Flight Attendant
The Flight Attendant serves as an ambassador for the airline, dedicated to fostering customer loyalty and upholding a positive corporate image through exceptional customer experience. He/She ensures passenger safety and comfort throughout the entire flight cycle, while maintaining peak readiness and fitness to perform duties in accordance with established policies and procedures.
Key Responsibilities:
- Ensures punctual attendance, impeccable grooming, fitness, and legal compliance for assigned flights. Attends briefings to understand flight details, role assignments, targets, security protocols, and boarding procedures.
- Instructs passengers on safety procedures to guarantee their safety and comfort at all times.
- Identifies and reports safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Greets passengers and assists with boarding procedures, entering necessary data into the aircraft logbook according to airline and Civil Aviation Authority guidelines.
- Provides exceptional customer service by addressing individual passenger requests and needs.
- Identifies and assists passengers experiencing stress or difficulties, following relevant policies and procedures outlined in the Operations Manual.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received for sales and donations.
- Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering, and other specified equipment; reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in maintaining a thoroughly cleaned aircraft cabin at transit stations and ensures adequate re-catering and duty-free products are available before flight.
- Ensures an organized and complete handover/takeover of the cabin to/from catering, cleaning, and maintenance staff.
- Completes post-flight briefings and assessment reports as per established policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies, including the closing and sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor; assumes the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains current professional and safety knowledge and competitiveness through recurrent trainings, emergency procedure drills, and educational workshops, ensuring a current license.
- Contributes to team success by accomplishing related tasks and achieving assigned sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate is required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Must be fit to fly with good general health, free from serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude, even under stress.
- Must be customer service oriented, capable of understanding and addressing customer needs and requests.
- Must be capable of managing difficult situations and challenging customers while maintaining the corporate image.
- Must be focused, capable of identifying irregularities, and handling threats and emergencies efficiently and with a commitment to successful outcomes.
- Must be proactive, self-motivated, and demonstrate initiative and positive teamwork skills.
- Excellent verbal and written communication skills are essential.
- Excellent time management and problem-solving skills are required.
- Proficiency in Microsoft Office is necessary.
- Fluency in English is mandatory. Additional languages are an advantage, depending on airline requirements.
Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in customer service roles within the Airlines/Aviation or Hospitality industries is considered an asset.
- An active cabin crew license is advantageous.
- Must be capable of working in shift patterns and for extended hours.
- Must exhibit high flexibility and adaptability to frequent changes and busy schedules.
- Must demonstrate the ability to contribute to and successfully deliver against policies, procedures, and set KPIs.