Alaska Airlines | Flight Attendant

Role Summary

The Supervisor Inflight oversees employee engagement and daily operations for Alaska Airlines and Hawaiian Airlines. This position supports the Flight Attendant (FA) group by ensuring the Service Framework is performed and executed, and by providing FAs with the necessary resources and information for success. The Supervisor assists in daily operations by managing inbound and outbound flights, problem-solving, mitigating delays, and meeting or exceeding performance objectives related to safety, reliability, and customer satisfaction. As a people leader, the Supervisor will maintain consistent application of company and contractual policies concerning FAs across all domiciles.

Key Duties

• Supervise and direct the work of all Flight Attendants based in and traveling through the hub to ensure safe and efficient operations, meeting regulatory compliance, customer service, performance, and reliability objectives.
• Demonstrate commitment to Alaska and Hawaiian Airlines' flight attendants by providing superior customer service, upholding professional standards, and performing job duties as defined by company policy and the Flight Attendant Manual (FAM). This includes ensuring frontline employees are supported and recognized by meeting time-sensitive team member expectations.
• Supervise the execution of and ongoing adherence to new or existing policies and procedures by ensuring Flight Attendants are up-to-date on required training, bulletins, company updates, and tools.
• Drive engagement initiatives to cultivate a culture based on the Care Framework.
• Coach and mentor Flight Attendants through effective and ongoing feedback.
• Sustain Flight Attendant appreciation and recognition initiatives.
• Develop people through effective performance management and ongoing feedback, focusing on coaching in the moment and in areas such as attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
• Investigate and report delays and irregular flight activity, proposing solutions to prevent future occurrences.
• Foster a culture of accountability through the "see it, own it, change it" principle.
• Influence team culture through positive actions, presence, and reinforcement of desired behaviors.
• Engage with Flight Attendants during outbound and inbound flights.
• Take initiative to address problems and implement improvements.
• Lead and participate in additional project work.
• Liaise with other departments or the Federal Aviation Administration (FAA) to provide specific flight attendant information as requested.
• Perform other duties as assigned.

Job-Specific Experience, Education & Skills

Required

• 3 years of customer service experience.
• Bachelor’s degree, or an additional two years of training/experience in lieu of a degree.
• Must successfully clear pre-employment DOT testing and background check processes.
• Ability to complete Alaska Airlines’ initial training/IOE, hold an FAA flight attendant certificate, and remain qualified through recurrent training.
• Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
• Able to swim 90 feet with assistance from a life vest.
• Must be able to lift up to 35 lbs.
• Must be able to meet the company's grooming, uniform, and appearance standards.
• Demonstrated physical ability to perform the duties of a flight attendant.
• Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports will also require appropriate travel documentation.
• Must be able to fly unrestricted in and out of all countries within which Alaska Airlines and Hawaiian Airlines operate.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, and schedule forms.
• Proven ability to problem-solve and manage ambiguity, offering effective solutions in real-time.
• Proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner.
• Ability to work independently and as a team player, contributing to continuous improvement in operations.
• Demonstrated physical ability to be on your feet for extended periods.
• Ability and willingness to fly as a crew member as needed, including during irregular operations and inclement weather conditions.
• Ability and willingness to accept shift work, including weekends, holidays, after hours, and on-call duties.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• 3 years of Inflight experience.
• Experience preparing verbal and written investigative reports.
• Knowledge of the aviation industry.
• A Bachelor of Arts or a Bachelor of Science degree.

Job-Specific Leadership Expectations

Embody company values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$70,400 -- $105,600 / year

Total Rewards

Alaska Airlines, Hawaiian Airlines, and Horizon Air offer a comprehensive total rewards package which may include:

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar will be required to obtain and maintain a SIDA badge provided by the airport authority. Failure to qualify for or maintain a SIDA badge will result in termination.

Regulatory Information

Alaska Airlines, Hawaiian Airlines, and Horizon Air are committed to equal employment opportunity and to complying with all applicable federal, state, and local laws governing nondiscrimination. Discrimination and harassment based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories are prohibited. Applicants are advised that post-offer and/or pre-employment drug testing will be conducted. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.