Horizon Air | Flight Attendant

Flight Attendant - Horizon Air

Job Overview

Horizon Air seeks dedicated and customer-focused individuals to join its team as Flight Attendants. This role involves regional flights across the West, providing signature inflight experiences while upholding the highest safety standards. The ideal candidate possesses a flexible schedule, a commitment to excellence, and the ability to create memorable moments for passengers. This is a union-represented position.

Role Summary

As a Flight Attendant for Horizon Air, representing Alaska Airlines, the incumbent will serve as the face of the company. This role demands an authentic and gracious hosting demeanor, comprehensive knowledge of inflight service duties, and proficiency in safety and emergency procedures. A strong desire to maintain a positive and approachable attitude towards guests and colleagues is essential to foster an airline that passengers love.

Key Responsibilities

• Ensure full compliance with all safety regulations.
• Verify that all safety equipment on aircraft is in working order.
• Greet passengers, assist with seating assignments, carry-on baggage stowage, and security procedures.
• Explain and demonstrate the use of safety equipment and emergency procedures on all aircraft.
• Prepare and serve meals and beverages, including alcoholic beverages.
• Effectively market onboard products, such as meals and inflight movies, and process sales using a mobile device.
• Calmly resolve passenger situations during flight, including medical emergencies.
• Respond to passenger inquiries regarding flight operations and provide destination information.
• Perform other duties as assigned by the company.

Job-Specific Qualifications and Requirements

Required Experience, Education & Skills:

• A minimum of 2 years of customer or community service experience.
• Uncompromising dedication to safety and security.
• Ability to meet specific aircraft dimensional requirements, including fitting in jump seats, harnesses without modification, and navigating cabin aisles and emergency exits.
• Ability to meet the company’s grooming, uniform, and appearance standards.
• Demonstrated physical ability to perform all flight attendant duties.
• Willingness to relocate to any of Horizon Air’s flight attendant bases: Seattle, WA; Portland, OR; Medford, OR; Boise, ID; Spokane, WA; Anchorage, AK; Everett, WA.
• Willingness to serve alcohol.
• Basic computer literacy and comfort with technology.
• Flexibility to work varied schedules, including nights, weekends, and holidays.
• Ability and willingness to travel extensively.
• Adaptability to perform a variety of duties and perform effectively under stress.
• Ability to communicate effectively in English.
• High school diploma or equivalent.
• Minimum age of 21 years old.
• Must be authorized to work in the U.S. and able to fly unrestricted in and out of Canada.
• Must possess and/or obtain a current passport with unlimited access in and out of the United States; non-U.S. passport holders will require appropriate travel documentation.

Job-Specific Leadership Expectations:

• Embody company values: Own safety, do the right thing, be caring and kind, and deliver performance.

Training and Compensation

Training Requirement:

Four (4) weeks of paid training will be held in Portland, OR. Attendees must be able to relocate for the duration of the training.

Starting Rate:

USD $0.00/Hr. (Note: This initial rate may be placeholder; please refer to salary details for actual compensation.)

Salary Details:

First-year step rate: $20.66 per hour (as per contract). For the latest collective bargaining agreement between Horizon Air and the AFA, please visit afahorizon.org.

Total Rewards and Benefits

Horizon Air offers a comprehensive total rewards package, which may vary by company, location, hours worked, length of employment, and employment status. Benefits typically include:

• Compensation per collective bargaining agreement.
• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fees may apply).
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401k contribution/match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

For more details on Alaska/Hawaiian/Horizon Total Rewards, please visit our careers site.

Application Process

An essential component of the application is a self-guided voice interview. This audio assessment, which requires no camera, will take approximately 30-40 minutes to complete. Candidates must ensure they are in a quiet location for the interview.

Additional Information

Tattoo Policy:

No visible tattoos on the face, front of the neck, or chest. One tattoo, the size of a quarter or smaller, is permitted per hand. Tattoos in other areas cannot exceed the size of a credit card or be offensive. Employees may have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of the neck and behind the ears are permissible only if not visible when looking directly at the person. Tattoos may only be covered with uniform pieces or approved jewelry/watches; makeup is not permitted for coverage.

Airport SIDA Badge Requirements:

Employees working at an airport or maintenance hangar are required to obtain and maintain a SIDA badge provided by the airport authority. Failure to qualify for or maintain a SIDA badge will result in termination. Refer to the SIDA Badge Requirements document for comprehensive details.

Equal Employment Opportunity & Regulatory Information

Horizon Air, in compliance with federal, state, and local laws, is committed to equal employment opportunity. Discrimination and harassment based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected category are strictly prohibited. The company maintains an EEO Compliance Program under Section 503 of the Rehabilitation Act and VEVRAA. Employment decisions are based solely on valid job requirements.

As a Government Contractor and subject to Department of Transportation (DOT) regulations (49 CFR part 40), applicants are advised that post-offer and/or pre-employment drug testing will be conducted to screen for marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or their metabolites. Failure to submit to testing or a positive result will render an applicant ineligible for employment.