Flight Attendant Job Description
Job Category: Flight Attendant
Position Purpose: To ensure the safety and comfort of passengers in accordance with FAA and Inflight guidelines.
Essential Duties
- Perform all regulatory and assigned cabin duties with constant attention to guests, providing a safe and comfortable onboard experience.
- Maintain thorough knowledge of all emergency procedures and the use of onboard emergency equipment; operate all emergency exits and aircraft equipment using necessary movements and force up to 70 pounds.
- Provide food and beverages to passengers, requiring the ability to push and pull moveable carts weighing in excess of 250 pounds.
- Assist passengers in stowing carry-on baggage weighing up to 35 pounds.
- Maintain a neat and orderly cabin environment.
- Contribute to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times.
- Perform inflight sales and promotional duties as assigned.
- Assist other Customer Service staff as needed with passenger handling or other duties.
- Maintain reliable and prompt attendance according to Company policies and procedures.
- Present a professional image in conduct and appearance, adhering to the Company uniform dress code.
- Comply with associate Rules of Conduct as outlined in all applicable manuals.
- Maintain currency of Inflight guides and manuals.
- Foster the Company's core values and culture throughout the work environment.
- Perform additional duties as assigned or required.
Required Knowledge, Skills, and Abilities
Education and/or Experience
- High school diploma or GED.
- At least two years of customer service experience.
- Must be 20 years of age by the date of the first interview.
Preferred Education and/or Experience
- Additional years of customer service experience, preferably in an aviation environment.
- Previous Flight Attendant experience.
Other Requirements
- Polished interpersonal skills with a positive attitude and a customer-oriented mindset.
- Willingness to serve alcoholic beverages.
- Ability to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
- Ability to work with animals and around other allergens and products.
- Tattoos are not permitted on the face, neck, or hands (up through the wrist bone). Tattoos in non-prohibited areas must not be visible at any time while in uniform.
- Wingspan of approximately 55 inches or greater to reach and safely operate all necessary equipment on the aircraft.
- Ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened without extender or other modification. The lap belt measures 50 inches when fastened and the shoulder harness measures 40 inches when fastened.
- No multiple piercings visible while in uniform.
Language Skills
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
- Ability to effectively present information to and respond to questions from management, crew, passengers, and the general public.
- Ability to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability
- Willingness to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines and managing unexpected change.
- Capability of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
- Ability to remain calm, think, and react quickly in all types of emergency situations, including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, and turbulence.
Decision Making
- Ability to make day-to-day decisions to support the operation, often requiring some thought and structured problem-solving.
- Ability to process information quickly and react positively during unexpected and/or serious situations.
- Capability of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands
- Possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to 70 pounds.
- Capability of lifting objects above shoulders up to 35 pounds.
- Ability to push and pull moveable carts weighing in excess of 250 pounds.
- Ability to walk and stand for extended periods, sometimes with aircraft turbulence.
- Ability to stoop, crouch, squat, climb, and kneel.
- Ability to see clearly at 20 feet or more with corrective lenses or contacts.
- Ability to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
- Ability to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Ability to move about the aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
- Ability to work extended duty periods on sequential days.
Work Environment
- Ability and willingness to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- Ability to accommodate customers' special needs/disabilities.
- Willingness and ability to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements
Travel up to 100% of the time, including nights, weekends, holidays, and overnights. Willingness to relocate based on the Company's operational needs.
About Republic Airways
Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways fosters a culture of trust, respect, care, and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support, and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement, and Guiding Principles – those words are put into action each and every day at Republic.