Cabin Crew Job Description
The Cabin Crew member acts as the airline's ambassador, dedicated to fostering customer loyalty and promoting a positive corporate image through exceptional customer experiences. He/She ensures passenger safety and comfort throughout the flight, while also adhering to company policies and procedures to maintain productivity.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights and attends briefings.
- Instructs passengers on safety procedures and ensures their safety and comfort.
- Identifies and reports safety and security risks, partnering with the Cabin Supervisor to implement corrective actions.
- Provides first aid to passengers when necessary.
- Informs the Cabin Supervisor, Flight Crew, and Captain of irregularities and malfunctions promptly.
- Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft logbook.
- Provides excellent customer service, attending to individual passenger pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties, following established policies and procedures.
- Promotes on-board meals, products, and charity services to maximize revenue and achieve individual and team targets.
- Handles cash and credit card payments securely.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment, reporting any deficiencies.
- Assists in maintaining a clean aircraft cabin at transit stations and ensures adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and maintenance staff.
- Completes post-flight briefings and assessment reports, providing objective evaluations of the Cabin Supervisor, and reporting any discrepancies.
- Reports on passenger conduct and assumes the duties of the Cabin Supervisor when designated by the Captain.
- Maintains professional and safety knowledge through recurrent training, emergency procedure training, and educational workshops.
- Contributes to team efforts by accomplishing related results and achieving allocated sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate. A diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is an advantage.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude.
- Customer service oriented with the ability to understand and attend to customer needs and requests.
- Capable of handling difficult situations and angry customers while maintaining a professional demeanor.
- Focused and capable of identifying irregularities and handling threats and emergencies effectively.
- Proactive, self-motivated, and demonstrates positive teamwork competency.
- Excellent verbal and written communication skills.
- Excellent time management and problem-solving skills.
- Proficient in Microsoft Office.
- Fluent in English. Proficiency in other languages is an advantage.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an advantage.
- Possession of an active cabin crew license is an advantage.
- Must be capable of working in shifts and for extended hours.
- Must demonstrate flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.