American Airlines | Flight Attendant

Career Overview and Opportunity

The Flight Attendant role offers a world of global opportunities, operating at 35,000 feet and beyond. American Airlines seeks dedicated professionals who embody care, commitment to safety, and exceptional service delivery. As a vital member of a team exceeding 130,000 members, the Flight Attendant contributes directly to the airline's success by ensuring a superior and safe journey for all customers.

Joining this team unlocks potential for professional growth, leadership development, and unparalleled travel opportunities for the employee and their family. This position serves as the essential entry point into a rewarding aviation career.

Why Pursue a Career as a Flight Attendant at American Airlines

• This crucial role develops essential skills in leadership, confidence, and adaptability that last a lifetime.
• The Flight Attendant proudly represents the American Airlines brand, acting as a trusted, purpose-driven professional on every flight.
• Successful candidates create welcoming and memorable passenger experiences through active listening, anticipating needs, and ensuring every customer feels valued and respected from boarding through landing.
• This position is the foundation for numerous opportunities within the organization, leading to potential growth in corporate or leadership roles.

Key Responsibilities of the Role

The journey begins with a comprehensive, six-week, unpaid Flight Attendant Trainee program, which certifies the individual as a safety professional, service expert, and trusted brand representative. Once certified, the Flight Attendant is responsible for:

• Ensuring the utmost safety and comfort of all customers by rigorously adhering to FAA regulations and established company procedures.
• Demonstrating leadership and composure while effectively responding to emergency and non-emergency situations.
• Upholding high standards of professionalism and dependability to maintain on-time departures and seamless operational flow.
• Exhibiting adaptability and resilience necessary to manage irregular schedules, extended hours, and maintaining composure in a dynamic, fast-paced environment.
• Strictly adhering to all company policies, performance standards, including uniform and appearance guidelines.
• Working effectively as a collaborative, dependable member of the flight crew while often operating independently without direct supervision.
• Delivering exceptional in-flight service, including the distribution of hot and cold meals and beverages, and managing onboard product sales.
• Professionally and compassionately handling a wide variety of customer-facing interactions, both on and off the aircraft.
• Operating efficiently in diverse global environments, navigating various climates and time zones.

Minimum Qualifications for Success

Essential Requirements

• Must be at least 20 years of age.
• Possession of a high school diploma or GED equivalent is mandatory.
• A minimum of two years of direct customer service experience in relevant fields such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must permit safe aircraft operation, including the ability to sit comfortably in a jump seat with a fastened harness (without modifications or extenders) and the capability to navigate cabin aisles and operate emergency exits.
• Must possess a valid U.S. or foreign passport with applicable visas. All travel documentation must remain valid through at least December 31, 2026.
• Foreign passport holders must also possess all necessary, valid documentation (e.g., work authorization, visas, permanent resident card) required to legally work and travel internationally and within the U.S.
• Must maintain the legal right to work in the United States and the ability to travel without restriction to and from all countries and states served by American Airlines.
• Willingness to relocate based on organizational and operational requirements. Potential base locations include BOS, CLT, DCA, DFW, LGA, LAX, MIA, ORD, PHL, or PHX.
• Must be available and willing to work nights, weekends, holidays, and extended hours as operational needs dictate.
• Must be prepared to report for on-call (reserve) duty at the assigned base. Reserve duty may be required for an undetermined duration of years.

Appearance and Uniform Guidelines

• No visible tattoos.
• No more than one (1) earring per ear.
• No facial piercings.

Preferred Candidate Attributes (Soft Skills)

• Resiliency: The ability to remain composed and adaptable during unexpected challenges, ensuring passenger safety and maintaining a positive outlook.
• Pressure Management: Thriving in high-stress situations by remaining calm, thinking clearly, and acting decisively to maintain order and comfort.
• Dependability: Consistent punctuality and readiness to perform duties with high professionalism and care.
• Exceptional Customer Service: Bringing warmth, empathy, and attentiveness to every interaction, creating memorable experiences that exemplify commitment to hospitality.
• Integrity: Guided by strong ethics and honesty, consistently making trustworthy decisions even when unsupervised.

Essential Skills and Abilities

• Fluency in the English language, including the ability to read, write, deliver announcements, and give clear emergency orders.
• Strong safety awareness and the capability to execute all safety-related procedures effectively.
• Demonstrated commitment to customer satisfaction and a service-oriented mindset.
• Possesses a positive attitude, is self-motivated, and driven toward success.
• Skilled in adaptive problem-solving within dynamic operational environments.

Compensation and Employee Benefits

American Airlines provides a robust benefits package for eligible team members:

• Global Travel Privileges: Unmatched travel perks for the employee, family, and friends, covering 365 destinations on over 6,800 daily flights across the extensive global network.
• Comprehensive Health Coverage: Access to health, dental, prescription, and vision benefits starting on day one. Additional offerings include virtual doctor visits and flexible spending accounts.
• 401(k) Retirement Program: Available upon hire, with employer contributions and matches determined by the specific workgroup.
• Wellness Programs: Resources, tools, and support designed to ensure the team member achieves their best version of self.
• Additional Employee Benefits: Includes access to the Employee Assistance Program, pet insurance options, and exclusive discounts on hotels, car rentals, and cruises.

Inclusion and Diversity at American Airlines

Inclusion and diversity form the foundation of American Airlines’ dynamic workforce. The airline champions a culture where team members feel a tremendous sense of pride and satisfaction as they contribute to the smooth operation of the world's largest airline. Team members are encouraged to utilize over 20 Employee Business Resource Groups, which foster connections across customers, communities, and stakeholders, enabling personnel to reach their full potential in an inclusive work environment. Candidates are invited to feel free to be themselves at American Airlines.