Cathay Pacific | Flight Attendant

To actively support the management of the cabin crew base performance in addition to conducting operational functions such as scheduling and pre-flight planning, personnel related administration for the base and ensuring clear communication with cabin crew and other departments.

Relationship Management and Communication

• To deputise for the Cabin Crew Manager as required
• Take a proactive role in strengthening the bonds between cabin crew and management
• Help to build and maintain strong working relationships with the base cabin crew community and office teams
• Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment
• Liaise with Airports and other departments as necessary

Performance Management

• Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture
• Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans
• Manage attendance
• Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager
• Counsel and coach probationary and non-probationary cabin crew
• Coach and resolve crew-to-crew issues
• Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores
• Help to administer the local recognition programme

Roster Preparation

• Gather and send all relevant information for roster preparation to Crew Resources
• Liaise with Crew Resources and Crew Operations for roster changes, advise crew etc.
• Action last minute swaps, special requests and other last minute requirements

Administration and Workforce Planning

• Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times
• Monitor the day to day operation and oversee general base office administration
• Ensure crew report and depart on time and liaise with ground staff in regard to any disruptions to flight schedules
• Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information
• Receive sick call-ins and make roster adjustments
• Ensure relevant file letters are issued and filed (i.e. employment letters, confirmation letters after probation, letters for visa application, etc.)
• Process resignations and all leave requests

Recruitment, Selection and Promotion

• Prepare recruitment materials as required
• Compile file data for merit based promotions
• Participate in recruitment, selection and promotion activities as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Tertiary Education or equivalent in a Human Resources Discipline

Knowledge, Skills, Training and Experience

• At least 5 years relevant work experience in airline industry
• Strong communication and interpersonal skills
• Excellent command of written and spoken English
• Strong computer literacy e.g. Excel, PowerPoint, MS Word
• Knowledge of cabin crew operational environment and standards (safety, service, etc.)

All applicants must have the right to live and work in the UK.