Southwest Airlines | Instructor

Southwest Airlines is seeking an Inflight Learning Instructor to deliver training programs for Flight Attendants at their Dallas, Texas facility. This full-time, regular position within the SWA University department is responsible for equipping Flight Attendants with the skills and knowledge necessary for safe and exceptional travel experiences.

About the Role

The Inflight Learning Instructor plays a vital role in preparing Flight Attendants for initial, recurrent, requalification, and special event courses. Responsibilities include delivering classroom and hands-on training, evaluating performance, providing coaching, and serving as a subject matter expert on policies and procedures. This role also involves supporting curriculum updates, providing feedback on training materials, and collaborating with operational teams to enhance the safety, readiness, and confidence of Flight Attendants across the network.

Requirements

• High School Diploma or GED
• Intermediate-level experience in classroom instruction, facilitation, or relevant training
• Public speaking skills
• Flight Attendant Certification
• Must meet all regulatory criteria to obtain and maintain a CREW badge designation
• Must be a U.S. citizen or have authorization to work in the United States
• Must be at least 18 years of age
• Ability to perform work duties from a limited space workstation/desk/office area for extended periods
• Ability to communicate and interact with others in English
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy
• Must maintain a well-groomed appearance per Company appearance standards
• Must be able to comply with Company attendance standards
• Ability to travel up to 50% of the time to other locations, with occasional overnight stays required

Qualifications

• Knowledge of administrative and clerical procedures and systems
• Knowledge of principles and methods for curriculum and training design, teaching, and instruction
• Skilled in selecting and using training/instructional methods and procedures
• Knowledge of the airline industry
• Skilled in classroom management
• Knowledge of adult learning principles
• Preferred: Previous Flight Attendant experience with an airline
• Preferred: Adult learning and instructional delivery experience
• Preferred: Flexibility to support multiple training programs and travel as needed
• Preferred: Proficiency with Microsoft Office, iPad/Apple devices, and classroom technology