Hawaiian Airlines | Flight Attendant

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Aloha and mahalo for your interest in the Japanese Language Qualified Flight Attendant position with Hawaiian Airlines!

We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates and times will be communicated. Please note that all dates and times are subject to change based on operational need.

The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.

Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.

Key Responsibilities

• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
• Pleasantly greet and direct guests to their assigned seats and answer flight related questions
• Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
• Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
• Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest’s situations
• Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
• Provide food and beverage service consistently and as prescribed by procedure
• Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
• Administer first aid, if necessary
• Make written and verbal reports of emergency/safety incidents occurring during flight
• Prepare guests and aircraft for landing, following procedures
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
• Ability to obtain and maintain an AOA Badge
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Ability to effectively and professionally interact with others (colleagues and guests)
• Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight
• The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem and escalating the concern
• Able to work in climates and locations across the globe and work variable shifts
• Able to fly at high altitudes
• Able to meet physical demands of the job
• Assist ill or incapacitated passengers and fellow crew members
• Evacuate the aircraft in heavy, dense smoke during a cabin fire
• Handle and operate oxygen bottles and fire extinguishers
• Remove and lift emergency cabin windows (weighing up to 60 pounds)
• Jump down the emergency slide from height of approximately 24.5 feet

All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job. This position is not eligible for a visa sponsorship, such as an H-1B visa, by Hawaiian Airlines.

Minimum Requirements

• Must be at least 21 years old
• High school diploma, or GED equivalent; college education or degree preferred
• Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
• Able to read, write, and speak English proficiently
• Must be able to proficiently speak business level Japanese and read Romaji or Kanji
• Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Vertical Reach of 82”
• Successfully clear tuberculosis (TB) test
• Successfully clear pre-employment drug test*
• Must be legally authorized to work in the United States
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
• Must possess the legal right to travel from all countries served by Hawaiian Airlines
• Travel documents must remain valid throughout all phases of training and employment
• Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Current Employees must be in good standing with the company.

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• Read and translate Japanese characters (Kanji, Hiragana and Katakana)

About Hawaiian Airlines

Hawaiian ^® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes.

Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com . Follow Hawaiian’s Twitter updates ( @HawaiianAir ), become a fan on Facebook ( Hawaiian Airlines ), and follow us on Instagram ( hawaiianairlines ). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)