American Airlines | Jetstream31/32 Flight Attendant

Career Overview

American Airlines invites highly motivated and professional individuals to explore career possibilities as a Flight Attendant. This pivotal role is central to fulfilling the airline's promise of caring for people on life's journey, combining unwavering commitment to safety with exceptional customer service standards.

As a key member of a team exceeding 130,000 professionals, the Flight Attendant Trainee position is the definitive entry point into a rewarding aviation career, fostering integrity, professional growth, and unparalleled opportunities to explore the global network.

Why Pursue This Aviation Career?

The Flight Attendant role serves as a foundational career entry point into American Airlines, offering extensive growth paths into leadership and corporate positions within the global aviation industry.

• Successful candidates develop vital lifelong skills, including decisive leadership, confidence, and adaptability.
• Flight Attendants serve as highly professional brand ambassadors, representing a trusted, purpose-driven team on every journey.
• This role requires delivering welcoming, memorable, and empathetic experiences, anticipating passenger needs, actively listening, and ensuring every customer feels valued and respected from boarding to arrival.
• This position offers comprehensive career development and provides immediate access to world travel for the employee and their family.

Key Responsibilities and Duties

Trainees commence their journey with a comprehensive, six-week, unpaid training program designed to certify them as aviation safety professionals, service experts, and official brand representatives. Once certified, the Flight Attendant is responsible for:

• Upholding FAA regulations and rigorous company standards to ensure the safety and comfort of all customers on board.
• Demonstrating composure, leadership, and decisive action during both emergency and non-emergency situations.
• Maintaining the highest standards of dependability and professionalism to ensure seamless, on-time operational performance.
• Exhibiting adaptability and resilience when managing irregular schedules, long duty periods, and a dynamic environment at 35,000 feet.
• Strictly adhering to all company policies, performance standards, and uniform/appearance guidelines.
• Working autonomously without direct supervision while simultaneously functioning as a cohesive and dependable member of the flight crew.
• Delivering exceptional in-flight customer service, which includes serving hot and cold meals/beverages and facilitating onboard product sales.
• Managing diverse customer-facing situations, both on the aircraft and during ground operations, with the utmost care and professionalism.
• Operating effectively across diverse global environments, including varying time zones and climatic conditions.

Qualifications and Requirements

Minimum Qualifications

• Must be at least 20 years of age at the time of application.
• High school diploma or GED equivalent is required.
• A minimum of two (2) years of relevant customer service experience in industries such as retail, hospitality, food service, education, or aviation is mandatory.
• Height and weight must permit safe aircraft operation, including the ability to sit in a jump seat and fasten the standard harness without modification or extenders, navigate cabin aisles, and operate emergency exits.
• Must possess a valid U.S. or foreign passport with applicable visas. All documentation must be valid through at least December 31, 2026. Candidates with foreign passports must independently secure all necessary documentation (e.g., work authorization, visas) for legal travel and work within the U.S. and internationally.
• Must possess the legal right to work in the United States and the ability to travel unrestricted to and from all states and countries served by American Airlines.
• Must be willing to relocate based on the company’s operational needs. Potential base locations include: BOS, CLT, DCA, DFW, LGA, LAX, MIA, ORD, PHL, or PHX.
• Must be available to work nights, weekends, holidays, and extended hours as operational requirements demand.
• Must be able to report for on-call (reserve) duty at the assigned base; reserve duty may continue for an undetermined number of years.
• Must adhere strictly to American Airlines' uniform and appearance standards:
  • No visible tattoos.
  • No more than one (1) earring per ear.
  • No facial piercings.

Preferred Attributes for Success

American Airlines seeks candidates who demonstrate the following core competencies:

• Resiliency: Remaining composed and adaptable when facing unexpected challenges, ensuring passengers feel safe and supported during medical emergencies or schedule changes.
• Pressure Management: Thriving in high-stress situations, maintaining calm, thinking clearly, and acting decisively to manage turbulent flights or challenging passenger interactions.
• Dependability: Consistently arriving on time and prepared, performing duties with unwavering professionalism and care, earning the trust of the crew and passengers.
• Exceptional Customer Service: Applying warmth, empathy, and attentiveness to every interaction, creating memorable experiences that reflect the airline's commitment to hospitality.
• Integrity: Modeling strong ethics and honesty, consistently making decisions that reflect the high level of trust placed in the Flight Attendant role.

Compensation and Comprehensive Benefits

American Airlines provides a robust benefits package designed to support the well-being and growth of its employees:

• Global Travel Perks: Unrestricted access to 365 destinations on more than 6,800 daily flights across our global network for the employee, their family, and friends.
• Day-One Health Benefits: Comprehensive medical, dental, prescription, and vision coverage available immediately upon hire, complemented by flexible spending accounts and virtual doctor visits.
• 401(k) Program: Available upon hire, with potential for employer contributions and company matches available after one year of service, depending on the workgroup.
• Wellness Programs: Tools, resources, and support designed to encourage employees to maintain their best health and well-being.
• Additional Benefits: Includes the Employee Assistance Program, pet insurance, and significant discounts on hotels, rental cars, and cruises.

Inclusion and Diversity at American Airlines

Inclusion and diversity serve as the foundational principles of the dynamic workforce at American Airlines. The airline supports over 20 Employee Business Resource Groups, focused on connecting team members to customers, suppliers, and communities. American Airlines is committed to creating an inclusive work environment where every team member is empowered to reach their full potential and contribute to the seamless operation of the world's largest airline.