Cabin Crew Job Description
This individual serves as an ambassador for the airline, dedicated to fostering customer loyalty and promoting a positive corporate image by consistently enhancing the passenger experience. They provide exceptional customer service, ensuring passenger safety and comfort throughout the entire flight cycle. The ideal candidate will be prepared and fit for duty, maintaining productivity in accordance with established metrics and company protocols.
Key Responsibilities:
- Ensures punctuality, proper grooming, fitness, and legal compliance for assigned flights. Attends pre-flight briefings to acknowledge flight details, role assignments, targets, and security protocols.
- Instructs passengers on safety procedures, prioritizing their well-being and comfort at all times.
- Identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective measures according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain.
- Welcomes passengers and assists with boarding procedures, entering necessary data into the aircraft logbook as per Airline and Civil Aviation Authority guidelines.
- Provides excellent customer service by attending to individual passenger pre-bookings, requests, and needs.
- Identifies and supports passengers experiencing stress or difficulties, adhering to relevant policies and procedures outlined in the Operations Manual.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, thereby achieving individual and team goals.
- Ensures secure handling of cash and credit card payments received from sales and donations managed by them.
- Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering, and other essential items; reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in maintaining aircraft cabin cleanliness at transit stations and ensures adequate re-catering and duty-free product provisions prior to flight.
- Ensures proper handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefing and assessment reports as per company policies, providing objective evaluation of the Cabin Supervisor, reporting any flight issues or discrepancies, and ensuring secure sealing of duty-free containers.
- Reports on passenger conduct and assumes the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge by actively participating in recurrent training, emergency procedure training, and educational workshops, and by ensuring a current license.
- Contributes to team success by achieving related objectives and allocated sales targets.
Qualifications:
- Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is preferred.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Presentable, friendly, and maintains a positive attitude, even under pressure.
- Customer service oriented with the ability to understand and address customer needs and requests.
- Capable of managing challenging situations and difficult customers while maintaining a positive corporate image.
- Focused with the ability to identify irregularities and manage threats and emergencies efficiently.
- Proactive, self-motivated, and demonstrates initiative and effective teamwork skills.
- Excellent verbal and written communication skills.
- Strong time management and problem-solving abilities.
- Proficient in Microsoft Office.
- Fluent in English. Proficiency in other languages may be an advantage depending on airline needs.
Work Experience:
- Fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in a customer service role within the Airlines/Aviation/Hospitality industry is considered beneficial.
- Possession of an active cabin crew license is an advantage.
- Ability to work in shifts and for extended hours.
- High flexibility and adaptability to frequent changes and demanding schedules.
- Demonstrated ability to contribute to and successfully meet established policies, procedures, and KPIs.