Flight Attendant - Hawaiian Airlines
Company: Hawaiian Airlines
About the Team
Hawaiian Airlines fosters a culture of aloha and hospitality, extending this warmth to guests and employees alike. Joining the 'ohana means becoming part of a professional team committed to serving kama'āina and showcasing the islands to the world.
Role Summary
The primary responsibility of a Hawaiian Airlines Flight Attendant is to ensure the safety and well-being of guests aboard company aircraft. This involves maintaining physical and psychological readiness to perform safety procedures and assist passengers during emergencies. Flight Attendants operate in a dynamic environment, requiring the ability to manage emergency situations and interact with diverse personalities in an attentive and pleasant manner. A secondary duty includes delivering a consistent and exemplary level of customer service, encompassing food and beverage service, and providing an unparalleled Aloha experience. This is a union-represented position.
Key Responsibilities
- Preflight Preparation & Briefings: Participate in preflight briefings covering flight details, emergency protocols, crew coordination, and onboard services. Prepare the aircraft cabin for passenger boarding and departure.
- Guest Interaction & Assistance: Greet guests with warmth, guide them to their seats, and assist with luggage stowage. Respond to flight-related inquiries and provide courteous service throughout the journey.
- Safety Demonstrations & Compliance: Conduct safety demonstrations, including the proper use of safety equipment. Monitor passenger adherence to safety regulations and professionally address any non-compliance.
- Emergency Response & Incident Reporting: Lead and assist passengers during emergency procedures, including evacuations. Administer first aid as needed and document all emergency and safety-related incidents.
- In-Flight Service Delivery: Execute food and beverage services according to established airline procedures. Process payments for onboard purchases.
- Landing Preparation & Post-Flight Duties: Prepare passengers and the cabin for landing and ensure the cabin is secured. Assist with passenger disembarkation.
- Training & Regulatory Compliance: Successfully complete annual FAA-approved re-certification training. Maintain up-to-date knowledge of emergency procedures in accordance with FAA and airline regulations. Obtain and maintain authorization for unescorted access to aircraft and SIDA areas.
- Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to ensure a seamless guest experience. Uphold professionalism, identify and escalate potential issues, and meet the physical demands of altitude changes and varied work schedules.
- Guest Experience: Work collaboratively to deliver an exceptional Aloha experience, responding promptly and pleasantly to guest inquiries, requests, and complaints.
- Emergency Duties: In emergency situations, perform duties such as assisting ill passengers or crew, evacuating the aircraft in smoke-filled conditions, operating emergency equipment, removing emergency cabin windows (up to 60 lbs), and descending via emergency slides from heights up to approximately 24.5 feet.
Qualifications and Requirements
- Experience: Minimum of two (2) years of direct customer experience in the hospitality or airline industry, OR four (4) years of customer contact and issue resolution experience with the general public in industries such as retail, education, healthcare, or professional services.
- Language Proficiency: Proficiently speak business-level Korean and read Korean characters (Hangul).
- Physical Requirements:
- Vertical reach of 82 inches.
- Ability to stand for four to seventeen hours, with the need for stooping, twisting, pulling, and pushing cabin equipment.
- Ability to lift 25 lbs from floor to above shoulder height.
- Comfortable participating in water safety training and being in water during an inflight emergency.
- Ability to properly secure oneself in a jump seat with a harness and move expeditiously through the cabin aisle.
- Training: Must successfully complete an FAA-approved, eight (8) week unpaid intensive training program in Honolulu.
- Certifications: Satisfactorily complete annual FAA-approved re-certification.
- Customer Service Skills: Demonstrated strong customer service skills and the ability to effectively diffuse and resolve difficult customer situations.
- Service Ability: Able to serve alcohol.
- Relocation: Willing and able to relocate within the state of Hawaii or the continental U.S.
- English Proficiency: Able to read, write, and speak English proficiently.
- Health: Successfully pass a tuberculosis (TB) test.
- Travel Documents: Possess a valid passport and the ability to secure applicable visas for international travel. Must maintain valid travel documents throughout training and employment.
- Work Schedule: Able to work alternative schedules, including evenings, weekends, and holidays.
- Education: High school diploma or GED equivalent.
- Age: Minimum age of 21 years.
- Work Authorization: Authorized to work in the U.S.
- Appearance Standards: Must present a professional image. Visible body art (including tattoos), facial, multiple or upper ear piercings, gauge piercings, or extreme hair color/style are not permitted while in uniform or in public areas.
Preferred Qualifications
- College education or degree.
Job-Specific Leadership Expectations
Embody company values to own safety, do the right thing, be caring and kind, and deliver performance.
Compensation and Benefits
Starting Rate: USD $0.00/Hr. (Note: This is a placeholder; actual pay is governed by collective bargaining agreements.)
Salary Details:
- Alaska Seniority List Pay: First-year step rate starts at $32.00 per contract.
- Hawaiian Seniority List Pay: First-year step rate starts at $28.96 per contract.
Total Rewards:
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air (fees may apply).
- Comprehensive well-being programs including medical, dental, and vision benefits.
- Generous 401k contribution/match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.
Additional Information
Bases: Hiring for Hawaiian Airlines West Coast bases.
Training Schedule: Classes are pooling for 2026.
Airport SIDA Badge Requirements: Employees working at airports or maintenance hangars must obtain and maintain a SIDA badge. Failure to qualify for or maintain a SIDA badge may result in termination.
Equal Employment Opportunity: Hawaiian Airlines is committed to equal employment opportunity and prohibits discrimination and harassment based on protected characteristics.
Government Contractor & DOT Regulations: Applicants are advised that post-offer, pre-employment drug testing is conducted for specific substances. Failure to submit to testing or positive indications of drug use will result in ineligibility for employment.
Apply by: 7:00 PM Pacific Time on 11/5/2025
FLSA Status: Non-Exempt
Employment Type: Full-Time
Regular/Temporary: Regular
Requisition Type: Frontline
Job Locations: USA-HI-Honolulu, USA-CA-Los Angeles, USA-WA-Seatac
Requisition ID: 2025-17121
Category: Flight Attendants