Flight Attendant - Hawaiian Airlines
Company Overview
Hawaiian Airlines is dedicated to extending the spirit of Hawaiian hospitality and aloha to every guest, while fostering a culture of care for its employees, its home, and the communities it serves. Join an esteemed team of professionals committed to serving kamaʻāina and introducing the beauty of the islands to the world.
Role Summary
The primary responsibility of a Hawaiian Airlines Flight Attendant is to ensure the safety and well-being of guests aboard company aircraft. This involves maintaining the physical and psychological capability to execute safety procedures and respond effectively during emergencies. Flight Attendants operate in a dynamic environment, requiring the ability to manage critical situations and interact with diverse personalities in a consistently attentive and pleasant manner.
Additionally, Flight Attendants provide a consistently high level of customer service within the aircraft cabin, including food and beverage service, delivering an unparalleled Aloha experience. This is a union-represented position.
Key Responsibilities
- Pre-Flight Operations: Participate in pre-flight briefings to review flight details, including weather, route, altitude, emergency protocols, crew coordination, flight duration, and onboard services. Ensure the aircraft cabin is prepared and ready for boarding and departure.
- Guest Engagement: Extend a warm welcome to guests, guide them to their assigned seats, and assist with stowing carry-on luggage. Address flight-related inquiries promptly and provide courteous service throughout the journey.
- Safety Assurance: Conduct safety demonstrations, illustrating the use of essential equipment such as seat belts, oxygen masks, and life jackets. Monitor guest adherence to safety regulations and address any non-compliance professionally.
- Emergency Response: Lead and assist guests during emergency procedures, including evacuations. Administer first aid as needed and meticulously document all emergency and safety-related incidents.
- In-Flight Service: Deliver consistent food and beverage service in accordance with airline standards. Process payments for onboard purchases, including meals, beverages, and duty-free items.
- Post-Flight Duties: Prepare guests and the cabin for landing, adhering to established procedures. Ensure the cabin is secure and assist with guest deplaning.
- Training and Compliance: Successfully complete annual FAA-approved re-certification and maintain up-to-date knowledge of emergency procedures as mandated by FAA and airline regulations. Obtain and maintain authorization for unescorted access to aircraft and SIDA areas.
- Teamwork and Professionalism: Collaborate effectively with crew members to ensure a seamless and positive guest experience. Maintain professional conduct, identify and escalate potential issues, and meet the physical demands of high-altitude flying and varied work schedules, including evenings, weekends, and holidays.
- Emergency Preparedness: During emergencies, Flight Attendants may be required to assist ill or incapacitated passengers and fellow crew members, evacuate the aircraft in challenging conditions, operate emergency equipment, handle and lift emergency cabin windows (up to 60 pounds), and deploy from emergency slides. All outlined duties, including emergency protocols, are considered essential functions of the Flight Attendant role.
Qualifications and Requirements
Required:
- A minimum of two (2) years of direct customer experience in the hospitality or airline industry, OR four (4) years of customer contact and issue resolution in industries such as retail, education, healthcare, or professional services.
- Proficiency in speaking business-level Italian and reading Latin script.
- Minimum vertical reach of 82 inches.
- Ability to successfully complete annual FAA-approved re-certification.
- Competence in learning and maintaining knowledge of emergency procedures in accordance with Hawaiian Airlines and FAA regulations.
- Demonstrated strong customer service skills and the ability to effectively de-escalate and resolve challenging customer situations.
- Physical capability to work in varying climatic conditions, withstand gravitational forces from turbulence, and adapt to cabin pressurization changes. Must be able to stand for extended periods (up to 17 hours), with necessary stooping, twisting, pulling, and pushing of cabin equipment.
- Ability to lift 25 lbs. from floor to above shoulder height.
- Comfort participating in water-based emergency training and handling emergency situations in water.
- Ability to properly secure oneself in a jump seat with a harness and move expeditiously through the cabin aisle in both emergency and non-emergency situations.
- Successful completion of an FAA-approved, unpaid eight (8) week intensive training program.
- Ability to serve alcohol.
- Willingness to relocate within the state of Hawaii or the continental U.S.
- Proficiency in reading, writing, and speaking English.
- Successful completion of a tuberculosis (TB) test.
- Possession of a valid passport and the ability to obtain necessary visas for international travel.
- Legal authorization to travel from all countries served by Hawaiian Airlines.
- Travel documents must remain valid throughout training and employment.
- Availability to work alternative schedules, including evenings, weekends, and holidays.
- High school diploma or GED equivalent.
- Minimum age of 21 years.
- Authorization to work in the U.S.
Preferred:
- College education or degree.
Work Environment and Conditions
This role requires maintaining a professional image. Visible body art (including tattoos), facial, multiple or upper ear piercings, gauge piercings, or extreme hair colors/styles are not permitted while in uniform or in public areas. Candidates should be aware that bases for this role are on the West Coast. Classes are being pooled for 2026.
Compensation and Benefits
This position pays according to the collective bargaining agreement.
- Starting Rate: USD $0.00/Hr.
- Alaska Seniority List Pay Details: First year step rate: $32.00 (per contract).
- Hawaiian Seniority List Pay Details: First year step rate: $28.96 (per contract).
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fees may apply).
- Comprehensive well-being programs, including medical, dental, and vision benefits.
- Generous 401k contribution/match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.
Important Information
- Airport SIDA Badge Requirements: Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge. Failure to qualify or maintain this badge may result in termination.
- Government Contractor & DOT Regulations: Applicants are advised that post-offer and/or pre-employment drug testing will be conducted in accordance with DOT regulations (49 CFR part 40).
Equal Employment Opportunity
Hawaiian Airlines is committed to equal employment opportunity and complies with all applicable federal, state, and local laws. Discrimination and harassment based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories are strictly prohibited. The company enforces an EEO Compliance Program under Section 503 of the Rehabilitation Act and the Vietnam Era Veteran’s Readjustment Assistance Act. All employment decisions are based on valid job requirements.
Application Deadline: November 25, 2025, by 7:00 PM Pacific Time.
Job Locations: USA-HI-Honolulu | USA-CA-Los Angeles | USA-WA-Seatac
Requisition ID: 2025-17122
Category: Flight Attendants