Contour Airlines | Flight Attendant

Position Summary

Contour Airlines is actively seeking a highly motivated and customer-focused Flight Attendant to join its dynamic full-time team in White Plains, NY. This essential role ensures the safety, comfort, and satisfaction of passengers while upholding the highest operational standards. The ideal candidate will exhibit professionalism, adaptability, and a strong commitment to service excellence within a fast-paced and rewarding aviation environment.

Key Responsibilities

Safety and Emergency Procedures

• Performs all required duties within the aircraft environment, strictly adhering to established standards, policies, laws, and Federal Aviation Administration (FAA) regulations.
• Responds effectively during emergency situations by implementing instructions from the flight deck and following all required safety and emergency protocols.
• Guides and directs passengers during emergency events, such as evacuations, to minimize impact and ensure the safety of all crew and passengers.
• Provides emergency medical assistance, including performing CPR and basic first aid, to individuals in distress.
• Ensures the aircraft and passengers are in full compliance with all company policies, procedures, regulations, and safety measures.
• Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service and In-Flight Experience

• Provides exemplary customer service, striving to satisfy and exceed passenger expectations.
• Maintains a professional appearance and projects a positive attitude and composure at all times.
• Assists passengers with lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas, soliciting assistance when needed.
• Attends to individuals needing assistance, such as unaccompanied minors, passengers with disabilities, and the elderly, throughout all aircraft operations.
• Prepares and serves meals, snacks, and a selection of alcoholic and non-alcoholic beverages.
• Utilizes all galley/cabin service equipment and the in-flight entertainment system unsupervised.

Aircraft Operations and Maintenance

• Maintains the pristine appearance of the aircraft’s cabin, galley, and lavatory throughout the flight.
• Executes thorough galley restocking procedures, which include:
  • Following established protocols to ensure the aircraft is adequately provisioned.
  • Ordering and picking up requested catering items for passengers.
  • Checking expiration dates on food items and drinks.
  • Ensuring no food items are left on the aircraft once passengers have deplaned.
  • Notifying Inflight Services Leadership promptly when inventory stock is running low.

Communication and Administration

• Communicates effectively verbally to deliver onboard public address announcements, conduct safety demonstrations, and provide clear instructions.
• Completes detailed written reports and paperwork regarding incidents and/or discrepancies.

Work Environment and Physical Demands

• Works both independently and collaboratively as part of a team to accomplish assigned tasks.
• Manages time efficiently to complete all required work assignments and ensure overall punctuality.
• Perceives, understands, and responds accurately to written and oral communications and warnings.
• Must be able to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16-hour duty day (ranging from two to 14 hours).
• Expected to work nights, weekends, and holidays, and may be away from home for extended periods, sometimes weeks.
• Sits in an assigned jump seat with seatbelt and shoulder harness fastened.
• Retrieves and stores items in overhead bins, which can be as high as 67 inches from the floor.
• Performs tasks requiring frequent walking, bending to ankle level, reaching above shoulder level, and reaching inside overhead bins.
• Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds.
• Must be able to push and pull heavy beverage/food carts requiring 32 lbs of force.
• May be exposed to peanuts, pets, and other allergens within the aircraft environment.
• Complies with all other tasks as assigned by management or the Pilot-in-Command.

Qualifications

• Must be at least 23 years of age or older.
• Must be authorized to work in the United States and authorized to travel to and from the United States.
• Possession of a valid passport is required.
• Requires either three (3) years of corporate Cabin Attendant experience or prior experience as a Flight Attendant.
• Must successfully pass a DOT-required pre-employment drug screen and thereafter submit to DOT-mandated random drug and/or alcohol testing.
• Ability to pass a required 10-year work history review and submit to criminal history record and fingerprint checks.
• Possesses a valid driver's license and a good driving record.
• Must successfully complete Contour Airlines' four (4) week Flight Attendant Initial Training Program and Initial Operating Experience.
• Proficiency in reading, writing, speaking, and understanding English is mandatory; bilingual skills are preferred but not required.
• Must reside within one (1) hour of the assigned base.
• Demonstrates the ability to work unsupervised effectively.
• Possesses polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Exhibits strong leadership and organizational skills.
• Possesses well-developed people skills and the ability to work harmoniously with a variety of personalities.
• Capable of coordinating multiple priorities, meeting deadlines, and handling interruptions in a fast-paced environment.
• Maintains strong attention to detail, is self-motivated, and able to motivate others.
• Possesses excellent communication skills, both written and verbal, delivered with tact and professionalism.
• Committed to working in a safe and professional manner, adhering to all regulatory requirements, including OSHA, EPA, state, and federal regulations.

Benefits & Compensation

Compensation

• The starting annual salary for this position is $42,000.00.
• Based on performance and pay anniversary date, eligible team members may receive yearly increases until the salary reaches $52,452.24.
• Eligible for pay incentives for additional trips worked or assigned, which are paid in addition to the monthly salary, based on schedule and achievement of certain thresholds.

Comprehensive Benefits Package

• Health & Wellness: Eligible for comprehensive health, vision, and dental coverage, as well as short-term/long-term disability and voluntary life insurance policies, effective on the first day of the month following the date of hire.
• Retirement Savings: Eligible to participate in the 401(k) savings plan, effective the first day of the month following the date of hire, with a generous company match of up to 6%.
• Paid Time Off: Accrues up to 56 hours of paid sick leave per year, which rolls over annually until a bank of 480 hours is reached. Vested vacation hours are available on January 1st following the date of hire.
• Travel Privileges: Eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
• Leave of Absence: Eligible for a variety of leaves of absence, including medical leave, non-medical leave for family care, maternity leave, paternity leave, and personal leave.

Equal Opportunity Employer

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department to discuss any specific needs.

Join Our Growing Team

Contour Airlines’ rapid growth has created exciting employment opportunities. The company invites qualified candidates to become part of its dedicated family, contributing to a legacy of integrity, safety, and excellence in the aviation industry.