Contour Airlines | Flight Attendant

Flight Attendant - O'Hare International Airport (ORD)

About Contour Airlines

Contour Airlines is a distinguished aviation services company recognized for its comprehensive capabilities and unwavering commitment to its core values. Integrity and safety are paramount in all business operations. Team members consistently demonstrate excellence and a customer-centric approach, fostering unity and driving the achievement of ambitious organizational goals.

Responsibilities

• Perform essential duties within an aircraft environment, adhering strictly to established standards, policies, laws, and Federal Aviation Administration (FAA) regulations.
• Prioritize and ensure the safety and comfort of all customers.
• Deliver exemplary customer service, aiming to meet and exceed passenger expectations.
• Provide assistance with stowing and retrieving luggage, including lifting and securing items in overhead bins and other designated areas, and proactively seeking support when necessary.
• Attend to passengers requiring special assistance, such as unaccompanied minors, individuals with disabilities, and the elderly, throughout all phases of aircraft operations.
• Prepare and serve a variety of meals, snacks, and beverages.
• Maintain a professional appearance at all times.
• Respond effectively to emergency situations by implementing instructions from the flight deck and adhering to all required safety and emergency procedures.
• Guide and direct passengers during emergencies, such as evacuations, to minimize impact and ensure the safety of all individuals onboard.
• Provide emergency medical assistance, including CPR and basic first aid, to individuals in distress.
• Ensure all passengers and the aircraft are in full compliance with all policies, procedures, regulations, and safety measures.
• Communicate effectively through verbal announcements, safety demonstrations, and instructions to passengers and crew.
• Complete all required paperwork and detailed reports regarding incidents and discrepancies.
• Retrieve and store items in overhead bins, which may require reaching up to 67 inches from the floor.
• Work in an environment potentially exposed to common allergens such as peanuts and pet dander.
• Operate emergency exits and aircraft doors, which may require opening and closing objects weighing up to 60 pounds.
• Maneuver beverage and food carts, requiring up to 32 pounds of force for pushing and pulling.
• Perform tasks involving frequent walking, bending to ankle level, reaching above shoulder level, and reaching into overhead bins.
• Utilize galley, cabin service equipment, and in-flight entertainment systems independently.
• Maintain the cleanliness and appearance of the aircraft cabin, galley, and lavatories.
• Practice safety-conscious behaviors throughout all operational processes and procedures.
• Undertake additional duties as assigned by management or the Pilot-in-Command.

Qualifications

• Minimum age of 23 years.
• High school diploma or GED certificate is mandatory.
• Must be legally authorized to work in the United States and capable of traveling internationally.
• Possession of a valid driver's license with a good driving record is required.
• A valid passport is necessary.
• Proficiency in understanding, reading, and writing English is essential. Bilingual proficiency is considered a plus.
• Must successfully pass a DOT-required pre-employment drug screen and be subject to ongoing DOT-mandated random drug and alcohol testing.
• Ability to pass a comprehensive 10-year work history review, background check, and fingerprint screening.
• Successful completion of Contour's intensive four (4) week Flight Attendant Initial Training Program is required.
• Flexibility to adapt to a rotating schedule with variable hours, potentially including up to a 16-hour duty day (ranging from two to 14 hours).
• Willingness to work nights, weekends, and holidays.
• Demonstrated polished and professional interpersonal skills, coupled with a positive attitude and a strong customer-oriented mindset.
• Possession of robust leadership, interpersonal, and organizational skills.
• Well-developed people skills and the ability to collaborate effectively with diverse personalities.
• Capacity to coordinate multiple priorities and meet deadlines efficiently.
• Ability to manage interruptions and thrive in a fast-paced environment.
• Maintained strong attention to detail.
• Self-motivated with the ability to motivate others.
• Excellent interpersonal and communication skills, delivered with tact and professionalism.
• Ability to manage multiple complex projects simultaneously.
• Proven ability to work independently and collaboratively as part of a team.
• Commitment to working in a safe, professional manner, adhering to all regulatory requirements including OSHA, EPA, and state/federal regulations.
• Must reside within a one (1) hour commute of the assigned domicile.

Benefits and Compensation

As a full-time employee, individuals are eligible for a comprehensive benefits package, including health, vision, and dental coverage, as well as short-term/long-term disability and voluntary life insurance policies, effective the first day of the month following hire. Participation in the company's 401(k) savings plan, with a company match up to 6%, is also available from the first day of the month following hire. Paid sick leave accrues up to 56 hours annually, with a rollover limit of 480 hours. Vested vacation hours become available on January 1st following the date of hire. Non-revenue/space-available (NRSA) travel privileges are accessible after six months of active service. A variety of leaves of absence, including medical, family care, maternity, paternity, and personal leave, are also provided.

The starting annual salary for this position is $34,000.00. Annual increases are performance-based and tied to pay anniversary dates, potentially raising the salary to $42,564.91. Additionally, pay incentives may be available based on schedule and meeting certain thresholds for additional trips worked.

Contour Airlines' sustained growth presents exciting career opportunities. Become part of our dedicated team.