Contour Airlines | Flight Attendant

Key Responsibilities

• Perform all assigned duties within an aircraft environment, adhering strictly to established standards, policies, laws, and regulations, including those set forth by the Federal Aviation Administration.
• Operate all galley/cabin service equipment and in-flight entertainment systems independently.
• Collaborate effectively both independently and as part of a team to achieve work objectives.
• Proactively ensure the safety and comfort of all passengers.
• Deliver exemplary customer service to consistently meet and exceed passenger expectations.
• Assist passengers with lifting and stowing luggage, including personal garments and other items, into overhead bins or designated storage areas, and solicit assistance when necessary.
• Attend to passengers requiring special assistance, such as unaccompanied minors, individuals with disabilities, and the elderly, throughout all phases of aircraft operations.
• Prepare and serve meals, snacks, and a variety of beverages, including alcoholic and non-alcoholic options.
• Maintain a professional appearance at all times.
• Project and maintain a positive attitude and composure under all circumstances.
• Demonstrate dependability and a strong commitment to completing all work assignments.
• Manage time effectively to complete work assignments punctually and efficiently.
• Perceive, understand, and respond appropriately to written and oral communications, including warnings.
• Communicate effectively in writing to complete required paperwork and detailed reports concerning incidents and discrepancies.
• Adapt to a rotating schedule featuring variable days off and hours, which may include duty days up to 16 hours, with typical duty periods ranging from two to 14 hours.
• Willingness to work nights, weekends, and holidays, with the expectation of extended periods away from home.
• Securely sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Retrieve and store items in overhead bins, which may be positioned up to 67 inches from the floor.
• Exposure to common allergens such as peanuts and pets.
• Perform tasks requiring frequent walking, bending to ankle level, reaching above shoulder level, and reaching inside overhead bins for item retrieval or storage.
• Maintain the cleanliness and appearance of the aircraft cabin, galley, and lavatory.
• Restock and organize the galley.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Comply with all tasks assigned by management or the Pilot-in-Command.
• Undertake other duties as assigned by Inflight Services leadership.

Flight Attendant Specific Responsibilities

• Respond effectively during emergency situations by implementing instructions from the flight deck and adhering to required safety and emergency procedures.
• Guide and direct passengers verbally or non-verbally during emergency situations, such as evacuations, to mitigate impact and ensure the safety of passengers and crew.
• Provide emergency medical assistance, including performing CPR and basic first aid, to individuals in distress.
• Ensure the aircraft and passengers are in full compliance with all applicable policies, procedures, regulations, and safety measures.
• Communicate effectively verbally to make onboard public address announcements, conduct safety demonstrations, and provide instructions to others.
• Willingness to open emergency exits and close aircraft doors, which may weigh up to 60 pounds, and push/pull heavy beverage/food carts requiring up to 32 pounds of force.

Cabin Attendant Specific Responsibilities

• Restock the galley, adhering to established procedures to ensure the aircraft is adequately supplied.
• Order and retrieve catering items requested by passengers.
• Verify expiration dates on all food and beverage items.
• Ensure that food items are not left on the aircraft after passengers have deplaned.
• Notify Inflight Services Leadership when inventory stock is running low.