Flight Attendant – Hawaiian Airlines

Hawaiian Airlines invites passionate individuals to join its 'ohana as Flight Attendants, delivering exceptional service and aloha to guests while ensuring their safety and comfort aboard our aircraft.

Position Summary:

Flight Attendants are the embodiment of Hawaiian hospitality, responsible for safeguarding the well-being of our guests while providing an unparalleled travel experience. Working within a dynamic environment, they demonstrate exceptional customer service, composure in emergencies, and the ability to effectively interact with diverse personalities.

Key Responsibilities:

Attend preflight briefings, acquiring crucial information regarding weather, routes, emergency procedures, and flight details.
Greet and direct guests with warmth and aloha, assisting with luggage stowage and addressing flight-related inquiries.
Demonstrate safety equipment usage and emergency procedures, ensuring guest comprehension prior to takeoff.
Monitor passenger adherence to safety regulations, addressing infractions and resolving any difficult situations with professionalism and empathy.
Guide and assist guests in emergency procedures, such as evacuations.
Provide consistent and efficient food and beverage service, upholding established procedures.
Collect and reconcile payment for onboard products, including alcoholic beverages, meals, and duty-free items.
Administer first aid when necessary.
Prepare accurate written and verbal reports of any emergency or safety incidents occurring during flight.
Prepare guests and the aircraft for landing, adhering to established procedures.
Successfully complete annual FAA-approved re-certification, demonstrating proficiency in safety and emergency procedures.
Obtain and maintain an AOA Badge, demonstrating commitment to safety and security.
Continuously update and maintain knowledge of emergency procedures in accordance with Hawaiian and FAA regulations.
Maintain flexibility in scheduling, including evenings, weekends, and holidays.
Interact professionally and effectively with colleagues and guests, providing prompt and courteous responses to inquiries, requests, and concerns.
Demonstrate situational awareness, recognizing potential issues and escalating them appropriately.
Adapt to varying climates and locations worldwide, working variable shifts and flying at high altitudes.
Meet the physical demands of the position, including:
- Assisting ill or incapacitated passengers and crew members.
- Evacuating the aircraft in heavy smoke during a cabin fire.
- Handling and operating oxygen bottles and fire extinguishers.
- Removing and lifting emergency cabin windows (weighing up to 60 pounds).
- Jumping down the emergency slide from a height of approximately 24.5 feet.

All outlined job duties, including emergency procedures, are essential functions of the Flight Attendant role.

Minimum Requirements:

Minimum age of 21 years at the time of application.
High school diploma or GED equivalent.
Professional appearance, adhering to company guidelines regarding visible body art, piercings, and hair styles.
Strong customer service skills, demonstrating the ability to effectively resolve difficult customer situations.
Proficiency in reading, writing, and speaking English.
Successful completion of an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
Ability to relocate within the state of Hawaii or the continental U.S.
Ability to work alternative schedules, including evenings, weekends, and holidays.
Ability to reach 82 inches vertically.
Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
Ability to complete pre-employment requirements: drug test, tuberculosis (TB) test, and background check.
Legal authorization to work in the United States.
Possession of a valid passport and the ability to secure necessary visas for travel to countries served by Hawaiian Airlines.
Legal right to travel from all countries served by Hawaiian Airlines.
Valid travel documents throughout training and employment.
Ability to work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads, and varying levels of cabin pressurization.
Ability to stand for up to four to seventeen hours, involving stooping, twisting, and pulling/pushing cabin equipment.
Current employees must be in good standing with the company.

Note: Hawaiian Airlines is subject to Department of Transportation regulations (49 CFR part 40) and conducts post-offer/pre-employment drug testing for marijuana, cocaine, opioids, PCP, and amphetamines. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.

Preferred Qualifications:

Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and service issue resolution with the general public in industries such as retail, education, healthcare, or professional services.
College education or degree.

About Hawaiian Airlines:

Hawaiian Airlines, celebrating its 95th year of continuous service, is Hawai‘i's largest and longest-serving airline. Offering approximately 150 daily flights within the Hawaiian Islands and nonstop flights between Hawai‘i and 16 U.S. gateway cities, Hawaiian connects Honolulu to destinations in American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea, and Tahiti.

Recognized for its exceptional service, Hawaiian has consistently ranked among the top domestic airlines serving Hawai‘i in consumer surveys by Condé Nast Traveler and TripAdvisor. Forbes named Hawaiian Hawai‘i’s best employer in 2024, and the airline topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for two consecutive years. Hawaiian also leads all U.S. carriers in on-time performance for 18 consecutive years (2004-2021), according to the U.S. Department of Transportation.