American Airlines | Flight Attendant

Flight Attendant - American Airlines

Embark on an Exciting Career as a Flight Attendant with American Airlines

American Airlines invites aspiring aviation professionals to explore a world of possibilities, soaring to 35,000 feet and beyond. As a Flight Attendant, the individual will embody professionalism, deliver exceptional care, and uphold an unwavering commitment to safety on every flight, fulfilling the promise of caring for people on life's journey. Within a global team of over 130,000 dedicated members, each plays a vital role in the airline's success and the creation of outstanding customer experiences.

Joining American Airlines offers a unique opportunity for personal and professional growth, where leadership with integrity is fostered, and doors are opened to a world of travel and opportunity for the individual and their family.

Key Responsibilities and Opportunities

This role is integral to ensuring the safety, care, and comfort of every customer. It cultivates leadership skills, builds confidence, and develops adaptability that proves valuable throughout a lifetime. The Flight Attendant will proudly represent the American Airlines brand as part of a purpose-driven team committed to making a positive impact on every flight.

Responsibilities include creating welcoming and memorable experiences for passengers by anticipating needs, actively listening, responding with care, and ensuring every customer feels valued and respected from boarding to landing. This position serves as a gateway to a vast array of opportunities within American Airlines, whether one chooses to remain in the skies or advance into leadership and corporate roles.

Role as a Flight Attendant Trainee

The journey begins with a comprehensive, six-week unpaid training program designed to certify individuals as safety professionals, service experts, and trusted brand representatives. Upon certification, responsibilities will include:

• Ensuring the safety and comfort of all customers, strictly adhering to FAA regulations and company procedures.
• Responding with leadership and composure to a wide spectrum of emergency and non-emergency situations.
• Maintaining high standards of dependability and professionalism to facilitate on-time departures and seamless operations.
• Demonstrating adaptability and resilience in handling extended hours and irregular schedules, remaining composed within a dynamic environment.
• Adhering to all company policies, procedures, and performance standards, including uniform and appearance guidelines.
• Working independently while remaining a collaborative and dependable member of the flight crew.
• Providing exceptional in-flight service, including serving meals and beverages and offering onboard products for sale.
• Effectively managing diverse customer interactions, both on and off the aircraft, with professionalism and care.
• Operating in various global environments, encompassing different climates and time zones.

Minimum Qualifications for Success

• Must be at least 20 years of age.
• A high school diploma or GED equivalent is required.
• A minimum of two years of customer service experience is essential, preferably within industries such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must be conducive to safe aircraft operation, including the ability to:
  • Sit in a jump seat and fasten the harness without modifications or extenders.
  • Navigate the cabin aisle and operate emergency exits.
• Possession of a valid U.S. or foreign passport with applicable visas, all valid through at least December 31, 2026. Candidates with foreign passports must also possess all necessary and valid documentation to legally work and travel as a Flight Attendant within the U.S. and internationally. It is the candidate's responsibility to secure required visas.
• Must have the legal right to work in the United States and be able to travel unrestricted to and from all states and countries served by American Airlines.
• Willingness to relocate based on the company’s operational needs.
• Availability to work nights, weekends, holidays, and extended hours as required.
• Readiness to report for on-call (reserve) duty at the assigned base. Reserve duty may extend for an undetermined duration.
• Ability to professionally represent the American Airlines brand while in uniform. This includes:
  • No visible tattoos.
  • No more than one earring per ear.
  • No facial piercings.

Preferred Qualifications

• Resiliency: The capacity to remain composed and adaptable during unexpected challenges, such as medical emergencies or schedule changes, ensuring passengers feel safe and supported.
• Manages Pressure: Thrives in high-stress situations, maintaining calmness, clear thinking, and decisive action to ensure order and comfort during challenging flights or passenger interactions.
• Dependability: A strong commitment to punctuality and consistent performance, ensuring both the team and passengers can rely on their professional dedication.
• Customer Service Excellence: Demonstrates warmth, empathy, and attentiveness in all interactions, creating memorable experiences that embody the airline's commitment to hospitality.
• Models Integrity: Consistently guided by strong ethics and honesty, making trustworthy decisions even when unobserved.

Comprehensive Benefits and Perks

American Airlines offers a rewarding package, including:

• Travel Perks: Extensive travel opportunities for the employee, their family, and friends to over 365 destinations globally.
• Health Benefits: Access to comprehensive health, dental, prescription, and vision benefits starting on day one, along with virtual doctor visits and flexible spending accounts.
• 401(k) Program: Available upon hire, with potential employer contributions and matches.
• Wellness Programs: Resources and support designed to help employees achieve their best selves.
• Additional Benefits: Includes an Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Embrace Diversity and Inclusion

American Airlines champions diversity and inclusion as foundational elements of its dynamic workforce. With over 20 Employee Business Resource Groups, the airline fosters connections among team members, customers, suppliers, and communities, enabling individuals to reach their full potential and creating an inclusive environment to meet the needs of a diverse world.