Crew Scheduling Team Member
Overview
This position is part of the Crew Scheduling Team within the Integrated Operations Division. The role involves coordinating the daily operational requirements for Pilots, including managing Crew Schedule shift staffing, scheduling, rescheduling, and reassigning crew members, and ensuring appropriate staffing levels at each base.
Why You'll Love This Job
The Crew Scheduling Team member is responsible for coordinating critical aspects of daily pilot operations. This role is integral to maintaining operational efficiency and compliance with contractual agreements and regulatory limitations.
What You'll Do
- Coordinates the coverage of open sequences for each crew base in accordance with the provisions of the AA/APA contractual labor agreement(s) and FAR 117 Limitations.
- Assists the Manager on Duty with daily operational requirements, ensuring that any open time resulting from operational disruptions (such as weather, irregular operations, charters, ferries, equipment substitutions, etc.) is allocated to a base that can cover the operation in the most expeditious and cost-efficient way possible.
- Supervises, leads, and guides a team of Crew Schedulers.
- Oversees ongoing and annual talent conversations/development, performance management, coaching, counseling, and recruiting efforts.
- Coaches and counsels employees to correct and improve performance.
- Motivates the team for continual improvement in process and internal customer experience.
- Assists the Senior Manager with special assignments as necessary.
- Attends crew system development meetings and provides direction to IT on behalf of the pilot crew scheduling department.
- Participates in the pilot JCBA implementation and automation processes.
- Leads extensive grievance and pay claim research.
- Leads the coordination of the integration of pilot crew scheduling teams.
- Participates in the development and revision of contractual materials and presentations.
- Researches and provides coverage report updates.
Qualifications for Success
Minimum Qualifications - Education & Prior Job Experience
- High School diploma or GED equivalency.
- Three years of job-related experience.
Preferred Qualifications - Education & Prior Job Experience
- Two years of Crew Scheduling experience.
Skills, Licenses & Certifications
- Ability to work effectively in a highly stressful environment on a daily basis.
- Ability to exercise sound judgment in making decisions based on gathered information.
- Ability to be flexible and capable of adapting to constant change.
- Ability to work collaboratively with all levels of management and union groups.
- Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge.
- Ability to prepare clear written and verbal presentations.
- Ability to learn computer applications and apply knowledge effectively.
- Ability to prioritize tasks efficiently.
- Ability to handle multiple tasks concurrently.
- Ability to work well under pressure and meet deadlines.
- Ability to work with minimal supervision.
- Ability to report to work on a regular and timely basis.
- Ability to manually complete duties in the event of computer or system outages.
- Ability to communicate effectively with crew members, Flight Department, Labor Relations, and the APA regarding contractual and FAR Limitations and assignments.
- Ability to understand the 24-hour clock and worldwide time zones for daily communication with crew members.
- Ability to read, understand, and comprehend pilot labor agreements.
- Ability to lead and guide a team of direct reports in their daily duties.
- Ability to work all shifts, including holidays and weekends, in a 24/7/365 operation.
- Ability to work overtime as required, sometimes with little or no advance notice.
- Knowledge of AA/APA contractual labor agreements is preferred.
- Ability to interact effectively with Flight, APA, and Senior Management, as needed.
- Ability to coordinate and delegate work assignments.
- Must comply with the company's Attendance policy.
Benefits
The company offers a comprehensive benefits package, including:
- Travel Perks: Access to travel benefits covering a global network of destinations for the employee, family, and friends.
- Health Benefits: Comprehensive health, dental, prescription, and vision benefits available from day one, including options for virtual doctor visits and flexible spending accounts.
- Wellness Programs: Resources and support are provided to promote employee well-being.
- 401(k) Program: Available upon hire, with employer contributions potentially available after one year, depending on the workgroup.
- Additional Benefits: Includes an Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Commitment to Diversity and Inclusion
Inclusion and diversity are foundational to the workforce, extending from hiring practices to customer service. Over 20 Employee Business Resource Groups connect team members to customers, suppliers, communities, and shareholders, fostering professional growth and an inclusive environment. The company is dedicated to maintaining smooth operations and caring for people on their journeys.