American Airlines | Flight Attendant

Job Overview

Aspiring aviation professionals are invited to explore a world of possibilities with American Airlines. As a Flight Attendant, individuals will embody professionalism, provide exceptional care, and uphold the highest standards of safety on every journey. With over 130,000 team members, American Airlines fosters a collaborative environment where each role contributes to the airline's success and the creation of outstanding customer experiences. This position offers a unique platform for personal and professional growth, leadership development, and unparalleled opportunities to travel the globe.

Why This Role is Rewarding

• Plays a crucial role in ensuring passenger safety, care, and comfort, while cultivating lifelong leadership skills, confidence, and adaptability.
• Represents the American Airlines brand with distinction and pride as part of a purpose-driven team committed to making a difference on every flight.
• Creates welcoming and memorable experiences for every passenger by anticipating needs, actively listening, responding with empathy, and ensuring each individual feels valued from boarding to disembarking.
• Serves as an entry point to a vast career landscape within American Airlines, with pathways for advancement into leadership or corporate roles.

Key Responsibilities

Flight Attendant Trainees will undergo a comprehensive, six-week unpaid training program designed to certify them as safety professionals, service experts, and trusted brand ambassadors. Upon certification, responsibilities include:

• Ensuring the safety and comfort of all passengers by adhering strictly to Federal Aviation Administration (FAA) regulations and company procedures.
• Responding to a wide range of emergency and non-emergency situations with composure and leadership.
• Maintaining high standards of dependability and professionalism to support on-time departures and seamless operations.
• Demonstrating adaptability and resilience in managing demanding hours, irregular schedules, and dynamic environments.
• Upholding company policies, procedures, and performance standards, including appearance and uniform guidelines.
• Operating effectively independently while also contributing as a collaborative and dependable member of the flight crew.
• Delivering exceptional in-flight service, including the provision of meals, beverages, and onboard product sales.
• Managing diverse customer interactions with professionalism and care, both onboard and during ground operations.
• Operating effectively in various global environments, climates, and time zones.

Qualifications for Success

Minimum Qualifications:

• Must be at least 20 years of age.
• High school diploma or GED equivalent is required.
• A minimum of two years of customer service experience in fields such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must permit safe aircraft operation, including the ability to sit in a jump seat with a fastened harness and navigate the cabin aisle and operate emergency exits.
• Must possess a valid U.S. or foreign passport with applicable visas, valid through at least December 31, 2026. Candidates with foreign passports must also have all necessary documentation for legal work and travel within the U.S. and internationally.
• Must have the legal right to work in the United States and be able to travel unrestricted to all states and countries served by American Airlines.
• Willingness to relocate based on operational needs.
• Potential base locations include Boston (BOS), Charlotte (CLT), Washington D.C. (DCA), Dallas/Fort Worth (DFW), New York LaGuardia (LGA), Los Angeles (LAX), Miami (MIA), Chicago O'Hare (ORD), Philadelphia (PHL), or Phoenix (PHX).
• Availability to work nights, weekends, holidays, and extended hours as required.
• Willingness to report for on-call (reserve) duty at the assigned base, which may continue for an undetermined period.
• Ability to professionally represent the American Airlines brand while in uniform, adhering to specific appearance standards: no visible tattoos, a maximum of one earring per ear, and no facial piercings.

Preferred Qualifications:

• Resiliency: Ability to remain composed and adaptable during unexpected challenges, ensuring passenger safety and support.
• Pressure Management: Aptitude for thriving in high-stress situations, maintaining calm, clear thinking, and decisive action.
• Dependability: A strong commitment to punctuality and professional performance.
• Customer Service Excellence: Demonstrated warmth, empathy, and attentiveness in creating memorable passenger experiences.
• Integrity: Upholding strong ethics and honesty in all actions and decisions.

Skills and Abilities:

• Fluency in English, including reading, writing, making announcements, and delivering emergency orders.
• Strong safety awareness and proficiency in all safety-related procedures.
• A service-oriented approach with a commitment to customer satisfaction.
• A positive attitude, self-motivation, and a drive for success.
• Proficiency in problem-solving and adapting to dynamic environments.

What You'll Receive

American Airlines offers a comprehensive benefits package:

• Travel Privileges: Extensive travel opportunities for the employee, their family, and friends to over 365 destinations globally.
• Health Benefits: Comprehensive health, dental, prescription, and vision benefits available from day one, including virtual doctor visits and flexible spending accounts.
• 401(k) Program: Available upon hire, with potential employer contributions and matches.
• Wellness Programs: Resources and support to promote employee well-being.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on various travel and leisure services.

Embrace Your True Self at American Airlines

American Airlines values inclusion and diversity, forming the foundation of its dynamic workforce. The company's Employee Business Resource Groups foster connections and support team members in reaching their full potential, creating an inclusive environment that meets the needs of a diverse world.

Join a team where you can experience immense pride and satisfaction by contributing to the smooth operation of the world's largest airline. Embrace the opportunity to care for people on their life's journey and feel free to be yourself at American Airlines.