Cabin Crew Opportunity
Join a dynamic aviation team dedicated to providing exceptional passenger experiences while upholding the highest standards of safety and security. As an ambassador for the airline, the Cabin Crew Member is responsible for ensuring the safety, comfort, and well-being of all passengers throughout the flight journey. This role requires a proactive, customer-focused individual committed to promoting a positive corporate image and fostering customer loyalty.
Role Purpose
The primary purpose of the Cabin Crew Member is to act as the airline's representative, delivering outstanding customer service and ensuring passenger safety from pre-flight preparations through to arrival. The role involves creating a welcoming environment, addressing passenger needs, managing on-board operations, and contributing to the airline's operational efficiency and revenue objectives while strictly adhering to company policies and aviation regulations.
Key Responsibilities
The responsibilities of the Cabin Crew Member include, but are not limited to:
- Maintaining personal readiness, ensuring timely attendance, impeccable grooming, physical fitness, and legal compliance for all assigned flights.
- Actively participating in pre-flight briefings to understand flight details, responsibilities, security checks, and boarding procedures.
- Providing clear and comprehensive safety instructions to passengers and ensuring compliance throughout the flight.
- Identifying potential safety and security risks, collaborating with the Cabin Supervisor to implement appropriate remedial actions in accordance with Standard Operating Procedures (SOPs).
- Administering first aid to passengers as needed and reporting any medical emergencies or concerns.
- Promptly informing the Cabin Supervisor, Flight Crew, and Captain of any operational irregularities or equipment malfunctions.
- Greeting passengers warmly, assisting with boarding processes, and accurately recording necessary data in the aircraft logbook in line with airline and regulatory procedures.
- Delivering consistent and exceptional customer service, attending to passenger requests and pre-bookings with professionalism.
- Identifying and providing support to passengers who may be experiencing distress or difficulties, following established procedures.
- Contributing to on-board revenue generation and charitable initiatives by effectively promoting and selling products, meals, and services to achieve individual and team targets.
- Ensuring the secure and accurate handling of all cash and credit card transactions from on-board sales and donations.
- Conducting thorough pre-flight checks of cabin supplies, emergency equipment, catering provisions, and other specified items, reporting any deficiencies.
- Assisting in overseeing cabin cleanliness and ensuring adequate re-catering and duty-free stock is available during transit stops.
- Managing orderly handovers and takeovers of the cabin with ground staff (catering, cleaning, maintenance).
- Participating in post-flight briefings and completing assessment reports, including evaluating the Cabin Supervisor, documenting flight issues, and sealing duty-free containers.
- Reporting on passenger conduct to the Cabin Supervisor and being prepared to assume the duties of Cabin Supervisor when designated by the Captain.
- Maintaining professional competency and safety knowledge through participation in recurrent training, emergency procedures training, and ensuring the validity of the cabin crew license.
- Working collaboratively with the team to achieve collective goals and individual sales targets, contributing positively to the overall team effort.
Qualifications and Skills
- A Diploma or Higher Secondary Certificate is required; a Diploma in Travel/Tourism is advantageous.
- Training certifications in First Aid, Safety, and Emergency Procedures are a valuable asset.
- Must be medically fit to fly, demonstrating good general health with no serious medical conditions or chronic diseases.
- Possesses a presentable appearance, friendly demeanor, and maintains a cheerful, positive attitude, even under pressure.
- Strong customer service orientation with the ability to understand and effectively respond to passenger needs and requests.
- Capable of handling challenging situations and managing difficult passengers professionally without compromising the airline's image.
- Highly focused, capable of identifying irregularities, and handling threats or emergencies efficiently with a commitment to achieving successful outcomes.
- Proactive, self-motivated, takes initiative, and demonstrates positive teamwork capabilities.
- Excellent verbal and written communication skills.
- Proven ability in time management and problem-solving.
- Proficiency in Microsoft Office applications.
- Fluent in English. Proficiency in other languages is beneficial depending on operational requirements.
Work Experience
- Applications from fresh graduates are welcomed.
- Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality industries is considered an advantage.
- Possession of an active cabin crew license is advantageous.
- Must be capable of working varying shift patterns and potentially extended hours.
- Demonstrates high flexibility and adaptability to frequent schedule changes and busy operational demands.
- Proven ability to perform duties effectively and contribute to achieving Key Performance Indicators (KPIs) while adhering to company policies and procedures.