Cabin Crew Job Description
The Cabin Crew member serves as a key ambassador for the airline, dedicated to fostering customer loyalty and upholding a positive brand image by consistently enhancing the passenger experience. This individual provides exceptional customer service, ensuring the safety and comfort of all passengers throughout the entire flight. The Cabin Crew member must maintain readiness for flight operations and uphold company policies and procedures to achieve set productivity measures.
Key Responsibilities:
- Conduct: Maintains timely attendance, appropriate grooming, fitness, and legal compliance for assigned flights. Attends briefings to understand flight details, roles, targets, security protocols, and boarding procedures.
- Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort at all times. Identifies and reports safety and security risks to the Cabin Supervisor to facilitate appropriate action. Administers first aid when necessary. Promptly reports irregularities and malfunctions to the Cabin Supervisor, Flight Crew, and Captain.
- Customer Service: Welcomes passengers and assists with boarding procedures, entering necessary data into the aircraft logbook in accordance with regulations. Provides exceptional customer service by attending to pre-bookings, individual requests, and passenger needs. Identifies and assists passengers experiencing stress or difficulties, adhering to established protocols. Actively contributes to maximizing on-board revenue and charity programs by promoting products and services, achieving individual and team targets. Ensures secure handling of cash and credit card transactions from sales and donations.
- Crosschecking and Reports: Performs pre-flight checks of supplies, emergency equipment, catering, and other necessary items; reports deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided. Manages the orderly handover and takeover of the cabin with catering, cleaning, and maintenance staff. Conducts post-flight briefings and assessments, providing objective evaluations, reports of discrepancies, and ensuring secure closing of duty-free containers. Reports on passenger conduct to the Cabin Supervisor; acts as Cabin Supervisor when designated by the Captain. Maintains current professional and safety knowledge through recurrent training, emergency procedures, workshops, and license maintenance. Contributes to team efforts by accomplishing related results and meeting sales targets.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is desirable.
- Must be fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a positive attitude even under stress.
- Customer service oriented, with the ability to understand and attend to passenger needs and requests.
- Capable of handling difficult situations and challenging customers while maintaining a professional image.
- Focused, with the ability to identify irregularities and manage threats and emergencies effectively.
- Proactive, self-motivated, demonstrating initiative and effective teamwork.
- Exceptional verbal and written communication skills.
- Excellent time management and problem-solving abilities.
- Proficient in Microsoft Office.
- Fluent in English; proficiency in other languages is a plus.
Work Experience:
- Fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in customer service roles in aviation, airlines, or hospitality is beneficial.
- An active cabin crew license is advantageous.
- Must be capable of working in shifts and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Must be able to contribute to and deliver on policies, procedures, and set KPIs.