Aviation Cabin Crew Position
This role serves as a brand ambassador for the airline, prioritizing customer loyalty and maintaining a positive corporate image throughout the passenger experience. The successful candidate will deliver exceptional customer service while ensuring passenger safety and comfort during all flight phases. Productivity will be aligned with established metrics and company policies.
Key Responsibilities:
Conduct and Safety:
- Ensures punctual attendance, adheres to grooming standards, maintains fitness, and complies with all legal requirements for assigned flights. Participates in pre-flight briefings to confirm flight details, roles, targets, security protocols, and boarding procedures.
- Provides comprehensive safety instructions to passengers, guaranteeing their safety and comfort.
- Proactively identifies safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and/or Captain, as appropriate.
Customer Service and Revenue Generation:
- Provides a warm welcome to passengers, assists with boarding procedures, and accurately records data in the aircraft logbook, adhering to airline and Civil Aviation Authority regulations.
- Consistently delivers exceptional customer service, addressing individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties, following established policies and procedures outlined in the Operations Manual and other relevant documentation.
- Contributes to maximizing onboard revenue and the "Charity Cloud" program by effectively promoting onboard meals, products, and charity services, achieving individual and team targets.
- Ensures the secure and accurate handling of cash and credit card payments for sales and donations.
Operational Duties and Reporting:
- Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering provisions, and other specified equipment, reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in maintaining a clean and well-stocked aircraft cabin at transit stations.
- Ensures efficient and orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance personnel.
- Completes post-flight briefing and assessment reports, providing objective evaluations of the Cabin Supervisor's performance, documenting any flight issues or discrepancies, and securing duty-free containers.
- Reports passenger conduct to the Cabin Supervisor and performs Cabin Supervisor duties when designated by the Captain.
- Maintains professional and safety knowledge through recurrent training, emergency procedure training, educational workshops, and license renewal.
- Contributes to team success by achieving assigned sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate (a diploma in Travel/Tourism is preferred).
- First aid, safety, and emergency procedure training (advantageous).
- Excellent physical and mental health; fit to fly.
- Presentable, friendly demeanor; maintains a positive attitude under pressure.
- Strong customer service skills; ability to anticipate and address passenger needs.
- Effective conflict resolution skills; ability to handle difficult situations professionally.
- Proactive problem-solving skills; ability to identify and address irregularities and emergencies.
- Team player with initiative and a positive attitude.
- Excellent verbal and written communication skills in English (additional languages are advantageous).
- Strong time management and problem-solving skills.
- Proficiency in Microsoft Office Suite.
Experience:
- Fresh graduates are encouraged to apply.
- Prior experience as cabin crew or in a customer service role within the airline, aviation, or hospitality industries is advantageous.
- A current cabin crew license is a plus.
- Ability to work flexible shifts and extended hours.
- Adaptability and flexibility to manage frequent changes and demanding schedules.
- Proven ability to meet performance targets and adhere to policies and procedures.