Inflight Operations Manager

**Company:** NetJets Aviation, Inc.
**Location:** Columbus, OH
**Req ID:** 15330

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Inflight Operations Manager holds responsibility for leading operational support provided to Flight Attendants. This role serves as the primary liaison between the Flight Attendant group, Inflight department, and multiple operational departments, ensuring seamless day-to-day support and long-term strategic alignment with safety standards, service excellence, and operational efficiency. The Manager collaborates closely with Safety, Scheduling, Fleet Program Directors, Global 5 Senses, and other stakeholders to address operational challenges, drive continuous improvement initiatives, and advocate effectively for the needs of the Flight Attendant group. This position also involves overseeing communication trends via the Inflight email inbox and other channels, identifying recurring issues, and leading efforts for mitigation and continuous improvement.

Tasks and Responsibilities

**Team Leadership & Oversight:** Leads the Inflight Operational Support team to provide responsive, effective support for Flight Attendants. Promotes a culture of collaboration, problem-solving, and proactive communication within the team. Provides guidance and leadership on operational issues, ensuring consistent and timely resolution. Fosters a supportive environment focused on Flight Attendant success, safety, and well-being.
**Systems Design:** Assesses and develops new processes and tools for operational support. Works in close collaboration with BI&A and other internal stakeholders to track, measure, analyze, and automate workflows. Identifies and analyzes recurring challenges to develop and implement sustainable solutions.
**Safety & Operational Coordination:** Partners closely with the Safety department to ensure Flight Attendant safety remains the top priority. Advocates for safety-focused decision-making in all aspects of Flight Attendant operations.
**Scheduling & Contractual Compliance:** Conducts regular meetings with Scheduling leadership to address contractual compliance and day-of operational issues. Collaborates with Scheduling to proactively manage irregular operations and mitigate disruptions to Flight Attendant assignments.
**FODM & On-Call Support:** Partners with the FODM team to establish and maintain an on-call support structure, ensuring FODMs have access to Subject Matter Experts. Provides operational guidance and ensures clear communication channels are available to support Flight Attendants.
**Fleet Program Coordination:** Maintains consistent engagement with Large Cabin Fleet Program Directors regarding fleet-wide changes and modifications that may impact Flight Attendants. Ensures Flight Attendant operational considerations are addressed in projects and initiatives. Advocates for proactive communication and minimizes operational disruptions related to aircraft changes.
**Inflight Communication & Issue Resolution:** Oversees the Inflight email inbox, ensuring timely responses and tracking communication trends. Collaborates with internal teams to address root causes and enhance the overall Flight Attendant experience.

Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Requirements

**Education:** Bachelor's degree in Business Administration or a related field.
**Experience:** 6-8 years of relevant experience.
**Core Competencies:** Demonstrates adaptability, collaboration, curiosity, a service-oriented approach, and strives for positive results.
**Knowledge, Skills, Abilities, and Other (KSAOs):**
- Possesses a strong understanding of Flight Attendant operations, scheduling, safety protocols, and labor processes.
- Holds proven experience collaborating effectively with cross-functional teams.
- Exhibits the ability to manage multiple priorities and make sound decisions in a fast-paced, high-pressure environment.
- Possesses excellent communication and interpersonal skills, with the ability to influence and advocate effectively.
- Has experience identifying operational trends and implementing process improvements.
- Demonstrates knowledge of contractual compliance and labor relations in an aviation setting.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to employees, including many at no cost. Employees have access to no-cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits to support well-being through a comprehensive package covering Mind, Body, and Life.

Our comprehensive suite of benefits includes:

Medical, Dental, and Vision Insurance
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66% of every dollar contributed matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support