American Airlines | Flight Attendant

About the Role

American Airlines seeks dedicated individuals to join its team as Flight Attendant Trainees. This role is integral to delivering the promise of caring for people on life's journey, ensuring professionalism, care, and an unwavering commitment to safety on every flight. As a vital member of a diverse team of over 130,000 professionals, the Flight Attendant contributes to the airline's success and creates exceptional experiences for customers. This position offers significant growth potential, leadership opportunities, and the chance to explore the world.

Why This Role is Exceptional

• Play a crucial role in ensuring the safety, care, and comfort of all passengers, while simultaneously developing lifelong leadership, confidence, and adaptability.
• Serve as a brand ambassador, representing American Airlines with professionalism and pride as part of a purpose-driven team dedicated to making a difference on every flight.
• Create welcoming and memorable experiences for every passenger by anticipating needs, actively listening, responding with empathy, and ensuring each individual feels valued and respected from boarding to deplaning.
• This role serves as a gateway to a vast array of career opportunities within American Airlines, including potential advancement into leadership or corporate positions.

Key Responsibilities

The Flight Attendant Trainee position begins with a comprehensive, unpaid 6-week training program designed to certify individuals as safety professionals and service experts. Upon successful certification, responsibilities include:

• Maintaining the safety and comfort of all customers by rigorously adhering to Federal Aviation Administration (FAA) regulations and company procedures.
• Responding to various emergency and non-emergency situations with leadership and composure.
• Upholding high standards of dependability and professionalism to ensure punctual departures and seamless flight operations.
• Demonstrating adaptability and resilience by managing long hours and irregular schedules in a dynamic environment.
• Adhering to all company policies, procedures, and performance standards, including uniform and appearance guidelines.
• Operating independently while maintaining collaborative and dependable teamwork with the flight crew.
• Delivering exceptional in-flight service, which may include serving meals and beverages and selling onboard products.
• Managing a diverse range of customer interactions, both on and off the aircraft, with professionalism and care.
• Operating effectively in various global environments, including diverse climates and time zones.

Qualifications for Success

Minimum Qualifications:

• Must be at least 20 years of age.
• High school diploma or GED equivalent is required.
• A minimum of two years of customer service experience is necessary, with preference given to candidates from industries such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must be conducive to safe aircraft operation, including the ability to sit in a jump seat with a fastened harness without modifications, navigate the cabin aisle, and operate emergency exits.
• Possession of a valid U.S. or foreign passport with applicable visas, all valid through at least December 31, 2026. Candidates with foreign passports must possess all necessary documentation for legal work and travel within the U.S. and internationally.
• Must have the legal right to work in the United States and be able to travel unrestricted to all states and countries served by American Airlines.
• Willingness to relocate based on the company's operational needs.
• Potential base locations include Boston (BOS), Charlotte (CLT), Washington D.C. (DCA), Dallas/Fort Worth (DFW), New York (LGA), Los Angeles (LAX), Miami (MIA), Chicago (ORD), Philadelphia (PHL), or Phoenix (PHX).
• Availability to work nights, weekends, holidays, and extended hours as required.
• Ability to report for on-call (reserve) duty at the assigned base, with reserve duty potentially continuing for an indeterminate number of years.
• Must be able to professionally represent the American Airlines brand while in uniform, adhering to appearance standards including no visible tattoos, no more than one earring per ear, and no facial piercings.

Preferred Qualifications:

• Resiliency: Demonstrated ability to remain composed and adaptable during unexpected challenges, such as medical emergencies or schedule changes, ensuring passenger safety and support.
• Manages Pressure: Thrives in high-stress situations, maintaining calmness, clear thinking, and decisive action to manage passenger concerns and navigate flight conditions.
• Dependability: Consistently arrives on time and prepared to perform duties with professionalism and care, ensuring reliability for the team and passengers.
• Customer Service Excellence: Exhibits warmth, empathy, and attentiveness in all interactions, creating positive and memorable passenger experiences that align with the airline's commitment to hospitality.
• Integrity: Operates with strong ethics and honesty, making decisions that uphold trust and reflect high moral standards, even in the absence of direct supervision.

Skills and Abilities:

• Fluency in English, including reading, writing, making announcements, and issuing emergency orders.
• Strong safety awareness and proficiency in performing all safety-related procedures.
• A service-oriented mindset with a commitment to achieving customer satisfaction.
• Demonstrates a positive attitude, self-motivation, and a drive for success.
• Skilled in problem-solving and adapting to dynamic environments.

Benefits and Perks

American Airlines offers a comprehensive benefits package designed to support the well-being and growth of its team members:

• Travel Privileges: Extensive travel opportunities for the employee, family, and friends to over 365 destinations across a global network of more than 6,800 daily flights.
• Health Benefits: Comprehensive health, dental, prescription, and vision benefits available from day one, along with virtual doctor visits and flexible spending accounts.
• 401(k) Program: Available upon hire, with potential for employer contributions and matches, including an immediate company contribution and a company match up to a certain percentage after one year (specific details may vary by workgroup).
• Wellness Programs: Resources and support designed to promote personal well-being and development.
• Additional Benefits: Includes an Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Inclusion and Diversity

American Airlines fosters an inclusive and diverse work environment, which serves as the foundation for its dynamic workforce and customer base. With over 20 Employee Business Resource Groups, the company is committed to connecting team members with customers, suppliers, communities, and shareholders. This commitment supports team members in reaching their full potential and cultivates an inclusive atmosphere to meet the needs of a diverse global population. The airline invites individuals to be themselves at American and take pride in contributing to the smooth operation of the world's largest airline.