with executives and provide a high level of customer service.
• Inventory Management – Ensure accurate stock and spend on all commissary items for aviation trips and commissary inventory control.
• Cabin IT management – monitors and troubleshoots system for proper ops, and manages IT budget for assigned aircraft.
• Catering – manages and directs contract CSS catering spend to maintain budget compliance. Creates vendor relationships with catering vendors to achieve best in class service.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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