Hawaiian Airlines | Flight Attendant

Korean Language Qualified Flight Attendant - Hawaiian Airlines

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian Airlines stands as Hawaiʻi's largest and longest-serving airline. The airline offers approximately 150 daily flights within the Hawaiian Islands and nonstop flights connecting Hawaiʻi with 16 U.S. gateway cities, as well as service to American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea, and Tahiti. Recognized for its excellence, Hawaiian Airlines has been placed among the top domestic airlines serving Hawaiʻi by consumer surveys from Condé Nast Traveler and TripAdvisor. Forbes named the carrier Hawaiʻi's best employer in 2024, and Travel + Leisure’s World’s Best list has ranked it as the No. 1 U.S. airline for the past two years. Additionally, Hawaiian has led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021), as reported by the U.S. Department of Transportation.

Hawaiian Airlines is deeply committed to connecting people with aloha, offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members benefit from miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono, fostering safe and respectful exploration of the islands. Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group (NYSE: ALK). Additional information is available. Follow Hawaiian’s Twitter updates, become a fan on Facebook, and follow on Instagram. For career postings and updates, follow Hawaiian’s LinkedIn page. For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Position Summary

A Hawaiian Airlines Flight Attendant's primary function is to ensure the safety and well-being of guests aboard Company aircraft. This critical role requires individuals to be physically and psychologically capable of performing rigorous safety procedures and providing immediate assistance during emergencies. Flight Attendants operate within a dynamic, fast-paced environment, requiring them to effectively manage emergency situations and professionally interact with diverse personalities in an attentive and pleasant manner.

Secondarily, Flight Attendants are responsible for delivering a consistent and prescribed level of cabin customer service throughout the flight, which includes providing food and beverage service, all while ensuring an unsurpassed Aloha experience for every guest.

Key Responsibilities

The Korean Language Qualified Flight Attendant will perform a comprehensive range of duties, including but not limited to:

• Attending pre-flight briefings covering weather, altitudes, routes, emergency procedures, crew coordination, flight durations, and food and beverage services.
• Pleasantly greeting guests, directing them to assigned seats, and answering flight-related inquiries.
• Assisting guests with the proper stowage of carry-on luggage in overhead compartments or under cabin seats.
• Demonstrating the use of safety equipment, such as seat belts, oxygen masks, and life jackets, and outlining emergency procedures prior to take-off.
• Patrolling aircraft aisles to ensure guest observation of safety regulations, enforcing guidelines, advising guests of safety infractions, and effectively diffusing and resolving challenging guest situations.
• Directing and assisting guests during emergency procedures, including aircraft evacuation following an emergency landing.
• Providing food and beverage service consistently and in accordance with established procedures.
• Collecting and reconciling payments for various onboard products, including alcoholic beverages, meals, and duty-free sales.
• Administering first aid when necessary.
• Making accurate written and verbal reports of emergency and safety incidents occurring during flight.
• Preparing guests and the aircraft for landing, adhering to all procedural guidelines.
• Satisfactorily completing annual FAA-approved re-certification provided by Hawaiian Airlines.
• Maintaining current knowledge and competency of emergency procedures in accordance with Hawaiian Airlines and FAA Regulations.
• Effectively and professionally interacting with colleagues and guests to deliver an exceptional Aloha experience, providing prompt and pleasant responses to inquiries, requests, and complaints.
• Demonstrating the ability to identify potential issues or problems and effectively escalating concerns.
• Adapting to diverse climates and global locations, working variable shifts including evenings, weekends, and holidays.
• Operating effectively at high altitudes.

Essential Emergency Duties:

All job duties, including the following emergency duties, are essential functions of the Flight Attendant role:

• Assisting ill or incapacitated passengers and fellow crew members.
• Evacuating the aircraft in heavy, dense smoke during a cabin fire.
• Handling and operating oxygen bottles and fire extinguishers.
• Removing and lifting emergency cabin windows, weighing up to 60 pounds.
• Jumping down the emergency slide from a height of approximately 24.5 feet.

Recruitment Process

Hawaiian Airlines is seeking qualified candidates for the Korean Language Qualified Flight Attendant position. Recruitment events will be held in Honolulu, Hawaii. Candidates selected for interviews will receive specific dates and times for the interview process, which typically consists of the following stages:

• Virtual Panel Interview
• In-Person Group Interview (Honolulu, HI)
• In-Person Final Interview/Language Testing (Honolulu, HI)

Minimum Requirements

Prospective Korean Language Qualified Flight Attendants must meet the following criteria:

• Must be 21 years old at the time of application.
• Possess a high school diploma or GED equivalent.
• Present a professional image; visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style are not permitted while in the Flight Attendant Uniform or in public areas.
• Demonstrate strong customer service skills and the proven ability to effectively diffuse and resolve difficult customer situations.
• Proficiently read, write, and speak English.
• Proficiently speak advanced/business level Korean and read Korean characters (Hangul).
• Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
• Be able to relocate within the state of Hawaii or the continental U.S.
• Be available to work alternative schedules, including evenings, weekends, and holidays.
• Possess the ability to reach 82 inches vertically.
• Be able to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
• Successfully complete pre-employment requirements, including a drug test, tuberculosis (TB) screening, and background check.
• Must be legally authorized to work in the United States.
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
• Must possess the legal right to travel from all countries served by Hawaiian Airlines, with travel documents remaining valid throughout all phases of training and employment.
• Be able to work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization.
• Be able to stand for up to four to seventeen hours, during which stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Current Hawaiian Airlines employees must be in good standing with the company.

Preferred Qualifications

Candidates with the following qualifications are highly desired:

• Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• College education or a degree.