Cabin Crew
Job Purpose:
As an ambassador for the airline, the Cabin Crew member strives to achieve customer loyalty and promote a positive corporate image at all times. This is accomplished by enhancing the overall customer experience through providing excellent service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew member must be prepared and fit to operate, ensuring productivity aligns with established performance measures and company policies and procedures.
Key Responsibilities:
Conduct:
- Ensures timely attendance for assigned flights, presenting a professional appearance and maintaining the required fitness and legal requirements.
- Attends pre-flight briefings to acknowledge flight details, understand role distribution and targets, review security protocols, and confirm boarding procedures.
Safety Measures:
- Provides clear and concise instructions to passengers on all safety procedures, ensuring their well-being and comfort throughout the flight.
- Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed, demonstrating proficiency in basic medical care.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions observed, maintaining a high level of situational awareness.
Customer Service:
- Greets passengers with a welcoming demeanor and assists with boarding formalities, ensuring accurate data entry into the aircraft logbook following Airline and Civil Aviation Authority procedures.
- Delivers consistently excellent customer service by addressing individual pre-bookings, requests, and needs with attentiveness and professionalism.
- Demonstrates empathy by identifying and assisting passengers experiencing stress or difficulties, adhering to established policies and procedures outlined in the Operations Manual and other relevant guidelines.
- Contributes to maximizing on-board revenue and supporting the "Charity Cloud" program through the effective promotion of on-board meals, products, and charitable initiatives, striving to achieve individual and team targets.
- Manages cash and credit card payments received for individual sales and donations with integrity, ensuring proper and secure handling.
Crosschecking and Reports:
- Conducts thorough pre-flight checks to verify sufficient supplies, including emergency equipment, catering equipment, and other specified items, reporting any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is cleaned to the highest standard at transit stations, confirming adequate re-catering and duty-free products are available before departure.
- Oversees an orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff, maintaining clear communication and accountability.
- Completes post-flight briefing and assessment reports as per established policies and procedures, providing an objective evaluation of the Cabin Supervisor, reporting any in-flight issues or discrepancies, and ensuring the proper sealing of duty-free containers.
- Provides a detailed account of passenger conduct to the Cabin Supervisor and assumes the responsibilities of the 'Cabin Supervisor' when designated by the Captain, demonstrating leadership and adaptability.
- Maintains up-to-date professional and safety knowledge, ensuring competency through participation in recurrent training programs, emergency procedure drills, educational workshops, and maintaining a current license.
- Actively contributes to team success by achieving allocated sales targets, accomplishing related tasks, and fostering a positive and collaborative work environment.
Qualifications:
- A Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is highly desirable.
- Candidates must be fit to fly, with good general health and no serious medical conditions or chronic diseases.
- A presentable appearance, friendly demeanor, and a cheerful and positive attitude, even under pressure, are essential.
- Strong customer service orientation with the ability to understand and respond to customer needs and requests effectively.
- Capability to handle difficult situations and challenging customers while upholding a professional corporate image.
- Focused and vigilant, with the ability to identify irregularities and manage threats and emergencies efficiently and calmly, prioritizing successful outcomes.
- Proactive, self-motivated, and resourceful, demonstrating initiative and excellent teamwork skills.
- Possess very good verbal and written communication skills, conveying information clearly and concisely.
- Demonstrates exceptional time management and problem-solving abilities, adapting to changing priorities effectively.
- Proficient in Microsoft Office Suite.
- Fluent in English. Proficiency in other languages is an advantage based on Airline requirements.
Work Experience:
- Fresh graduates are encouraged to apply for this rewarding role.
- Previous experience as cabin crew or in a customer service capacity within the Airline/Aviation/Hospitality industries is considered an asset.
- An active cabin crew license is advantageous.
- Must be able to work in a shift pattern environment, including extended hours.
- High flexibility and adaptability are essential in this dynamic role, accommodating frequent changes and demanding schedules.
- Demonstrated ability to contribute to and achieve success within a framework of established policies, procedures, and key performance indicators (KPIs).