Hawaiian Airlines | Flight Attendant

Role Overview

The primary responsibility of a Flight Attendant is to ensure the safety and well-being of all guests aboard company aircraft. This includes maintaining a state of physical and psychological readiness to perform emergency procedures and assist guests during critical situations. Flight Attendants operate in a dynamic environment, requiring the ability to manage emergencies effectively while consistently providing attentive and pleasant service to a diverse clientele.

In addition to safety, Flight Attendants are pivotal in delivering a consistently high level of customer service within the cabin. This encompasses providing food and beverage service and creating an exceptional "Aloha" experience for every guest. This is a union-represented position.

Key Responsibilities

• Participate in preflight briefings to thoroughly understand flight details, including weather, route, altitude, emergency protocols, crew coordination, flight duration, and onboard services.
• Prepare the aircraft cabin for passenger boarding and departure, ensuring all elements are in place for a smooth operation.
• Warmly greet guests, assist them in locating their seats, and provide support with stowing carry-on luggage.
• Address guest inquiries related to the flight and deliver prompt, courteous service throughout the journey.
• Conduct safety demonstrations, clearly explaining the use of essential equipment such as seat belts, oxygen masks, and life jackets.
• Monitor passenger adherence to safety regulations and professionally address any non-compliance.
• Effectively direct and assist guests during emergency procedures, including evacuations, and administer first aid as necessary.
• Compile comprehensive written and verbal reports for all emergency or safety-related incidents.
• Deliver consistent food and beverage service in accordance with established airline procedures.
• Process and reconcile payments for onboard purchases, including meals, beverages, and duty-free items.
• Prepare the cabin and guests for landing by adhering to all established procedures and ensuring cabin security.
• Assist guests with deplaning as required.
• Successfully complete annual FAA-approved re-certification training and maintain up-to-date knowledge of emergency procedures as mandated by FAA and airline regulations.
• Obtain and maintain authorization for unescorted access to aircraft and Security Identification Display Areas (SIDA).
• Collaborate effectively with fellow crew members to ensure a seamless and enjoyable guest experience.
• Maintain a high level of professionalism, identify and escalate potential issues, and meet the physical demands of working at high altitudes and on varied schedules.
• Work collaboratively to deliver an exceptional aloha experience, responding promptly and pleasantly to guest inquiries, requests, and complaints.
• In emergency situations, perform duties which may include assisting ill passengers or crew, evacuating the aircraft in challenging conditions, operating emergency equipment, and managing emergency exits and slides. All outlined duties, including emergency responses, are considered essential functions of the Flight Attendant role.