Apprentice Cabin Crew Member - TUI Airways
Job Overview
TUI Airways, a key part of one of the world's leading tourism groups, is seeking a motivated Apprentice Cabin Crew Member to join their team. This 9-month fixed-term apprenticeship offers an exceptional opportunity to launch a career in the dynamic travel and aviation sector. The successful candidate will contribute to ensuring every customer's journey is safe, comfortable, and enjoyable.
Role Responsibilities
- Deliver exceptional customer service with a 'sales through service' mindset, prioritizing customer satisfaction.
- Uphold paramount importance on customer safety by diligently implementing all safety, first aid, and service procedures.
- Continuously seek opportunities for personal and professional growth and development.
- Demonstrate confident communication skills and emotional intelligence, adapting communication style to build rapport with customers and colleagues.
- Work collaboratively as a committed and passionate team member to achieve objectives.
- Exhibit flexibility and adaptability to embrace change and unexpected situations, including roster adjustments and onboard emergencies.
- Master new technologies and encourage colleagues in their adoption.
Candidate Profile
- A genuine passion for delivering outstanding customer service and exceeding expectations.
- Motivation to successfully complete and apply training in Safety, First Aid, and Service.
- Ability to manage multiple priorities, solve problems effectively, and maintain composure under pressure.
- A collaborative team player with strong communication skills, fluent in English.
- A flexible and positive outlook, embracing a role where each day presents new experiences.
Essential Requirements
- Minimum age of 18 years on the first day of the new entrant course.
- Ability to reach a height of 6ft. 2” (1.89m) with feet flat on the floor.
- Capability to perform all regulatory duties, including safely fastening an aircraft over-shoulder jump seat harness.
- Proficiency in swimming at least 25 meters.
- Willingness to undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment.
- Proficient in understanding, speaking, and writing English, equivalent to CEFR B2 or ILR L3.
- Ability to work shifts across a 24/7 flight program and report to the base in uniform within 90 minutes of notification.
- Possession of a valid UK or Irish passport with at least 6 months' validity, and any necessary visas for travel.
- Successful completion of background security checks and provision of proof of required vaccinations in accordance with company and regulatory guidelines.
- GCSE (or equivalent) grade 4/C or above in English and Maths. Original certificates must be uploaded during the application process.
- Continuous residency in the UK or EEA for the three years immediately preceding the apprenticeship start date.
Position Details
TUI Business: TUI Airline
Band: Non-banded
Location: Bristol Airport, Administration Building, Bristol, BS48 3DY, United Kingdom
Hours per week: 37
Type of contract: Fixed term (9 months)
Benefits and Training
- Comprehensive in-house training delivered by experienced instructors.
- Upon successful completion, achieve a Level 3 Apprenticeship Standard, equivalent to two A Levels.
- Fantastic holiday benefits including discounts and special offers.
- Life assurance.
- Health and Wellbeing support across financial, health, social, community, and career areas.
- Complimentary uniform and work-related airport parking.
- Excellent rates on foreign exchange.
- Pension scheme.
Important Information
This role may close to applications once sufficient candidates are identified; early application is strongly encouraged.
TUI is committed to diversity, equity, and inclusion, fostering a workplace where everyone can be themselves. Support is available for candidates with disabilities or impairments. Please inform us if you require any assistance.