American Airlines | Flight Attendant

Flight Attendant Opportunity with American Airlines

About the Role

American Airlines seeks dedicated professionals to join its esteemed team as Flight Attendants. This role is central to upholding the airline's commitment to safety, care, and exceptional customer experiences on every journey. Team members play a vital role in the airline's success, contributing to memorable experiences for passengers. This position offers significant opportunities for professional growth, leadership development, and global travel.

Why This Role is Exceptional

• Assumes a critical role in ensuring the safety, comfort, and well-being of all passengers, fostering the development of lifelong leadership, confidence, and adaptability.
• Represents the American Airlines brand with utmost professionalism and pride as a valued member of a purpose-driven team committed to making a positive impact on every flight.
• Cultivates welcoming and memorable experiences for every passenger by anticipating needs, actively listening, responding with empathy, and ensuring each individual feels valued and respected from boarding to disembarkation.
• Serves as an initial stepping stone to a diverse array of career paths within American Airlines, including advanced roles in leadership and corporate functions.

Key Responsibilities

As a Flight Attendant Trainee, candidates will participate in a comprehensive, unpaid 6-week training program designed to certify them as safety professionals, service experts, and brand ambassadors. Upon certification, responsibilities include:

• Ensuring the safety and comfort of all customers, adhering strictly to Federal Aviation Administration (FAA) regulations and company procedures.
• Responding with leadership and composure to a wide range of emergency and non-emergency situations.
• Maintaining high standards of dependability and professionalism to ensure punctual departures and seamless flight operations.
• Demonstrating adaptability and resilience in managing demanding schedules, including long hours and irregular timings, while remaining composed in a dynamic environment.
• Adhering to all company policies, procedures, and performance standards, including uniform and appearance guidelines.
• Working independently while functioning as a collaborative and dependable member of the flight crew.
• Delivering exceptional in-flight service, which may include serving meals and beverages and selling onboard products.
• Managing diverse customer interactions, both onboard and during ground operations, with professionalism and care.
• Operating effectively in various global environments, adapting to different climates and time zones.

Qualifications for Success

Minimum Qualifications

• Must be a minimum of 20 years of age.
• Possession of a high school diploma or GED equivalent is required.
• A minimum of two years of customer service experience in sectors such as retail, hospitality, food service, education, aviation, or social services.
• Height and weight must be conducive to safe aircraft operations, including the ability to:
  • Sit in a jump seat and securely fasten the harness without modifications or extenders.
  • Maneuver throughout the aircraft cabin aisle and operate emergency exits.
• Must hold a valid U.S. or foreign passport with all necessary visas, valid through at least December 31, 2026. Candidates with foreign passports must possess all required documentation for legal work and travel within the U.S. and internationally.
• Must have legal authorization to work in the United States and be able to travel without restriction to and from all states and countries served by American Airlines.
• Willingness to relocate based on the operational needs of the company.
• Potential base locations include BOS, CLT, DCA, DFW, LGA, LAX, MIA, ORD, PHL, or PHX.
• Availability to work nights, weekends, holidays, and extended hours as required.
• Readiness to report for on-call (reserve) duty at the assigned base, with reserve duty potentially continuing for an indeterminate period.
• Ability to professionally represent the American Airlines brand while in uniform. This includes:
  • No visible tattoos.
  • No more than one earring per ear.
  • No facial piercings.

Preferred Qualifications

• Resiliency: Maintains composure and adaptability during unexpected challenges, ensuring passenger safety and support.
• Manages Pressure: Thrives in high-stress situations, remaining calm, thinking clearly, and acting decisively.
• Dependability: Consistently demonstrates punctuality and professionalism in performing duties.
• Customer Service Excellence: Exhibits warmth, empathy, and attentiveness to create memorable passenger experiences.
• Integrity: Consistently guided by strong ethics and honesty in all decision-making.

Skills and Abilities

• Proficiency in reading, writing, making announcements, giving emergency commands, and fluent communication in English.
• Strong safety awareness and the ability to execute all safety-related procedures.
• A pronounced service orientation with a commitment to customer satisfaction.
• Demonstrated positive attitude, self-motivation, and a drive for success.
• Adept at problem-solving and adapting to dynamic environments.

What You Will Receive

American Airlines offers a comprehensive benefits package, including:

• Travel Perks: Extensive travel privileges for employees, their families, and friends to over 365 destinations globally.
• Health Benefits: Access to health, dental, prescription, and vision benefits on day one, along with virtual doctor visits and flexible spending accounts.
• 401(k) Program: Available upon hire with potential employer contributions and matches, subject to workgroup specifics.
• Wellness Programs: Resources and support designed to promote employee well-being.
• Additional Benefits: Includes an Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

Embrace Your Authentic Self

American Airlines fosters an inclusive and diverse workforce, valuing the unique contributions of every team member. The company's Employee Business Resource Groups are dedicated to connecting team members with customers, suppliers, communities, and shareholders, thereby supporting individual potential and creating an inclusive environment that serves a diverse world.

Join a team where you can experience immense pride and satisfaction by contributing to the seamless operation of the world's largest airline, embodying American Airlines' commitment to caring for people on life's journey. Be yourself at American.