Inflight Resource Manager (NJUS)
NetJets Aviation, Inc.
Location: Columbus, OH, US, 43219
Req ID: 15329
NetJets, the distinguished global private aviation leader with over 60 years of unparalleled experience, sets the benchmark for private travel. The company is defined by an unwavering commitment to safety, highly personalized service, and reliable global access. NetJets represents the ultimate career destination for aviation professionals, offering exceptional benefits and significant growth opportunities within the private jet industry.
Purpose of Position
The Inflight Resource Manager holds a pivotal role in overseeing the overall performance and productivity of the Flight Attendant group. This position is responsible for providing essential coaching, guidance, and leadership to cultivate a culture rooted in high performance, collaborative teamwork, and operational excellence. The manager ensures strict adherence to the industry's highest safety and service standards. Collaborating closely with key stakeholders, the Inflight Resource Manager supports Flight Attendant performance, manages resources effectively, and drives initiatives focused on continuous improvement across inflight operations.
Key Responsibilities and Tasks
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Performance Management & Development: Manages Flight Attendant performance metrics aligned with company goals and service expectations. Conducts coaching and development discussions, providing data-driven insights to enhance performance. Coaches and counsels Flight Attendants to achieve consistent and exceptional inflight service levels. Partners with Labor Relations to determine necessary actions, including coaching, additional training, wellness checks, and handling both non-disciplinary and disciplinary meetings. Supports Flight Attendants' professional development regarding company policies, federal aviation regulations (FARs), and labor agreements.
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Resource & Leave Management: Collaborates with Labor Relations and the Leave of Absence (LOA) team to monitor Flight Attendant leave trends, assess patterns, and address potential issues. Manages Flight Attendant resources to optimize scheduling, availability, and operational efficiency. Supports strategic initiatives aimed at enhancing Flight Attendant engagement and retention within NetJets.
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Oversight & Leadership: Partners with the Director, Inflight and Training, Business Intelligence & Analytics (BI&A), Scheduling, and Crew Capacity teams to develop and execute the Inflight productivity strategy. Leads and supports projects impacting Flight Attendant operations, working cross-functionally with departments including Owner Services, Scheduling, Operations, Safety, and Training. Maintains a strong working relationship with the Flight Attendant Executive Council (FAEC) and Union Representatives on Duty to effectively resolve issues. Works with the Labor Relations Management Professional (LMRP) Manager in Labor Relations to manage contractual Union/Company Committee relationships between Inflight and the FAEC. Drives continuous improvement efforts across inflight operations to enhance efficiency, service quality, and safety standards.
Qualifications
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Education: Bachelor's degree in Aviation or Human Resources is required.
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Experience: Candidates should possess 6-8 years of relevant experience.
Core Competencies
The successful candidate will demonstrate proficiency in the following core competencies:
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives For Positive Results
Knowledge, Skills, Abilities, and Other Requirements (KSAOs)
- Proven experience in culture-building, coaching, and developing teams within a dynamic environment.
- Possesses an entrepreneurial mindset with the ability to take ownership, influence others positively, and proactively drive initiatives forward.
- Demonstrated strong ability to effectively manage multiple critical projects concurrently while balancing competing priorities.
- Exhibits a servant leadership approach with a deep dedication to customer service excellence and team development.
Benefits and Support at NetJets
NetJets is committed to providing its employees with a comprehensive and attractive benefits package, with many options available at no cost. Employees have access to robust nationwide provider networks for Medical, Dental, and Vision benefits with no-cost options. The company offers the LIVEWELL program, a holistic benefits package designed to support employees' Mind, Body, and Life. The comprehensive suite of benefits includes: Medical, Dental, and Vision coverage; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with an annual employer contribution; Wellness Programs & Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary benefits (financial protection plans); a 401(k) plan with a generous 66% company match on every dollar contributed; Short and Long-Term Disability coverage; Legal Plan access; Identity Theft Protection Plans; Pet Insurance; and Family & Caregiving Support resources.