Hawaiian Airlines is committed to embodying the spirit of aloha, extending unparalleled hospitality to guests, and nurturing its people, home, and communities. Joining our 'ohana means becoming part of a professional team dedicated to serving local communities and showcasing the beauty of the islands to the world.
Role Overview: Flight Attendant
The primary responsibility of a Hawaiian Airlines Flight Attendant is to ensure the paramount safety of guests during flight. This requires physical and psychological readiness to execute safety procedures and provide critical assistance during emergencies. Flight Attendants operate in a dynamic environment, adeptly managing emergency situations and interacting positively with diverse personalities while maintaining attentiveness and courtesy. A secondary, yet vital, role involves delivering a consistent and elevated level of customer service, including seamless food and beverage service, to offer an unsurpassed Aloha experience. This is a union-represented position.
Key Responsibilities
Preflight Preparation & Briefings: Participate in preflight briefings covering flight details, weather, routes, emergency protocols, crew coordination, flight duration, and onboard services. Ensure the aircraft cabin is prepared and ready for passenger boarding and departure.
Guest Interaction & Assistance: Welcome guests warmly, guide them to their seats, and assist with luggage stowage. Address flight-related inquiries and provide prompt, courteous service throughout the journey.
Safety Demonstrations & Compliance: Conduct thorough demonstrations of safety equipment, including seat belts, oxygen masks, and life jackets. Monitor passenger adherence to safety regulations and professionally address any non-compliance.
Emergency Response & Incident Reporting: Lead and assist guests during emergency procedures, including evacuations. Administer first aid as needed and meticulously document all emergency and safety-related incidents through written and verbal reports.
In-Flight Service Delivery: Provide consistent food and beverage service in accordance with established airline procedures. Accurately process payments for onboard purchases, including meals, beverages, and duty-free items.
Landing Preparation & Post-Flight Duties: Prepare guests and the cabin for landing by adhering to established procedures. Ensure cabin security and facilitate a smooth deplaning process.
Training & Regulatory Compliance: Successfully complete annual FAA-approved recertification training and maintain up-to-date knowledge of emergency procedures as mandated by FAA and airline regulations. Obtain and maintain authorization for unescorted access to aircraft and SIDA areas.
Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to ensure a seamless and enjoyable guest experience. Maintain a high level of professionalism, identify and escalate potential issues, and meet the physical demands of high-altitude flying and varied work schedules, including evenings, weekends, and holidays.
Guest Experience Enhancement: Collaborate effectively with colleagues to deliver an exceptional aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints during flights.
Emergency Duty Preparedness: Be prepared to perform essential emergency duties, which may include assisting ill passengers or crew, evacuating the aircraft in smoke-filled conditions, operating emergency equipment, handling emergency equipment weighing up to 60 pounds, and safely utilizing emergency slides from a height.
Qualifications and Requirements
Minimum of two (2) years of direct customer experience in the hospitality or airline industry, OR four (4) years of customer contact and issue resolution with the general public in sectors such as retail, education, healthcare, or professional services.
Proficiency in speaking business-level Korean and reading Korean characters (Hangul).
A vertical reach of 82 inches.
Ability to successfully complete annual FAA-approved recertification training provided by Hawaiian Airlines.
Demonstrated ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA regulations.
Strong customer service skills and the ability to effectively de-escalate and resolve challenging customer situations.
Ability to work effectively in an environment subject to varying climatic conditions, gravitational loads, and cabin pressurization changes. Must be able to stand for up to four to seventeen hours, potentially involving stooping, twisting, pulling, and pushing cabin equipment.
Capability to lift 25 lbs. from floor to above shoulder height.
Comfort participating in emergency training in a swimming pool with a life vest and managing in-water scenarios during inflight emergencies.
Ability to properly secure oneself in a jump seat with a harness (without a seat belt extension) and move expeditiously through the cabin aisle during both emergency and non-emergency situations.
Successful completion of an FAA-approved, unpaid eight (8) week intensive training program provided by Hawaiian Airlines.
Ability to serve alcoholic beverages.
Willingness to relocate within the state of Hawaii or the continental U.S.
Proficiency in reading, writing, and speaking English.
Successful completion of a tuberculosis (TB) test.
Possession of a valid passport and the ability to secure applicable visas for international travel. Travel documents must remain valid throughout training and employment.
Availability to work alternative schedules, including evenings, weekends, and holidays.
High school diploma or GED equivalent.
Minimum age of 21 years.
Authorization to work in the U.S.
College education or degree is preferred.
Professional Image and Conduct
Candidates must present a professional image. Visible body art (including tattoos), facial, multiple or upper ear piercings, gauge piercings, or extreme hair colors/styles are not permitted while in uniform or in public areas.
Training and Onboarding
FAA training will be conducted in Honolulu and comprises eight (8) weeks of unpaid instruction. Successful candidates may be assigned a base upon hiring. Training classes are scheduled for 2026.
Compensation and Benefits
This is a union-represented position. Pay rates are governed by collective bargaining agreements.
Alaska Seniority List: First-year step rate: $32.00 per contract.
Hawaiian Seniority List: First-year step rate: $28.96 per contract.
Total Rewards may vary by company, location, hours worked, length of employment, and employment status. Benefits include:
Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air (flight processing fees may apply).
Comprehensive well-being programs including medical, dental, and vision benefits.
Generous 401k contribution/match program.
Quarterly and annual bonus plans.
Generous holiday and paid time off.
Airport SIDA Badge Requirements
Employees working at an airport or maintenance hangar are required to obtain and maintain a SIDA badge provided by the airport authority. Failure to qualify for or maintain a SIDA badge will result in termination.
Equal Employment Opportunity
Hawaiian Airlines is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected category. The company prohibits discrimination and harassment and is committed to an EEO Compliance Program.
Government Contractor & DOT Regulations
As a government contractor regulated by the Department of Transportation, applicants are advised that post-offer and/or pre-employment drug testing will be conducted. This testing is to detect the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or their metabolites. Failure to submit to testing or positive test results will render the applicant ineligible for employment.