Air Charter Scotland | Flight Attendant

Corporate Cabin Crew | Private Jet Flight Attendant (Based in Liverpool)

Air Charter Scotland is seeking a highly professional and discreet Private Jet Flight Attendant to join its expanding team. Based in Liverpool, the successful candidate will be instrumental in delivering world-class service aboard VIP and executive charter flights. This role demands a commitment to ensuring the utmost comfort and well-being of high-profile clients, all while upholding the highest standards of luxury hospitality and strict confidentiality. A flexible and proactive approach is considered essential to meet the dynamic requirements inherent in private aviation. The diverse schedule offers a wide range of exciting opportunities, providing a platform for growth within the company.

Role Summary

This position is focused on providing exceptional customer service to charter clients and aircraft owners. Every aspect of the role is geared towards creating the best possible customer experience.

Key Responsibilities

• Deliver exceptional customer service tailored to the specific needs of charter clients and owners.
• Work effectively both independently and as a collaborative member of a team.
• Demonstrate drive and motivation to learn and strictly adhere to all required, standardised service procedures.
• Act as a confident communicator with strong emotional intelligence, adapting communication style to engage effectively with customers and colleagues while representing the company brand.
• Confidently make decisions that impact service delivery and operational efficiency.
• Possess an understanding of the commercial implications of decisions, particularly regarding catering, stock levels, and balancing these with delivering a polished service.
• Collaborate with the Cabin Crew Manager and Base Managers to maintain optimal stock levels and control.
• Develop and maintain a network supporting resource requirements for catering or ground services such as FBOs and cleaning teams.
• Be actively involved in the creation of packing plans, catering arrangements, and the rollout of procedural updates.
• Exhibit flexibility and resourcefulness in day-to-day operations.
• Quickly establish rapport and build relationships with a diverse range of colleagues, both in the air and on the ground.
• Demonstrate commitment, hard work, and reliability, understanding how individual contributions enable team success.
• Exhibit the ability to think quickly and take control of situations, adapting effectively to changing circumstances.
• Serve as a role model through exemplary uniform standards, customer interaction, and innovation in service.
• Be flexible to work a varied shift pattern within an airline operating 365 days a year, 24 hours a day.
• Possess a passion for continuous self-improvement, actively seeking opportunities for growth and development.

Candidate Profile

The ideal candidate will possess:

• A genuine passion for delivering outstanding customer service, consistently going above and beyond customer expectations.
• Proficiency in resolving issues related to catering or logistics.
• Excellent situational awareness coupled with strong communication skills.
• Resilience required to thrive in a role where each day is different, mirroring the varied destinations and clients encountered.
• The ability to work effectively and remain calm under pressure, taking full responsibility for the customer journey.
• Capability to work on own initiative while also engaging and collaborating effectively with various teams.
• Motivation for continuous learning and seeking development opportunities.
• A strong appreciation for the importance of following established procedures.

Essential Requirements

• Fluent in both written and spoken English.
• Minimum of 2–5 years of experience as a flight attendant, with prior experience in private or corporate aviation being essential.
• Ability to travel to the Liverpool base, ideally residing within approximately 90 minutes.
• Hold a valid 10-year UK/EU passport with a minimum of 6 months validity, permitting free travel to all worldwide destinations.
• Adherence to company uniform guidelines is required.
• Maintain fitness to operate in line with all relevant regulations, company operational manuals, and instructions.
• Ability to obtain a full and valid airside ID, subject to successful Disclosure Scotland checks.
• Willingness to undergo testing for psychoactive substances (drugs & alcohol) upon employment and potentially during employment, as required by airline policy.
• Must possess the unrestricted right to live and work in the UK. Sponsorship for this position cannot be offered.