Flight Attendant
Location: Indianapolis, IN
Job ID: JR-004855
Employment Type: Full-time
Position Summary:
The Flight Attendant is responsible for ensuring the safety and comfort of all passengers, adhering strictly to FAA and Inflight guidelines. This role demands a proactive individual capable of delivering exceptional service while maintaining a secure and pleasant onboard environment.
Essential Responsibilities:
- Execute all regulatory and assigned cabin duties, consistently prioritizing guest safety and comfort to provide a positive in-flight experience.
- Demonstrate a comprehensive understanding of all emergency procedures and the proper use of all emergency equipment, including the ability to operate emergency exits and aircraft equipment utilizing the necessary strength and movements, up to 70 pounds.
- Prepare and serve food and beverages to passengers, which involves pushing and pulling movable carts weighing over 250 pounds.
- Assist passengers with stowing carry-on baggage, which may require lifting up to 35 pounds.
- Maintain a neat, organized, and welcoming cabin environment throughout all flights.
- Contribute to a reliable, on-time operation by working closely with all crew members to adhere to report times, departure times, and minimum turn times.
- Perform inflight sales and promotional duties as assigned.
- Provide assistance to other customer service staff as needed, with passenger handling or other duties.
- Maintain consistent and punctual attendance as per Company policies and procedures.
- Present a professional image at all times, both in conduct and appearance, including strict adherence to the company uniform dress code.
- Comply with all associate Rules of Conduct as defined in the applicable manuals.
- Ensure currency of all Inflight guides and manuals.
- Promote the company's core values and positive culture throughout the workplace.
- Perform other duties as assigned or as required.
Required Qualifications:
- High school diploma or GED equivalent, along with a minimum of two years of customer service experience.
- Must be at least 20 years of age by the date of the first interview.
- Possess polished interpersonal skills, demonstrating a positive attitude and customer-oriented approach.
- Must be willing to serve alcoholic beverages.
- Must be comfortable serving and handling peanuts, meals containing shellfish, seafood, beef, and pork.
- Must be comfortable working around animals and various allergens and products.
- Adherence to the Company’s Flight Attendant Style Guide regarding tattoos, requiring them to be less than 2" x 3.25” or fully covered by an approved method. Tattoos are not permitted on the head, face, neck, chest, hands, or fingers.
- A wingspan of approximately 55 inches or greater is required to reach and operate all necessary aircraft equipment.
- Must have the ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened, without modifications, ensuring the integrity of the harness. The lap belt measurement is 50 inches when fastened, and the shoulder harness measurement is 40 inches when fastened.
- Must not have multiple piercings visible while in uniform.
- Excellent verbal and written communication skills in English, including the ability to give shouted commands in emergency situations.
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
Preferred Qualifications:
- Additional years of customer service experience, particularly within the aviation industry.
- Prior experience as a Flight Attendant.
Reasoning and Problem-Solving:
- Must be comfortable working in a fast-paced environment, with the ability to handle stress and adapt to unexpected changes.
- Must be able to understand and follow instructions given in written, oral, diagram, or schedule form.
- Maintain composure, think and react quickly in all types of emergency situations, including medical events, aircraft decompression, evacuations, fires, security threats, turbulence, etc.
Decision Making:
- Make timely day-to-day operational decisions, demonstrating thoughtful and structured approaches.
- Effectively process information and react positively in unexpected and serious situations.
- Exhibit control of personal and emotional responses, acting appropriately under high stress.
Physical Requirements:
- Must have the physical strength to reach and operate all emergency equipment and exits, using the necessary movements and force, up to 70 pounds.
- Ability to lift objects above shoulders up to 35 pounds.
- Ability to push and pull movable carts weighing over 250 pounds.
- Must be able to walk and stand for extended periods, even with aircraft turbulence.
- Ability to stoop, crouch, squat, climb, and kneel.
- Ability to see clearly at 20 feet or more with corrective lenses or contacts.
- Ability to hear verbal communications clearly in person and over airplane communication systems with ambient aircraft and passenger noise.
- Must be able to sit in the assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Ability to move about the aircraft freely, effectively, and quickly in confined environments.
- Ability to work extended duty periods on sequential days.
Work Environment:
- Able to work in a diverse cultural environment and interact with passengers and crew professionally under stressful conditions.
- Ability to accommodate customers' special needs and disabilities.
- Willing and able to work extended periods of time and a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements:
Must be willing to travel up to 100% of the time, including nights, weekends, holidays, and overnight trips.
Must be willing to relocate based on the company's operational needs.