Flight Attendant
Job Purpose:
As an ambassador of the airline, the Flight Attendant strives to achieve customer loyalty and promote a positive corporate image. This is accomplished by providing excellent customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. Maintaining a high level of professionalism and adhering to company policies and procedures are essential to this role.
Key Result Responsibilities:
Conduct:
- Arrives promptly for all assigned flights, maintaining a professional appearance and ensuring personal fitness and compliance with all regulatory requirements.
- Attends pre-flight briefings to acknowledge flight details, role distribution, safety protocols, boarding procedures, and other relevant information.
Safety Measures:
- Provides clear and concise instructions to passengers on all safety procedures, prioritizing passenger safety and comfort throughout the flight.
- Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement remedial action in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.
Customer Service:
- Warmly welcomes passengers and assists with boarding formalities, meticulously recording necessary data in the aircraft logbook according to Airline and Civil Aviation Authority procedures.
- Delivers consistently excellent customer service by attentively addressing individual pre-bookings, requests, and needs.
- Empathetically identifies and assists passengers experiencing stress or difficulties, adhering to the policies and procedures outlined in the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and the success of the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures accurate and secure handling of cash and credit card payments received for individual sales and donations.
Crosschecking and Reports:
- Conducts thorough pre-flight checks to verify sufficient supplies, including emergency equipment, catering equipment, and other specified items, promptly reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations, confirming adequate re-catering and duty-free products are available before departure.
- Oversees an orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefing and assessment reports according to established policies and procedures, including objective evaluations of the Cabin Supervisor, reports of any in-flight problems or discrepancies, and the secure closure and sealing of duty-free containers.
- Reports to the Cabin Supervisor regarding passenger conduct and assumes the duties of "Cabin Supervisor" when designated by the Captain.
- Maintains up-to-date professional and safety knowledge by attending recurrent training sessions, emergency procedures training, educational workshops, and maintaining a current license.
- Contributes to team success by achieving allocated sales targets, objectives, and consistently delivering high-quality service.
Qualifications:
- Academic: A Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is advantageous.
- Training: Training in First Aid, Safety and Emergency Procedures is highly desirable.
- Languages: Fluent in English. Fluency in other languages is an asset, based on Airline requirements.
- Skills & Abilities:
- Fit to fly with good general health, free from serious medical conditions or chronic diseases.
- Presentable, friendly, with a cheerful and positive attitude, even under pressure.
- Customer service oriented, with the ability to understand and respond to passenger needs and requests.
- Capable of handling difficult situations and challenging passengers while maintaining a professional demeanor and protecting the corporate image.
- Focused, observant, and able to identify irregularities, handling threats and emergencies effectively and calmly.
- Proactive, self-motivated, resourceful, and a strong team player.
- Excellent verbal and written communication skills.
- Exceptional time management and problem-solving skills.
- Proficient in Microsoft Office.
Work Experience:
- Fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in a customer service role within the Airlines/Aviation/Hospitality industries is an asset.
- An active cabin crew license is advantageous.
- Flexibility to work in a shift pattern and for extended hours is essential.
- Adaptability to frequent changes and the ability to thrive in a fast-paced environment.
- Demonstrated ability to successfully uphold policies, procedures, and achieve set Key Performance Indicators (KPIs).