NetJets | Flight Attendant

About the Role

NetJets, the global leader in private aviation for over six decades, is seeking a Flight Attendant to deliver an unparalleled private travel experience. This role is critical in embodying the NetJets commitment to safety, personalized service, and global accessibility. The Flight Attendant serves as an ambassador for the brand, ensuring the highest standards of safety and security while providing bespoke hospitality to NetJets Owners.

Purpose of Position

As an ambassador of the NetJets brand, the Flight Attendant is entrusted with delivering an elite and personalized air travel experience while maintaining an uncompromising commitment to safety and security. Representing the pinnacle of private aviation, the Flight Attendant is the face of NetJets, combining safety leadership, refined inflight service, and bespoke hospitality. Each flight must reflect our unwavering standards with safety above all, followed by a seamless, luxurious travel experience that anticipates and exceeds the expectations of every NetJets Owner.

Tasks and Responsibilities

• Ensure the safety and security of all Owners and passengers within the aircraft cabin, adhering to the Flight Attendant Manual (FAM), Service Procedures Checklist, Standard Operating Procedures, and all associated policies.
• Conduct thorough interior preflight inspections, warmly welcome Owners and guests, provide personalized briefings, and serve as the subject matter expert on all aircraft safety, comfort, and entertainment systems.
• Source high-quality catering from external providers as necessary, ensuring luxury standards and alignment with Owner preferences.
• Deliver elevated inflight service, including premium beverage and food presentation, turndown service, and execution of bespoke Owner profiles and detailed service notes.
• Ensure all cabin baggage is correctly and safely stowed in accordance with regulatory and company policies.
• Accommodate flights for Owners traveling with pets or who permit smoking onboard, while maintaining discretion and service excellence.
• Operate effectively within a collaborative team/crew environment, ensuring consistent compliance with all safety and operational protocols, including close collaboration with Owner Services, NetJets Service Representatives, and other internal teams.
• Act as a trusted liaison for Owners/passengers and NetJets from arrival at the Fixed Base Operator (FBO) through safe arrival at their destination, ensuring a seamless and luxurious experience.
• Proactively communicate any cabin-related maintenance concerns or irregularities to the Pilot in Command for prompt resolution.
• Complete all administrative duties, including inventory documentation, service passdowns, and required crew reports with accuracy and attention to detail.
• Maintain the aircraft cabin in a consistently clean and organized state, adhering to company standards.
• Leverage innovative thinking to address complex issues and make prompt decisions in dynamic environments to drive successful outcomes.
• Perform other responsibilities as assigned, dependent on specific trip or operational requirements.

Qualifications

Education

• High School Diploma

Years of Experience

• 2-4 years of experience

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Minimum of twenty-one (21) years of age.
• Outstanding communication skills, with the ability to engage with clarity, professionalism, and poise.
• Proficient in personal computing, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Ability to occupy assigned jumpseat and secure required safety restraints in accordance with FAA regulations without modification.
• Ability to maneuver safely within aircraft cabin dimensions and operate emergency exits.
• Availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Exceptional adaptability and the ability to perform in dynamic and fast-changing environments.
• Ability to manage personal rest effectively in preparation for active duty throughout the duration of each tour.
• Willingness and ability to travel away from home for seven or more consecutive days and nights, with accommodations provided.
• Eligibility to obtain all necessary airport authority and U.S. Customs security credentials.
• Ability to successfully pass all Transportation Security Administration (TSA) background screenings and obtain required airport and U.S. Customs clearances.
• Possession of a valid passport and ability to travel internationally without restriction.
• Valid State-issued driver’s license.
• Fluency in reading, writing, and speaking the English language.
• Highly polished, service-oriented appearance and demeanor, with the ability to create positive first and lasting impressions and engage effectively with Owners.
• Superior oral and written communication skills, particularly under pressure or in high-stakes situations.
• Sound judgment and decision-making abilities, with acute attention to detail in both technical and service-oriented matters.
• Ability to exert up to 60 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Comfort working around animals, including providing care and attention during and surrounding Owner flights.
• Maintain required Flight Attendant certification and FAA compliance post-hire.
• Successfully complete the NetJets Part 135 Flight Attendant Training Program.
• Prior experience in premium or luxury service industries.
• Familiarity with high-touch service environments such as private aviation, yachting, Michelin-starred dining, or concierge services.
• Bachelor’s degree preferred with a concentration in hospitality, customer service, business, or culinary arts.

How NetJets Supports You

NetJets offers a comprehensive benefits package designed to support employee well-being, including no-cost Medical, Dental, and Vision benefits with access to nationwide provider networks. The "LIVE WELL" program provides a package to support Mind, Body, and Life.

Comprehensive Suite of Benefits Includes:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with a 67% match on employee contributions
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support