Flight Attendant
Overview
This role embodies the airline's commitment to exceptional customer experience and unwavering safety. As an ambassador of the company, the Flight Attendant strives to cultivate passenger loyalty by fostering a positive and memorable journey throughout the entire flight cycle. This individual prioritizes safety, comfort, and customer satisfaction while adhering to the highest standards of professionalism and efficiency.
Key Responsibilities
Safety and Security:
- Ensures personal readiness and compliance with all safety regulations prior to each flight, including timely attendance, proper grooming, and fitness standards.
- Attends pre-flight briefings to remain informed of flight details, security protocols, and assigned duties.
- Delivers clear and concise safety instructions to passengers, ensuring their understanding and cooperation.
- Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement appropriate solutions in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly reports any irregularities, malfunctions, or safety concerns to the Cabin Supervisor, Flight Crew, and Captain as required.
Customer Service Excellence:
- Extends a warm welcome to passengers, assisting with boarding procedures and diligently recording necessary information in the aircraft logbook as per airline and Civil Aviation Authority regulations.
- Provides attentive and personalized service throughout the flight, catering to individual pre-bookings, requests, and needs.
- Exhibits empathy and understanding when assisting passengers experiencing stress or difficulties, adhering to established policies and procedures outlined in the Operations Manual.
- Actively promotes on-board meals, products, and the "Charity Cloud" program, contributing to revenue generation and charitable initiatives while achieving individual and team targets.
- Ensures accurate and secure handling of cash and credit card transactions for all sales and donations.
Operational Efficiency:
- Conducts thorough pre-flight checks to confirm adequate supplies, emergency equipment, catering provisions, and other specified equipment, promptly reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Collaborates with the team to ensure meticulous cabin cleaning during transit stops and the timely replenishment of catering and duty-free products.
- Oversees the orderly handover and takeover of the cabin to and from catering, cleaning, and maintenance staff.
- Completes post-flight assessments and reports following established procedures, including objective evaluations of the Cabin Supervisor, documentation of any in-flight issues, and secure closure of duty-free containers.
- Provides detailed accounts of passenger conduct to the Cabin Supervisor and assumes the responsibilities of Cabin Supervisor when designated by the Captain.
Professional Development:
- Maintains current knowledge of safety regulations, emergency procedures, and professional standards by participating in recurrent training sessions, workshops, and maintaining a valid license.
- Actively contributes to a positive and collaborative team environment, supporting colleagues in achieving shared goals and targets.
Qualifications
- A minimum of a Diploma or Higher Secondary Certificate is required; a Diploma in Travel/Tourism is highly advantageous.
- Training in First Aid, Safety, and Emergency Procedures is considered a strong asset.
- Excellent physical health, meeting all "Fit to Fly" requirements, with no history of serious medical conditions or chronic illnesses.
- A positive and approachable demeanor, exhibiting a cheerful and professional attitude even under pressure.
- Exceptional customer service skills, demonstrating a genuine understanding of and ability to meet passenger needs.
- Strong conflict resolution skills, capable of diffusing tense situations and managing demanding passengers while upholding a professional image.
- A proactive and detail-oriented approach, capable of identifying irregularities and responding effectively to emergencies and security threats.
- Excellent communication skills, both written and verbal.
- Strong time management and problem-solving abilities.
- Proficiency in Microsoft Office Suite.
- Fluency in English is mandatory; proficiency in other languages is highly desirable based on airline requirements.
Work Experience
- While previous experience is beneficial, fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in a customer service role within the airline, aviation, or hospitality industries is highly valued.
- An active cabin crew license is considered an asset.
- Flexibility to work in shifts and for extended hours is essential.
- Adaptability to frequent changes and demanding schedules is crucial.
- A proven ability to thrive in a fast-paced environment, consistently meeting and exceeding performance expectations.