Flight Attendant
Location: Indianapolis, IN
Category: Flight Attendant
Job ID: JR-004855
Time Type: Full-time
Position Summary
Embark on an exciting aviation career as a full-time Flight Attendant based in Indianapolis, IN. This pivotal role within the Inflight team is dedicated to ensuring the highest standards of passenger safety and comfort, upholding strict adherence to Federal Aviation Administration (FAA) regulations and company guidelines. The successful candidate will be a vital part of delivering an exceptional onboard experience while contributing to reliable and efficient flight operations as a key member of the cabin crew.
Key Responsibilities
To perform this job successfully, the Flight Attendant must be able to satisfactorily execute each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
- Performs all regulatory and assigned cabin duties, ensuring passenger safety and comfort throughout the flight experience.
- Maintains thorough knowledge of all emergency procedures and the proficient use of all onboard emergency equipment; capable of operating all emergency exits and aircraft equipment with movements and force up to 70 pounds.
- Provides exceptional inflight food and beverage service, requiring the ability to push and pull moveable service carts weighing in excess of 250 pounds.
- Assists passengers with the safe and proper stowage of carry-on baggage, weighing up to 35 pounds.
- Ensures a neat, clean, and orderly cabin environment for all passengers.
- Collaborates effectively with fellow crew members to ensure reliable and on-time operations, adhering to all report times, departure schedules, and minimum turn times.
- Executes inflight sales and promotional duties as assigned.
- Supports other Customer Service staff with passenger handling and various operational duties as required.
- Maintains reliable and prompt attendance, in strict adherence to company policies and procedures.
- Consistently projects a professional image in both conduct and appearance, strictly adhering to the Company's uniform dress code.
- Complies with all associate Rules of Conduct as stipulated in applicable company manuals.
- Ensures currency of all Inflight guides and manuals.
- Actively fosters the Company’s core values and culture within the work environment.
- Performs additional duties as assigned.
Required Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job successfully.
Education & Experience
- A high school diploma or GED is required, coupled with a minimum of two years of customer service experience.
- Must be at least 20 years of age by the initial interview date.
Preferred Qualifications
- Additional years of customer service experience, particularly within an aviation environment, are highly preferred.
- Prior Flight Attendant experience is a distinct advantage.
Other Essential Requirements
- Possesses refined interpersonal skills, a positive attitude, and a strong customer-oriented mindset.
- Must be willing and able to serve alcoholic beverages.
- Must be willing and able to serve and handle various food items, including peanuts, shellfish/seafood, beef, and pork.
- Capable of working with animals and in environments containing various allergens and products.
- Adherence to the Company’s Flight Attendant Style Guide (Dress Code) is mandatory. Tattoos are strictly prohibited on the face (front of the face from ears forward, underside of chin and cheeks), neck (area consistently covered by a uniform shirt collar), and hands (tops, palms, and fingers, up through the wrist bone). Tattoos in non-prohibited areas must remain entirely concealed while in uniform.
- Must possess a minimum wingspan of approximately 55 inches to effectively reach and safely operate all necessary aircraft equipment.
- For safety reasons, the Flight Attendant must be able to sit securely in the jump seat with the seatbelt and shoulder harness fastened without the need for an extender or any modification that could compromise harness integrity. (For reference: lap belt measurement is 50 inches when fastened, shoulder harness is 40 inches when fastened).
- Multiple visible piercings are not permitted while in uniform.
Language Skills
- Ability to read, analyze, and interpret complex technical procedures and governmental aviation regulations.
- Capable of effectively presenting information and responding to inquiries from management, flight crew, passengers, and the general public.
- Proficiency in spoken English is essential, including the ability to deliver and be understood in shouted verbal commands during emergency situations.
Reasoning & Problem-Solving Ability
- Must be adept at working efficiently within a time-sensitive environment, effectively managing stress associated with deadlines and unexpected operational changes.
- Capable of interpreting diverse and multifaceted instructions presented in written, oral, diagrammatic, or schedule formats.
- Must demonstrate the ability to remain calm, think clearly, and react swiftly in all types of emergency situations, including but not limited to medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, and turbulence.
Decision Making
- Makes day-to-day operational decisions, often requiring thoughtful consideration within established guidelines.
- Capable of processing information rapidly and reacting positively during unexpected and serious situations.
- Possesses the ability to control personal and emotional responses, acting appropriately and professionally under high-stress conditions.
Physical Demands
The physical demands described here are representative of those that must be met by a Flight Attendant to successfully perform the essential functions of this job.
- Possesses the physical strength to reach and operate all emergency equipment and exits, utilizing necessary movements and force up to 70 pounds.
- Capable of lifting objects above shoulders, weighing up to 35 pounds.
- Able to push and pull moveable service carts weighing in excess of 250 pounds.
- Ability to walk and stand for extended periods, including during aircraft turbulence.
- Capable of stooping, crouching, squatting, climbing, and kneeling.
- Possesses clear vision (20/20 or better, corrected) at 20 feet or more with corrective lenses or contacts.
- Capable of clearly hearing verbal communications in person and via aircraft communication systems, amidst ambient aircraft and passenger noise.
- Must be able to sit securely in the assigned jump seat with seatbelt and shoulder harness fastened without modifications.
- Ability to move freely, effectively, and quickly within the confined aircraft environment to perform all required functions.
- Capable of working extended duty periods on sequential days.
Work Environment
The work environment characteristics described here are representative of those a Flight Attendant encounters while performing the essential functions of this job.
- Able and willing to thrive in a culturally diverse atmosphere, professionally interacting with passengers and crew under various conditions, including stress.
- Demonstrated ability to accommodate passengers with special needs and disabilities.
- Willing and able to work extended periods and varied schedules, encompassing early mornings, nights, overnights, and weekends.
Travel Requirements
This role requires up to 100% travel, including nights, weekends, holidays, and overnight stays. Relocation may be required based on the Company’s operational needs.