Apprentice Cabin Crew Member - TUI Airways

Business: TUI Airline

Location: Bristol Airport, Administration Building, Bristol, BS48 3DY, United Kingdom

Hours: 37 hours per week

Contract Type: Fixed Term (9 months)

About the Opportunity

TUI Airways, a distinguished part of one of the world's premier tourism conglomerates, invites applications for an Apprentice Cabin Crew Member. This role presents an exceptional gateway into the travel and aviation industry, culminating in a Level 3 Apprenticeship Standard upon successful completion, equivalent to two A Levels. As a Cabin Crew Member, the individual will be instrumental in ensuring every customer's journey is safe, comfortable, and enjoyable. This position is ideal for motivated individuals seeking to develop a fulfilling career within a dynamic and globally recognized organization.

Key Responsibilities

Deliver outstanding customer service with a 'sales through service' ethos, prioritizing customer satisfaction as a 'maker of happy'.
Maintain the utmost priority on customer safety by diligently implementing all safety, first aid, and service procedures.
Demonstrate a proactive approach to personal and professional growth and development.
Utilize strong communication skills and emotional intelligence to swiftly build rapport with both customers and colleagues.
Exhibit commitment and passion, contributing effectively within a team environment to achieve collective goals.
Adapt to changing circumstances and unexpected events, including roster modifications and onboard emergencies, while embracing and encouraging the adoption of new technologies.

Ideal Candidate Profile

Possesses a profound passion for delivering exceptional customer service and consistently exceeding expectations.
Demonstrates motivation to successfully complete and apply training in Safety, First Aid, and Service.
Exhibits proficiency in managing multiple priorities, problem-solving, and maintaining composure under pressure.
A collaborative team player with excellent communication skills, fluent in English for seamless interaction with passengers and colleagues.
Maintains a flexible and positive mindset, prepared for a role where no two days are identical.

Essential Requirements

Minimum age of 18 years on the commencement date of the new entrant course.
Ability to reach a minimum height of 6ft. 2” (1.89 m) with feet flat on the floor.
Capability to perform all regulatory duties, including sitting and fully fastening an aircraft over-shoulder jump seat harness.
Proficiency in swimming at least 25 meters.
Willingness to undergo Psychoactive Testing and a UK CAA Cabin Crew Medical examination throughout employment.
Demonstrated proficiency in understanding, speaking, and writing English, equivalent to CEFR B2 or ILR L3.
Availability to work shifts across a 24/7 flight schedule and report to base in uniform within 90 minutes of notification.
Possession of a valid UK or Irish passport with at least 6 months' validity, along with any necessary travel visas.
Successful completion of background security checks, with positive results, and provision of proof of required vaccinations in accordance with company and regulatory guidelines.
Achievement of GCSE (or equivalent) grades 4/C or above in English and Mathematics. Original certificates must be uploaded as evidence during the application process. Failure to provide these documents may lead to the withdrawal of the application.
Continuous residency within the UK or EEA for the three years immediately preceding the apprenticeship start date.

Note: This role may close for applications once sufficient candidates are identified. Early application is strongly encouraged. TUI fosters a workplace of belonging, embracing diversity, equity, and inclusion. Support is available for candidates with disabilities or impairments; please inform us if such assistance is required.

Benefits Offered

Comprehensive holiday benefits, including discounts, special offers, and life assurance.
Robust Health and Wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
Complimentary in-house training delivered by experienced professionals in an engaging environment.
Provision of a complimentary uniform and work-related airport parking.
Competitive rates for foreign exchange services.
Pension scheme participation.