Flight Attendant
Hawaiian Airlines is seeking a dedicated and enthusiastic Flight Attendant to join its 'ohana. The Flight Attendant plays a crucial role in ensuring the safety and well-being of guests while delivering exceptional customer service with Hawaiian hospitality. This position, based in Honolulu, Hawaii, offers the opportunity to represent the spirit of the islands to the world.
The Flight Attendant's primary responsibility is to guarantee the safety of guests aboard company aircraft by demonstrating the physical and psychological capability to perform safety procedures and assist passengers during emergencies. They must thrive in a fast-paced environment, effectively manage emergency situations, and interact with diverse personalities in a courteous and attentive manner.
Secondary duties involve providing consistent and prescribed customer service within the aircraft cabin, including food and beverage service, to create an unsurpassed Aloha experience.
Key Responsibilities:
- Attend preflight briefings to understand weather conditions, routes, emergency procedures, crew coordination, flight lengths, food and beverage offerings, and passenger counts.
- Greet guests warmly, direct them to their seats, and address flight-related inquiries.
- Assist guests with stowing carry-on luggage in overhead compartments or under seats.
- Demonstrate the use of safety equipment (seat belts, oxygen masks, and life jackets) and explain emergency procedures before takeoff.
- Monitor the aisles to ensure compliance with safety regulations, address safety violations, and resolve challenging guest situations effectively.
- Guide and assist guests during emergency procedures, such as aircraft evacuation following an emergency landing.
- Provide food and beverage service according to established procedures.
- Collect and reconcile payments for onboard products, including alcoholic beverages, meals, and duty-free items.
- Administer first aid as needed.
- Prepare written and verbal reports of emergency/safety incidents occurring during flight.
- Prepare guests and the aircraft for landing following established procedures.
- Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
- Obtain and maintain an AOA Badge.
- Maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA Regulations.
- Work alternative schedules, including evenings, weekends, and holidays.
- Interact effectively and professionally with colleagues and guests.
- Collaborate with colleagues to deliver a never-ending Aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints.
- Identify potential problems and escalate concerns appropriately.
- Work in diverse climates and locations worldwide and adapt to variable shifts.
- Fly at high altitudes.
- Meet the physical demands of the job.
- Assist ill or incapacitated passengers and fellow crew members.
- Evacuate the aircraft in heavy smoke during a cabin fire.
- Handle and operate oxygen bottles and fire extinguishers.
- Remove and lift emergency cabin windows (weighing up to 60 pounds).
- Jump down the emergency slide from a height of approximately 24.5 feet.
All job duties, including emergency procedures, are essential functions of the Flight Attendant role.
Minimum Requirements:
- Must be 21 years old at the time of application.
- High school diploma or GED equivalent.
- Present a professional image. Visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style are not permitted while in the Flight Attendant Uniform and in public areas.
- Demonstrate strong customer service skills and the ability to resolve difficult customer situations effectively.
- Able to read, write, and speak English proficiently.
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
- Able to relocate within the state of Hawaii or the continental U.S.
- Able to work alternative schedules, including evenings, weekends, and holidays.
- Ability to reach 82 inches vertically.
- Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
- Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
- Must be legally authorized to work in the United States.
- Must possess a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
- Must possess the legal right to travel from all countries served by Hawaiian Airlines.
- Travel documents must remain valid throughout all phases of training and employment.
- Flight Attendants work in an environment subject to varying climatic conditions, gravitational loads induced by turbulence, and varying levels of cabin pressurization. Extended periods of standing, stooping, twisting, pulling, and pushing cabin equipment may be necessary.
- Current Employees must be in good standing with the company.
Preferred Qualifications:
- Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
- College education or degree.
Hawaiian Airlines is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.