Alaska Airlines | Flight Attendant

Role Summary

Alaska Airlines is seeking a Supervisor Inflight to oversee employee engagement and daily operations for both Alaska Airlines and Hawaiian Airlines in Seattle, WA. This role supports Flight Attendants (FAs) by ensuring adherence to the Service Framework, providing necessary resources, and resolving operational issues such as mitigating delays to meet performance objectives in safety, reliability, and customer satisfaction. The Supervisor Inflight will also maintain consistent application of company and contractual policies for FAs across all domiciles.

About the Role

The Supervisor Inflight plays a crucial role in ensuring the smooth and efficient operation of inflight services. Key responsibilities include directing Flight Attendants to meet safety and operational standards, providing superior customer service, and upholding professional conduct. The position requires supervising the implementation of policies and procedures, ensuring FAs are up-to-date on training and company updates. This role drives engagement initiatives, coaches and mentors FAs, and sustains appreciation programs. The Supervisor Inflight will investigate and report on irregular flight activity, propose solutions for delay avoidance, and foster a culture of accountability and positive team influence. The role involves engaging with FAs at inbound and outbound flights, taking initiative to address problems and drive improvements, and collaborating with other departments and the FAA as needed.

Requirements

• 3 years of customer service experience.
• Bachelor’s degree, or an additional two years of training/experience in lieu of a degree.
• Ability to clear pre-employment DOT testing and background check.
• Ability to complete Alaska Airlines’ initial training/IOE and remain qualified through recurrent training.
• Able to reach 80 vertical inches while wearing shoes and/or standing on toes.
• Able to swim 90 feet assisted with a life vest.
• Must be able to lift up to 35lbs.
• Must be able to meet company grooming, uniform, and appearance standards.
• Able to demonstrate the physical ability to perform the duties of a flight attendant.
• Possess or obtain a current passport with unlimited access in and out of the United States.
• Must be able to fly unrestricted in and out of all countries where Alaska Airlines and Hawaiian Airlines operate.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, and schedule forms.
• Proven ability to problem-solve and deal with ambiguity, offering effective solutions.
• Proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner.
• Ability to work independently and as a team player, contributing to continuous improvement.
• Able to demonstrate the physical ability to be on your feet for long periods.
• Ability and willingness to fly as a crew member as needed, including during irregular operations and inclement weather.
• Ability and willingness to accept shift work, including weekends, holidays, after hours, and on-call duties.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred Qualifications

• 3 years of Inflight experience.
• Experience preparing verbal and written investigative reports.
• Knowledge of the aviation industry.