Flight Attendant
Hawaiian Airlines is seeking dedicated and enthusiastic individuals to join its 'ohana as Flight Attendants. The Flight Attendant is responsible for ensuring the safety and well-being of guests while providing exceptional customer service with Hawaiian hospitality and aloha. This role requires a commitment to safety procedures, emergency response, and the delivery of a consistent and prescribed level of service within the aircraft cabin.
Position Summary:
The Flight Attendant's primary responsibility is to ensure the safety of guests aboard company aircraft. This includes being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. The Flight Attendant works in a fast-paced environment and must effectively handle emergency situations and interact with diverse personalities in an attentive and pleasant manner.
Secondarily, the Flight Attendant provides guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, including food and beverage service, while providing an unsurpassed Aloha experience.
Key Responsibilities:
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests.
- Greet and direct guests to their assigned seats and answer flight-related questions.
- Assist guests with stowing carry-on luggage.
- Demonstrate the use of safety equipment and emergency procedures prior to take-off.
- Monitor the cabin to ensure guest compliance with safety regulations and address any infractions effectively.
- Direct and assist guests in emergency procedures, such as evacuating the aircraft.
- Provide food and beverage service according to established procedures.
- Collect and reconcile payments for onboard products.
- Administer first aid, if necessary.
- Prepare written and verbal reports of emergency/safety incidents occurring during flight.
- Prepare guests and aircraft for landing, following established procedures.
- Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
- Obtain and maintain an AOA Badge.
- Maintain current knowledge and competency of emergency procedures.
- Be available to work alternative schedules, including evenings, weekends, and holidays.
- Interact effectively and professionally with colleagues and guests.
- Deliver a never-ending Aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints.
- Recognize and escalate potential problems.
- Work in diverse climates and locations across the globe and work variable shifts.
- Fly at high altitude.
- Meet the physical demands of the job.
- Assist ill or incapacitated passengers and fellow crew members.
- Evacuate the aircraft in heavy, dense smoke during a cabin fire.
- Handle and operate oxygen bottles and fire extinguishers.
- Remove and lift emergency cabin windows (weighing up to 60 pounds).
- Jump down the emergency slide from a height of approximately 24.5 feet.
All job duties, including emergency duties, are essential functions of the Flight Attendant role.
Minimum Requirements:
- Must be 21 years old at the time of application.
- High school diploma or GED equivalent.
- Present a professional image, adhering to grooming standards.
- Demonstrate strong customer service skills and the ability to resolve difficult customer situations effectively.
- Able to read, write, and speak English proficiently.
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
- Able to relocate within the state of Hawaii or the continental U.S.
- Able to be present to work alternative schedules, including evenings, weekends and holidays
- Ability to reach 82 inches vertically.
- Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
- Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
- Must be legally authorized to work in the United States.
- Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
- Must possess the legal right to travel from all countries served by Hawaiian Airlines.
- Travel documents must remain valid throughout all phases of training and employment.
- Current Employees must be in good standing with the company
Hawaiian Airlines is regulated by the Department of Transportation (DOT – regulation, 49 CFR part 40). Post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.
Preferred Qualifications:
- Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
- College education or degree.
Hawaiian Airlines is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.