Flight Attendant
United Airlines is seeking passionate and dedicated individuals to join its global team as Flight Attendants. As the world's largest airline with an expansive network, United is reinventing the industry and offering unparalleled career opportunities. This role provides a unique chance to see the world while delivering exceptional customer service and ensuring the safety and comfort of passengers.
Responsibilities:
- Ensure the highest levels of safety and security on board the aircraft.
- Provide outstanding customer service with optimism, positivity, and grace.
- Adapt and respond effectively to diverse customer-facing scenarios.
- Resolve customer issues with understanding, compassion, and good judgment.
- Influence customer loyalty through excellent service and represent United with pride.
- Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
- Fulfill reserve assignments on short notice and be away from base for extended periods.
- Work independently and as part of a team.
- Create memorable experiences for every customer on every flight.
- Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
- Effectively communicate in high-stress situations, such as aircraft evacuations, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
Qualifications:
- Must be 21 years of age or older at the time of application.
- High school graduate or GED required; two or more years of college preferred.
- At least one year of customer service experience in a service industry (e.g., retail, hospitality, food, teaching/education, aviation, social service).
- Ability to speak, read, write, and understand English fluently.
- Proficiency in a second language is highly desirable (Arabic, Chinese (Cantonese and Mandarin), Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, and Tagalog are assets).
- Ability to hear all types and ranges of sound.
- Professional appearance, excellent grooming standards, and willingness to adhere to uniform, hair, tattoo, and piercing guidelines.
- Tattoos are not permitted on the head, hands, or neck. Visible tattoos on arms, wrists, legs, and feet must be no larger than a credit card (3.5 inches long x 2.24 inches wide) or covered with standard uniform pieces and must not be offensive.
- Decorative covers, adornments, and/or jewelry on teeth or in the mouth are not permitted.
- Ability to proficiently operate electronic devices (phones, tablets, laptops).
- Must possess a valid passport with at least 18 months of validity remaining prior to its expiration.
- Ability to travel to and from all countries United serves without restrictions.
- Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage), and push/pull a beverage cart (up to 250 lbs).
- Ability to pass a functional reach assessment (76-inch vertical and 43.5-inch horizontal).
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Must be legally authorized to work in the United States.
- Must be willing and able to work a flexible schedule, including weekdays, weekends, and holidays.
- Must successfully complete an evacuation drill in the water (pool) during training.
- Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
- Must be able to pass DOT/FAA pre-employment and randomized drug screens.
- Must be able to pass a 10-year background check, including criminal background history, and not have a background that prohibits travel to or from anywhere United flies.
Training:
New Flight Attendants will participate in 6.5 weeks of training in Houston, TX, to learn United's safety and customer service standards. United provides a $140/week per diem, along with accommodations, breakfast, and lunch during training. Successful training graduates will receive a $1,000 bonus and will be assigned to one of United's hub locations: Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or another flight attendant base location.
Compensation and Benefits:
United offers a competitive compensation package, including:
- Starting hourly flight pay of $28.88/hour with top of base scale at $67.11/hour.
- Seniority-based pay increases.
- Additional compensation for language skills, lead positions, and international trips.
- Medical, dental, and vision insurance.
- 401(k).
- Paid time off for sick and vacation.
- Employee Assistance Program.
- Travel privileges for employees, family, and friends.
- Profit Sharing
- Commuter benefits
United Airlines is an equal opportunity employer.