Flight Attendant

Hawaiian Airlines is seeking a dedicated Flight Attendant to join its Inflight team. This is a full-time position based in Honolulu, HI, with a start date of January 13, 2025. The Requisition Number for this opportunity is FLIGH002643.

Description

At Hawaiian Airlines, we extend warm Hawaiian hospitality and aloha to all our guests while caring for our people, our home, and the communities we serve. This role offers the opportunity to join a dynamic team of professionals committed to serving our kamaʻāina and showcasing our islands to the world.

This position ensures the safety of all guests aboard company aircraft by maintaining the physical and psychological capability to execute safety procedures and assist passengers during emergencies. Flight Attendants operate in a fast-paced environment, requiring the ability to manage emergency situations and interact effectively with diverse personalities in a courteous and attentive manner. Furthermore, they provide a consistent and high standard of customer service throughout the flight, which includes delivering food and beverage service and providing an exceptional Aloha experience.

A recruitment event will be held in Honolulu, Hawaii; selected candidates will be notified of interview details.

Key Responsibilities:

Attend preflight briefings, ensuring knowledge of weather, routes, emergency procedures, and service protocols.
Greet and assist guests to their seats, providing helpful responses to flight-related queries.
Aid passengers with stowing carry-on luggage securely.
Conduct safety demonstrations of seatbelts, oxygen masks, and life jackets before takeoff.
Monitor passenger adherence to safety regulations, addressing and resolving any issues.
Assist guests during emergency procedures, such as aircraft evacuations.
Consistently provide food and beverage services according to established procedures.
Collect and manage payments for onboard purchases, including alcoholic beverages, meals, and duty-free items.
Administer first aid as needed.
Complete detailed written and verbal reports of safety or emergency events occurring during flight.
Prepare guests and aircraft for landing according to established protocols.
Successfully complete annual FAA-approved recertification provided by Hawaiian Airlines.
Obtain and maintain an AOA Badge.
Maintain current knowledge and competency of emergency procedures as per Hawaiian Airlines and FAA Regulations.
Work flexible schedules, including evenings, weekends, and holidays.
Interact professionally and effectively with colleagues and guests.
Provide prompt, polite, and effective responses to guest inquiries and complaints while ensuring an exceptional customer experience.
Identify potential issues, escalate concerns, and report problems.
Operate in a wide variety of locations and climates, and work variable shifts.
Fly at high altitudes.
Meet all physical job demands.
Assist ill or incapacitated passengers and crew members.
Evacuate the aircraft in heavy, dense smoke during a cabin fire.
Operate oxygen bottles and fire extinguishers.
Remove and lift emergency cabin windows weighing up to 60 pounds.
Jump down the emergency slide from a height of approximately 24.5 feet.

All duties, including emergency duties, are essential to this position.

Minimum Requirements:

Must be at least 21 years of age at the time of application.
Possess a high school diploma or GED equivalent.
Present a professional image without visible tattoos, facial, multiple or upper ear piercings, gauge piercings, or extreme hair color or style while in uniform and while in any physical position in public areas.
Demonstrate strong customer service skills and the ability to resolve difficult customer situations effectively.
Be proficient in reading, writing, and speaking English.
Successfully complete an unpaid eight-week intensive FAA-approved training program provided by Hawaiian Airlines.
Be able to relocate within the state of Hawaii or the continental U.S.
Work alternative schedules, including evenings, weekends, and holidays.
Possess the ability to reach 82 inches vertically.
Be able to sit in a cabin crew jump seat with a fastened seatbelt and shoulder harness.
Complete pre-employment requirements, such as drug testing, tuberculosis (TB) screening, and a background check.
Have legal authorization to work in the United States.
Possess a valid passport and be able to obtain applicable visas for all destinations served by Hawaiian Airlines.
Possess the legal right to travel from all countries served by Hawaiian Airlines.
Maintain valid travel documents throughout all phases of training and employment.
Operate in an environment subject to varying climatic conditions, turbulence, and cabin pressurization.
Stand for up to four to seventeen hours, and perform physical tasks such as stooping, twisting, and pulling and pushing cabin equipment.
Current employees must be in good standing with the company.

Note: Hawaiian Airlines is regulated by the Department of Transportation (DOT) and conducts post-offer and/or pre-employment drug testing for safety-sensitive positions. This includes testing for Marijuana, Cocaine, Opioids, PCP, and Amphetamine. Failure to submit to testing or a positive test result will disqualify an applicant for employment.

U.S.-based airlines must gather information to validate country of citizenship and country of birth, requiring documentation upon hire.

Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position. Candidates must be legally authorized to work in the U.S. for any employer, without sponsorship.

Preferred Qualifications:

Two years of customer service experience in the hospitality or airline industry.
Four years of customer contact and issue resolution in industries like retail, education, healthcare, or professional services.
College education or degree.

About Hawaiian Airlines:

Celebrating 95 years of continuous service, Hawaiian Airlines is Hawaiʻi's largest and longest-serving airline. It provides approximately 150 daily flights within the Hawaiian Islands and non-stop service between Hawaiʻi and 16 U.S. gateway cities, as well as international service to American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea, and Tahiti.

Hawaiian Airlines has consistently received top ratings from consumer surveys by Condé Nast Traveler and TripAdvisor, and has been named Hawaiʻi's best employer by Forbes in 2024, and top U.S. airline by Travel + Leisure’s World’s Best list for the past two years. The airline has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021).

Hawaiian Airlines is dedicated to connecting people with aloha, providing complimentary meals on transpacific routes and offering flexible travel with no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members enjoy miles that never expire. The airline encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group (NYSE: ALK). More information is available at HawaiianAirlines.com. Follow Hawaiian's social media updates on Twitter (@HawaiianAir), Facebook (Hawaiian Airlines), Instagram (hawaiianairlines), and LinkedIn. For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines is an Equal Opportunity Employer and does not discriminate against employees or applicants based on protected veteran status or disability.

Employees and applicants are protected from discrimination for inquiring about, discussing, or disclosing their own or another’s pay. However, those with access to compensation information as part of their job functions cannot disclose it to others unless it’s part of a formal complaint, investigation, or legal obligation, as specified in 41 CFR 60-1.35(c).