Korean Language Qualified Flight Attendant
About Hawaiian Airlines
Hawaiian Airlines extends a warm welcome to candidates interested in joining an exciting team of aviation professionals. As Hawai‘i's largest and longest-serving airline, now in its 95th year, Hawaiian Airlines is dedicated to embracing guests with Hawaiian hospitality and aloha while prioritizing its people, home, and the communities it serves. Recognized as Hawai‘i's best employer by Forbes in 2024 and consistently ranked among the top U.S. airlines for service and on-time performance by leading consumer surveys, Hawaiian Airlines connects people with aloha, offering complimentary transpacific meals and a commitment to safe, respectful travel. The airline encourages guests to 'Travel Pono' and experience the islands authentically. Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group (NYSE: ALK). Additional information about the company is available. Hawaiian Airlines maintains a presence on various social media platforms for updates and engagement. For career postings and updates, company's career channels can be consulted. For media inquiries, information is available through the company's public relations channels.
Position Overview
Hawaiian Airlines is seeking highly motivated and compassionate individuals for the position of Korean Language Qualified Flight Attendant. This pivotal role is responsible for ensuring the safety and comfort of guests while embodying the unparalleled Aloha experience.
Recruitment Event and Interview Schedule
Interested candidates are invited to participate in a recruitment event held in Honolulu, Hawaii. Exact dates and times for interviews will be communicated to selected applicants. The comprehensive interview process typically includes the following stages:
- Virtual Panel Interview
- In-Person Group Interview (Honolulu, HI)
- In-Person Final Interview/Language Testing (Honolulu, HI)
Position Summary
The Korean Language Qualified Flight Attendant's primary function is to ensure the paramount safety of guests aboard Company aircraft. This requires being physically and psychologically capable of proficiently performing safety procedures and effectively assisting guests during emergencies. Flight Attendants operate within a dynamic, fast-paced environment, requiring the ability to manage critical situations and interact with diverse personalities attentively and courteously.
Secondarily, the Flight Attendant delivers a consistent and prescribed level of cabin customer service during flight, encompassing food and beverage service, all while providing an unsurpassed Aloha experience.
Key Responsibilities
Key responsibilities of the Korean Language Qualified Flight Attendant include:
- Attending comprehensive pre-flight briefings covering weather, altitudes, routes, emergency procedures, crew coordination, flight durations, and onboard services.
- Graciously greeting and directing guests to their assigned seats, and expertly answering flight-related inquiries.
- Assisting guests with the proper stowage of carry-on luggage in overhead compartments or under cabin seats.
- Demonstrating the correct use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and outlining emergency procedures prior to take-off.
- Conducting aisle checks to ensure guest adherence to safety regulations, enforcing guidelines, advising guests of infractions, and effectively diffusing and resolving challenging guest situations.
- Directing and assisting guests through emergency procedures, including aircraft evacuation following an emergency landing.
- Providing food and beverage service consistently and in strict accordance with prescribed procedures.
- Collecting and reconciling payments for various onboard products, including alcoholic beverages, meals, and duty-free sales.
- Administering first aid when necessary.
- Generating written and verbal reports detailing emergency or safety incidents that occur during flight.
- Preparing guests and the aircraft for landing, strictly adhering to established procedures.
- Successfully completing annual FAA-approved re-certification programs provided by Hawaiian Airlines.
- Maintaining the ability to obtain and retain an Airport Operations Area (AOA) Badge.
- Possessing the capability to learn and maintain current knowledge and competency in emergency procedures, in full compliance with Hawaiian Airlines and FAA Regulations.
- Working alternative schedules, which include evenings, weekends, and holidays.
- Effectively and professionally interacting with colleagues and guests.
- Collaborating effectively with team members to deliver an unparalleled Aloha experience, providing prompt and pleasant responses to guest inquiries, requests, and complaints inflight.
- Demonstrating strong situational awareness to recognize potential issues and escalate concerns appropriately.
- Adapting to diverse climates and locations globally, and working variable shifts.
- Performing duties at high altitudes.
- Meeting the demanding physical requirements of the role, including assisting ill or incapacitated passengers and crew, evacuating aircraft in heavy smoke during a cabin fire, handling oxygen bottles and fire extinguishers, removing and lifting emergency cabin windows (weighing up to 60 pounds), and safely sliding down an emergency slide from approximately 24.5 feet. All listed duties, including emergency responsibilities, are essential functions of the Flight Attendant position.
Minimum Requirements
Candidates for the Korean Language Qualified Flight Attendant position must meet the following minimum requirements:
- Be at least 21 years old at the time of application.
- Possess a high school diploma or GED equivalent.
- Present a consistently professional image; visible body art (including tattoos), facial piercings, multiple or upper ear piercings, gauge piercings, or extreme hair color or style are not permitted while in the Flight Attendant Uniform or in any public-facing position.
- Demonstrate robust customer service skills and the proven ability to effectively diffuse and resolve challenging customer situations.
- Be proficient in reading, writing, and speaking English.
- Proficiently speak advanced/business level Korean and competently read Korean characters (Hangul).
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
- Be willing and able to relocate within the state of Hawaii or the continental U.S.
- Be available to work alternative schedules, including evenings, weekends, and holidays.
- Possess the ability to reach vertically 82 inches.
- Be able to sit comfortably in a cabin crew jump seat with seatbelt and shoulder harness fastened.
- Successfully complete all pre-employment requirements, including a Department of Transportation (DOT) mandated drug test (covering Marijuana, Cocaine, Opioids, PCP, and Amphetamine), tuberculosis (TB) screening, and a comprehensive background check. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.
- Be legally authorized to work in the United States without sponsorship. Hawaiian Airlines does not sponsor nonimmigrant or immigrant employment visas or status for this position. Applicants are advised that, upon hire, documentation proving current country citizenship and birthplace will be required.
- Be in possession of a valid passport and capable of securing applicable visas for travel to all countries served by Hawaiian Airlines. Travel documents must remain valid throughout all phases of training and employment.
- Possess the legal right to travel from all countries served by Hawaiian Airlines.
- Be capable of working in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization.
- Be capable of standing for durations of four to seventeen hours, during which stooping, twisting, and pushing/pulling cabin equipment may be necessary.
- Current Hawaiian Airlines employees must be in good standing with the company.
Preferred Qualifications
Preferred qualifications for this role include:
- Two years of direct customer experience in the hospitality or airline industry; alternatively, four years of customer contact and customer service issue resolution experience with the general public in sectors such as retail, education, healthcare, or professional services.
- A college education or degree.