Cabin Crew Member
This recruitment drive is specifically for candidates available for assessments in Georgia.
The Cabin Crew Member acts as an ambassador for Air Arabia, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. The individual provides exceptional customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. He/she must be ready and fit to operate, ensuring productivity aligns with established measures and the company's policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, and security checks.
- Instructs passengers on safety procedures, prioritizing their safety and comfort.
- Identifies safety and security risks, collaborating with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities, entering required data into the aircraft log book according to Air Arabia and GCAA/CAA procedures.
- Provides consistently excellent customer service by addressing individual pre-bookings, requests, and needs.
- Identifies and supports passengers experiencing stress or difficulties, following policies and procedures outlined in the Operations Manual and relevant instructions.
- Maximizes on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received for sales and donations.
- Conducts pre-flight checks to ensure adequate supplies, emergency equipment, catering equipment, and other specified items. Reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefings and assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies.
- Reports on passenger conduct to the Cabin Supervisor; performs the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops, ensuring current licensure.
- Contributes to team success by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements:
- Age: Between 20 and 33 years.
- Minimum Height: 160 cm (Female), 168 cm (Male).
- Weight: Proportional to age and height.
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically/Physically fit to perform Cabin Crew duties.
- Ability to swim with the aid of a flotation device.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an advantage.
- Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is a plus.
- Active cabin crew license is an advantage.
- Capable of working in shifts and for extended working hours.
- Highly flexible and adaptable to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.