15 March 2023

Madison Square Garden Entertainment Corp (MSG Entertainment) | Flight Attendant

Farmingdale, NY, United States

Manager Flight Attendant

  • 18889
  • Full-Time Onsite
  • Farmingdale, New York
  • Security
  • Full Time
  • 83,000.00 – 165,000.00 / year (Salary or Temporary rate is based on job qualifications and relevant work experience)

Who are we hiring?

The Flight Attendant Manager provides direct supervision and leadership to MSG Aviation flight attendants and contract staff. Ensures the highest level of safety and service consistent with all applicable FAA CFR’s, ICAO Standards, and MSG Aviation FAM and GOM. Oversees all phases of cabin service/operations to ensure each flight is effectively managed and exceeds expectations. Schedules both full time and contract Flight Attendants in coordination with Chief Pilot. The Flight Attendant Manager is highly skilled in customer relations. The ideal candidate possesses a strong ability to assess and meet the needs of others with the required attention to detail for each specific passenger. This key information will be collected and shared with the team and Flight Ops. The Flight Attendant Manager will develop qualified MSG Aviation Flight Attendants through knowledge, skills, trust, and leadership to the same extremely high standard for all to follow.

What will you do?

  • Works within MSG Aviation to maintain a culture of safety with efficient procedures that support customer service.
  • Functions as a crew member in full coordination with the flight deck crew, maintenance, and Flight Dispatch.
  • Thorough knowledge and understanding of MSG Aviation FAM, including all aircraft cabin systems (environmental, galley, seating/berthing, lavs) and traveler productivity tools (communications, WIFI, entertainment).
  • Participates in the interviewing, hiring, selection, and training process of flight attendants.
  • Communicates necessary trip information to Flight Attendant on upcoming trips and reviews post-flight specifics to resolve issues and/or challenges.
  • Works with the Chief Pilot in scheduling assigned trips and maintaining a successful and supportive work environment.
  • Plans menus in coordination with executive assistants and flight attendants.
  • Ensures aircraft stock room is properly equipped with all standard food and beverage items needed on a daily basis.
  • Builds and maintains a list of preferred catering companies and restaurants at frequent destinations.
  • Vets all catering vendors for food/beverage safety, quality, and economics before utilizing their Conducts on-site audits of frequent providers on at least an annual basis. Maintains copies of Health Department inspection reports of all frequented catering providers.
  • Trains and supervises flight attendants for safety, service, policies, and procedures on MSG Aviation flig Ensure consistency and competency by performing check rides, as needed.
  • Foster a team atmosphere among the flight attendants to include an open dialogue for suggestions and informal collective experiences to be used for areas of improvement and recognition.
  • Schedules, trains, and conducts initial and recurrent emergency training certification per the FOM requirements and IBAC Schedules first aid recertification. Oversees revisions to FAM.
  • Trains qualified flight attendants to the same standard of excellence on catering, VIP service/cabin sections, specific necessary items, pre-flight/post-flight administrative duties.
  • Supervise and delegate the stocking and ordering of necessary service items, specific items, and passenger requested items.
  • Participates in MSG Aviation special projects and performs other duties as
  • Actively participates in the company Safety Management System with the understanding it is each person’s responsibility to recognize, anticipate, and report safety related matters.

What do you need to succeed?

  • Ten years or more of successful experience as a Flight Attendant with high profile, EHNW travelers.
  • Excellent “Command Presence” in the cabin with MSG Aviation clients, travelers, and
  • Very effective communication and interpersonal skills with a “Team Orientation."
  • A comprehensive background and working knowledge of the Culinary Arts, Food Safety, Beverage Selection/Management, Menu Planning, and Presentation.
  • Valid US Passport(s) with no foreign jurisdiction entry/exit restrictions as well as appropriate visas and foreign work permits.
  • Capable of passing initial and random drug and alcohol screenings.
  • Bachelors degree or progress there towards.
  • Culinary Arts advance training (such as CIA or equivalent).
  • Formal Flight Attendant Certification by Flight Safety or 14 CFR Part 121 Carrier or
  • Contemporaneous (within 12 months) Safety Training (MedAire, FACTS, Flight Safety).
  • Emergency Medical ‘First Responder’ certified and current.


  • Flight Attendants

Why is MSG for me?

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , and delivers a wide range of live sports content and other programming through two regional sports and entertainment networks, MSG Network and MSG Sportsnet. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Hakkasan, Omnia, Marquee, Lavo, Beauty & Essex, and Cathédrale. More information is available at www.msgentertainment.com.

<... invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-AD1


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