American Airlines | Flight Attendant

Flight Attendant Trainee - American Airlines

Job Overview

American Airlines is seeking dedicated and professional Flight Attendant Trainees to join its esteemed team. This role offers a unique opportunity to embark on a rewarding career in aviation, ensuring the utmost safety, care, and comfort for passengers on their journey. As part of a global network with over 130,000 team members, the Flight Attendant plays a crucial role in delivering exceptional customer experiences and upholding the airline's commitment to caring for people. This position serves as a gateway to extensive personal and professional growth, leadership development, and unparalleled opportunities to explore the world.

Why This Role is an Excellent Opportunity

• Contribute significantly to passenger safety, care, and comfort, while developing lifelong leadership, confidence, and adaptability skills.
• Represent a leading global brand with professionalism and pride as a member of a purpose-driven team dedicated to making a positive impact on every flight.
• Create welcoming and memorable experiences for all passengers by anticipating needs, actively listening, responding with empathy, and ensuring every individual feels valued and respected from boarding to disembarkation.
• Serve as an entry point to a vast array of career opportunities within American Airlines, including advancement into leadership or corporate roles.

Key Responsibilities

The Flight Attendant Trainee will undergo a comprehensive, unpaid six-week training program designed to certify them as safety professionals, service experts, and brand ambassadors. Upon certification, responsibilities include:

• Ensuring the safety and comfort of all customers by strictly adhering to Federal Aviation Administration (FAA) regulations and company procedures.
• Demonstrating leadership and composure in managing various emergency and non-emergency situations effectively.
• Maintaining high standards of dependability and professionalism to facilitate on-time departures and seamless airline operations.
• Exhibiting adaptability and resilience in handling extended hours and irregular schedules within a dynamic operational environment.
• Complying with all company policies, procedures, and performance standards, including uniform and appearance guidelines.
• Operating with a high degree of autonomy and collaboration as a dependable member of the flight crew.
• Delivering exceptional in-flight service, including the provision of meals, beverages, and onboard product sales.
• Professionally managing a diverse range of customer interactions both onboard and on the ground.
• Operating effectively in varied global environments, encompassing different climates and time zones.

Qualifications for Success

Minimum Qualifications

• Must be at least 20 years of age.
• High school diploma or GED equivalent is required.
• A minimum of two years of customer service experience in sectors such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must be conducive to safe aircraft operation, including the ability to:
  • Sit in a jump seat and securely fasten the harness without modifications or extenders.
  • Move freely throughout the cabin aisle and operate emergency exits.
• Possession of a valid U.S. or foreign passport with all applicable visas, valid through at least December 31, 2026. Candidates with foreign passports must also possess all necessary documentation for legal work and travel within the U.S. and internationally.
• Must have the legal right to work in the United States and be able to travel unrestricted to all destinations served by American Airlines.
• Willingness to relocate based on the operational needs of the company.
• Potential base locations include Boston (BOS), Charlotte (CLT), Washington D.C. (DCA), Dallas/Fort Worth (DFW), New York (LGA), Los Angeles (LAX), Miami (MIA), Chicago (ORD), Philadelphia (PHL), or Phoenix (PHX).
• Availability to work nights, weekends, holidays, and extended hours as required.
• Ability to report for on-call (reserve) duty at the assigned base; reserve duty may extend for an indeterminate period.
• Ability to professionally represent the American Airlines brand while in uniform, adhering to the following appearance standards:
  • No visible tattoos.
  • A maximum of one earring per ear.
  • No facial piercings.

Preferred Qualifications

• Resiliency: Ability to remain composed and adaptable when facing unexpected challenges, such as medical emergencies or schedule changes, ensuring passenger safety and support.
• Pressure Management: Thrives in high-stress situations, maintaining calmness, clear thinking, and decisive action to ensure order and passenger comfort.
• Dependability: Consistently demonstrates punctuality and professionalism in performing duties, ensuring reliability for the team and passengers.
• Customer Service Excellence: Exhibits warmth, empathy, and attentiveness in all interactions, creating positive and memorable passenger experiences.
• Integrity: Adheres to strong ethical principles and honesty in all decisions, upholding the trust placed in the role.

What You Will Receive

American Airlines offers a comprehensive benefits package, including:

• Travel Perks: Extensive travel privileges for employees, family, and friends to 365 destinations across a global network of over 6,800 daily flights.
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, along with virtual doctor visits and flexible spending accounts.
• 401(k) Program: Available upon hire, with potential employer contributions and matches based on the workgroup.
• Wellness Programs: Resources and support designed to promote personal well-being and development.
• Additional Benefits: Includes an Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

Embrace Diversity and Inclusion

American Airlines fosters a dynamic and inclusive work environment where diversity is a core foundation. Through over 20 Employee Business Resource Groups, the airline connects team members with customers, suppliers, communities, and shareholders, empowering individuals to reach their full potential and ensuring the needs of a diverse world are met.

Join American Airlines and experience immense pride and satisfaction in contributing to the operations of the world's largest airline, upholding our promise to care for people on life's journey. Feel free to be yourself at American.