Aviation Co-op, Pilot Pay Experience Improvement
Position Overview
Delta Air Lines seeks a highly motivated Co-op student with a strong business curiosity and creative problem-solving aptitude to contribute to the enhancement of the Pilot Pay Experience. This co-op opportunity involves close collaboration with teams dedicated to providing efficient, accurate, and user-friendly support to pilots and pay-adjacent stakeholders, all in alignment with Flight Operations' pay strategy. The role offers significant opportunities to directly impact operational excellence through various key responsibilities:
- Identify, visualize, analyze, and optimize complex business processes.
- Support the development of critical Knowledge Management content, including Standard Operating Procedures (SOPs), a comprehensive Glossary of Terminology, and team-specific documentation.
- Apply industrial engineering and Six Sigma principles to refine and improve business processes.
- Provide direct customer service to pilots by responding to inquiries submitted to Crew Resources and disseminating applicable pay updates.
- Identify and create innovative, improved processes to adapt to evolving operational needs.
- Assist in identifying manual processes and developing novel solutions to drive efficiency across all facets of pilot pay administration.
- Support the delivery of new tools, content, and communication initiatives.
- Leverage business process documentation and established knowledge to facilitate training for new hires, recurrent training, and the adoption of new delivery technologies.
- Commit to a structured, 3-semester rotation with the same team, fostering continuity and deep collaborative engagement throughout the co-op experience.
Essential Qualifications for Success
This position is designed to provide valuable educational and professional work experience, preparing students for future career opportunities. Successful candidates must meet the following minimum qualifications:
- Must be currently pursuing a Bachelor's degree.
- Demonstrate strong proficiency with Microsoft Office Suite products.
- Exhibit a high degree of self-sufficiency, capable of completing assignments with minimal supervision.
- Possess meticulous attention to detail and the ability to perform effectively under pressure.
- Display a proactive attitude, eager to accept responsibility and develop value-added projects.
- Show adaptability and flexibility within a fast-paced operational environment.
- Maintain a professional demeanor in interactions with individuals at all organizational levels.
- Commit to completing three alternating work semesters.
- Exhibit robust written and verbal communication skills.
- Demonstrate the ability to handle and safeguard confidential and sensitive information with discretion.
- Consistently prioritize the safety and security of oneself, colleagues, and personal data.
- Embrace diversity in people, ideas, and working styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and authorized to work in the United States.
- Co-op Program Structure: This role requires a commitment to three alternating semesters. Active participation in any academic courses (online or in-person) is not permitted concurrently with the co-op role, which may extend graduation timelines by 1-2 semesters.
- Location & Schedule: Successful candidates must be able to complete three alternating rotations in Atlanta, GA, adhering to the following schedule:
- Summer 2026 – 1st Rotation
- Spring 2027 – 2nd Rotation
- Fall 2027 – 3rd Rotation
Competitive Edge Qualifications
(While not strictly required, the following qualifications will enhance a candidate's application.)
- Experience or coursework in industrial engineering, Six Sigma, business process management, or related fields.
- Prior experience in a customer service or support role.
- Familiarity with aviation industry operations or terminology.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer. Reasonable accommodation is provided in the application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual with a disability and need reasonable accommodation to access job openings or apply, please contact us.