Omni Air International | Flight Attendant

About Omni Air International

Omni Air International is a private international charter airline specializing in tailored services for government agencies, the military, commercial clients, sports teams, TV productions, corporate clients, and humanitarian missions. Our crew is dedicated to exceeding passenger expectations, inspiring genuine hospitality, and ensuring the safety of every customer onboard.

Responsibilities

• Deliver excellent customer service to ensure a safe, comfortable, and memorable journey for passengers.
• Perform safety duties, including pre-flight checks and emergency procedures, becoming a top-tier safety professional.
• Build relationships with passengers from diverse backgrounds and provide personalized service.
• Collaborate with fellow crew members to maintain a positive and professional in-flight experience.
• Provide exemplary customer service to exceed customer satisfaction.
• Maintain a positive attitude and composure at all times.
• Communicate effectively verbally for public address announcements, safety demonstrations, and providing instructions.
• Write detailed reports regarding incidents and/or discrepancies.
• Interact professionally with a wide variety of people from a broad range of cultures.
• Answer customer questions and provide assistance, particularly to individuals needing special assistance.
• Provide customer service assistance such as lifting, transporting, and stowing luggage.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
• Respond effectively during emergency situations and provide emergency medical assistance, including CPR and basic first aid.
• Ensure aircraft and customers comply with policies, procedures, regulations, and safety guidance.
• Prepare and serve alcoholic and non-alcoholic beverages, snacks, and meals, and process payments for purchased items.
• Act as an accurate and courteous source of information for passengers and initiate service recovery when needed.
• Assist passengers and fellow crew members during emergency situations and implement instructions from the flight deck crew.
• Work both independently and as part of a team.
• Work in confined spaces with potential exposure to various environmental factors. Individuals with allergies must be able to effectively manage them.
• Perform required pre-flight and security checks, reporting discrepancies.
• Provide special assistance to passengers, including stowing luggage, emergency medical aid, and assisting disabled passengers.
• Work in an aircraft environment under pressurized conditions and in airport operations.
• Maintain professional appearance and comply with uniform and appearance guidelines.
• Be dependable, flexible, and committed to reporting on time and completing work assignments.
• Manage time effectively to complete work assignments and ensure punctuality.
• Adjust work activities to adapt to changing work conditions.
• Comply with the laws, regulations, and procedures of States where operations are conducted and authorities with jurisdiction over operations on the high seas or within foreign countries.
• Operate mechanical and safety equipment, including but not limited to stairs, oxygen systems, aircraft doors, evacuation slides/rafts, fire extinguishers, galley equipment, communications equipment, and lighting systems.
• Be engaged and informed on all company and departmental communications.
• Complete required paperwork and detailed reports.
• Perform other duties assigned by the Purser or Inflight Management.

Qualifications

• Must be 21 years of age or older.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Must be able to speak, read, write, and understand English fluently.
• Ability to acquire and keep current a passport and travel documents for unrestricted international travel.
• Ability to report to work at assigned base within two (2) hours.
• High school diploma, GED, or equivalent. A BA/BS college degree is preferred, or a combination of education and related experience.
• Ability to use computers and work with basic knowledge of Microsoft Outlook and complete required paperwork.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours.
• Ability to work scheduled flight duty periods of 20 hours or more, and deadhead travel periods of 26 hours or more.
• Ability to work variable blocks of duty days each month and 19 or more continuous days away from base at any time.
• Test negative on an FAA mandated pre-employment drug test and subsequent tests under the company's drug and alcohol testing policy.
• Must pass a 10-year background check, including an FAA required fingerprint-based criminal history records check.
• Must be willing to comply with TSA pre-employment checks.
• Meet established standards, policies, laws, and regulations, including Federal Aviation Administration Regulations.
• Must attend and successfully complete Omni Flight Attendant training.
• Ability to open emergency exits and close aircraft doors weighing up to 60 pounds.
• Ability to use a food/beverage cart requiring 32lbs of force when pushing or pulling.
• Ability to stand/walk more than 2/3 of flight time, and sit less than 1/3 of flight time.
• Ability to lift overhead up to 60 lbs.
• Ability to reach above shoulder level into overhead bins and retrieve stored items up to 74” from the floor.
• Embraces a diverse set of people, thinking, and styles.
• Ability to work in aircraft aisles and galleys, and while standing, reaching, walking, kneeling, bending, twisting, and working in cramped or awkward positions.
• Ability to walk and fit comfortably down the aircraft aisle while facing forward, and fit quickly through any exit.
• Ability to hear and respond to customer and crew communications in situations with high background noise.
• Willingness to accept assignment to any Flight Attendant base after training graduation, as dictated by operational needs.
• Flexibility to relocate or commute to and from assigned base location.
• Must be physically able to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Minimum 1 year of Customer Service experience.

Mental Capabilities

• Ability to apply common sense in understanding and dealing with the flying public with diplomatic and professional conduct.
• Awareness of, and ability to recognize and respond to, a variety of situations including emergency, medical, and security-related events.
• Ability to understand, remember, and apply oral and written instructions.
• Ability to communicate effectively to be understood.
• Appropriate response and leadership during emergency/stressful situations and/or in handling disruptive customers.
• Ability to work independently and collaborate effectively as a team member.
• Ability to identify and resolve problems in a timely manner.
• Ability to make quick decisions that impact the department’s credibility and services, reacting positively during unexpected and/or serious situations.
• Ability to complete routine forms, use existing form letters, and conduct routine oral communication.