Flight Attendant
Overview
Embark on an exciting career with one of North America's leading regional airlines. The Flight Attendant role is a vital position ensuring the safety and comfort of passengers while providing exceptional service in accordance with regulatory standards and company guidelines. Join a dynamic team dedicated to operational excellence and fostering a culture of trust, respect, care, and fun.
Position Purpose
A Flight Attendant is responsible for ensuring the safety and comfort of passengers throughout their journey, adhering strictly to FAA and Inflight guidelines.
Essential Duties
To perform this role successfully, a Flight Attendant is expected to:
- Execute all regulatory and assigned cabin duties, providing constant attention to guests and ensuring a safe and comfortable onboard experience.
- Maintain comprehensive knowledge of all emergency procedures and the proper use of emergency equipment onboard the aircraft. This includes operating all emergency exits and aircraft equipment, requiring movements and force up to and including 70 pounds.
- Provide food and beverage service to passengers, which involves pushing and pulling movable carts weighing in excess of 250 pounds.
- Assist passengers with stowing carry-on baggage, capable of lifting items up to and including 35 pounds.
- Maintain a neat and orderly cabin environment.
- Contribute to a reliable and on-time operation by collaborating with other crewmembers to meet all required report times, departure times, and minimum turn times.
- Perform inflight sales and promotional duties as assigned.
- Assist other Customer Service staff as needed with passenger handling or related duties.
- Maintain reliable and prompt attendance according to Company policies and procedures.
- Present a professional image, both in conduct and appearance, strictly adhering to the Company uniform and dress code.
- Comply with associate Rules of Conduct as outlined in all applicable manuals.
- Maintain currency of Inflight guides and manuals.
- Foster the Company’s core values and culture within the work environment.
- Perform additional duties as assigned or required.
Qualifications and Requirements
The ideal candidate will possess the knowledge, skills, and abilities necessary to perform the essential functions of the job.
- High school diploma or GED required.
- A minimum of two years of customer service experience is necessary.
- Must be at least 20 years of age by the date of the first interview.
- Additional years of customer service experience, preferably in an aviation environment, is preferred.
- Previous Flight Attendant experience is highly desirable.
- Possess excellent interpersonal skills, a positive attitude, and a customer-oriented mindset.
- Must be willing to serve alcoholic beverages.
- Must be able and willing to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
- Must be able to work with animals and around other allergens and products.
- Must adhere to the company's Flight Attendant Style Guide regarding dress code and appearance, including tattoo and piercing policies. Specifically, tattoos are not permitted on the head, face, neck (including behind the ear), chest, hands, or fingers. Visible tattoos on arms, wrists, legs, ankles, and feet are permitted if less than 2” x 3.25”; otherwise, they must be fully covered by an approved method. Multiple visible piercings while in uniform are not permitted.
- Must have a wingspan of approximately 55 inches or greater to reach and safely operate all necessary equipment on the aircraft.
- For safety reasons, must have the ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened without an extender or other modification that may compromise the integrity of the harness.
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
- Ability to effectively present information to and respond to questions from management, crew, passengers, and the general public.
- Must be able to speak and be clearly understood in English, including shouting verbal commands during emergency situations.
- Must be willing to work in a time-sensitive environment and effectively manage stress associated with meeting deadlines and handling unexpected change.
- Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
- Must be able to remain calm, think, and react quickly in all types of emergency situations including, but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, and turbulence.
- Able to process information quickly and react in a positive manner during unexpected and/or serious situations.
- Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands
The physical demands are representative of those that must be met to successfully perform the essential functions of this job.
- Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
- Capable of lifting objects above shoulders up to and including 35 pounds.
- Able to push and pull moveable carts weighing in excess of 250 pounds.
- Able to walk and stand for extended periods, sometimes with aircraft turbulence.
- Must be able to stoop, crouch, squat, climb, and kneel.
- Able to see clearly at 20 feet or more with corrective lenses or contacts.
- Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
- Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Must be able to move about the aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
- Able to work extended duty periods on sequential days.
Work Environment
The work environment characteristics are representative of those encountered while performing the essential functions of this job.
- Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- Ability to accommodate customers’ special needs/disabilities.
- Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements
This role requires travel up to 100% of the time, including nights, weekends, holidays, and overnights. Willingness to relocate based on the Company’s operational needs is required.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.