Job Overview
American Airlines seeks dedicated individuals to join its team as Flight Attendant Trainees. This role is pivotal in upholding the airline's commitment to safety, care, and professionalism for passengers on their journeys. As part of a global team of over 130,000 members, the Flight Attendant plays a crucial part in delivering exceptional customer experiences and contributing to the airline's success. This position offers significant opportunities for personal and professional growth, leadership development, and global exploration.
Why This Role is Rewarding
- Contribute significantly to the safety, care, and comfort of every customer, fostering personal growth in leadership, confidence, and adaptability.
- Represent a respected brand with professionalism and pride as a member of a purpose-driven team committed to excellence on every flight.
- Create welcoming and memorable experiences for passengers by anticipating needs, actively listening, responding with care, and ensuring each individual feels valued from boarding to landing.
- Serve as a gateway to a world of career possibilities within American Airlines, with potential pathways to leadership and corporate roles.
Key Responsibilities
The Flight Attendant Trainee role commences with a comprehensive, six-week unpaid training program designed to certify individuals as safety professionals and service experts. Upon successful certification, responsibilities include:
- Ensuring the paramount safety and comfort of all passengers, strictly adhering to Federal Aviation Administration (FAA) regulations and company procedures.
- Responding with leadership and composure to a wide range of emergency and non-emergency situations.
- Maintaining high standards of dependability and professionalism to facilitate on-time departures and seamless flight operations.
- Demonstrating adaptability and resilience when handling extended hours and irregular schedules in a dynamic environment.
- Upholding company policies, procedures, and performance standards, including adherence to uniform and appearance guidelines.
- Performing duties independently while also functioning as a collaborative and dependable member of the flight crew.
- Delivering exceptional in-flight service, including the serving of meals and beverages and the sale of onboard products.
- Professionally managing diverse customer interactions both on and off the aircraft.
- Operating effectively in various global environments, including differing climates and time zones.
Qualifications for Success
Minimum Requirements:
- Must be at least 20 years of age.
- Possession of a high school diploma or GED equivalent.
- A minimum of two years of customer service experience in fields such as retail, hospitality, food service, education, aviation, or social services.
- Height and weight must permit safe aircraft operation, including the ability to sit in a jump seat and fasten a harness without modifications, and navigate the cabin aisle and operate emergency exits.
- Must possess a valid U.S. or foreign passport with all necessary visas, valid through at least December 31, 2026. Foreign passport holders must provide documentation for legal work and travel within the U.S. and internationally.
- Must have the legal right to work in the United States and be able to travel unrestricted to all destinations served by American Airlines.
- Willingness to relocate based on the company's operational needs.
- Potential base locations include Boston (BOS), Charlotte (CLT), Washington D.C. (DCA), Dallas/Fort Worth (DFW), New York (LGA), Los Angeles (LAX), Miami (MIA), Chicago (ORD), Philadelphia (PHL), or Phoenix (PHX).
- Availability to work nights, weekends, holidays, and extended hours as required.
- Readiness to report for on-call (reserve) duty at the assigned base, potentially for an undetermined duration.
- Ability to professionally represent the American Airlines brand while in uniform, with no visible tattoos, no more than one earring per ear, and no facial piercings.
Preferred Qualifications:
- Resilience: Ability to remain composed and adaptable during unexpected challenges, ensuring passenger safety and support.
- Pressure Management: Thrives in high-stress situations, maintaining calmness, clear thinking, and decisive action.
- Dependability: Consistently arrives on time and performs duties with professionalism and care.
- Customer Service Excellence: Demonstrates warmth, empathy, and attentiveness to create positive and memorable passenger experiences.
- Integrity: Acts with strong ethics and honesty, making decisions that reflect trustworthiness.
Skills and Abilities:
- Fluency in English, including the ability to read, write, make announcements, and issue emergency orders.
- Strong safety awareness and proficiency in all safety-related procedures.
- Service-oriented with a commitment to customer satisfaction.
- Positive attitude, self-motivation, and a drive for success.
- Effective problem-solving skills and adaptability to dynamic environments.
What We Offer
American Airlines provides a comprehensive benefits package and unique opportunities:
- Travel Perks: Extensive travel benefits for employees, family, and friends to over 365 destinations across the global network.
- Health Benefits: Access to health, dental, prescription, and vision benefits from day one, along with virtual doctor visits and flexible spending accounts.
- 401(k) Program: Available upon hire with potential employer contributions and matches (specific details may vary by workgroup).
- Wellness Programs: Tools, resources, and support to promote employee well-being.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on travel-related services.
Embrace Diversity and Inclusion
American Airlines fosters an inclusive and diverse work environment, recognizing it as the foundation of its dynamic workforce. Through over 20 Employee Business Resource Groups, the airline connects team members with customers, suppliers, communities, and shareholders, empowering individuals to reach their full potential and serve a diverse world.
Join American Airlines and experience immense pride and satisfaction in contributing to the operation of the world's largest airline, embodying the promise to care for people on life's journey. Feel free to be yourself at American.