Flight Attendant
Hawaiian Airlines is seeking a Flight Attendant to join its 'ohana and contribute to an exciting team dedicated to serving kama'aina and introducing the Hawaiian Islands to the world. This full-time position is based in Honolulu, HI.
The Flight Attendant's primary responsibility is ensuring the safety of guests aboard company aircraft. He or she must be physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. The Flight Attendant works in a fast-paced environment and must be able to handle emergency situations and effectively interact with diverse personalities in an attentive and pleasant manner.
Secondarily, the Flight Attendant provides guests with consistent and prescribed customer service in the aircraft cabin during flight, including food and beverage service, while delivering an unsurpassed Aloha experience.
Key Responsibilities:
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, flight lengths, food and beverage services, and guest counts.
- Greet and direct guests to their assigned seats and answer flight-related questions.
- Assist guests with stowing carry-on luggage.
- Demonstrate the use of safety equipment and emergency procedures prior to takeoff.
- Monitor aisles to ensure guest compliance with safety regulations and effectively address any infractions or difficult situations.
- Direct and assist guests in emergency procedures, such as aircraft evacuation.
- Provide food and beverage service according to established procedures.
- Collect and reconcile payments for onboard products.
- Administer first aid, if necessary.
- Prepare written and verbal reports of emergency/safety incidents.
- Prepare guests and aircraft for landing, following procedures.
- Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
- Obtain and maintain an AOA Badge.
- Maintain current knowledge of emergency procedures in accordance with Hawaiian and FAA regulations.
- Be available to work alternative schedules, including evenings, weekends, and holidays.
- Interact effectively and professionally with colleagues and guests.
- Deliver a never-ending Aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints.
- Identify and escalate potential problems.
- Work in varied climates and locations across the globe and work variable shifts.
- Fly at high altitude.
- Meet the physical demands of the job.
- Assist ill or incapacitated passengers and fellow crew members.
- Evacuate the aircraft in heavy, dense smoke during a cabin fire.
- Handle and operate oxygen bottles and fire extinguishers.
- Remove and lift emergency cabin windows (weighing up to 60 pounds).
- Jump down the emergency slide from a height of approximately 24.5 feet.
Minimum Requirements:
- Must be 21 years old at the time of application.
- High school diploma or GED equivalent.
- Present a professional image; restrictions apply to visible body art, piercings, and extreme hair styles.
- Demonstrate strong customer service skills and the ability to resolve difficult customer situations.
- Able to read, write, and speak English proficiently.
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
- Able to relocate within the state of Hawaii or the continental U.S.
- Able to be present to work alternative schedules, including evenings, weekends and holidays.
- Ability to reach 82 inches vertically.
- Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
- Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
- Must be legally authorized to work in the United States.
- Must possess a valid passport and be able to secure applicable visas.
- Must possess the legal right to travel from all countries served by Hawaiian Airlines.
- Travel documents must remain valid throughout all phases of training and employment.
- Current employees must be in good standing with the company.
Hawaiian Airlines is regulated by the Department of Transportation (DOT) and conducts post-offer and/or pre-employment drug testing.
Preferred Qualifications:
- Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
- College education or degree.
Hawaiian Airlines is an Equal Opportunity Employer.