Cabin Crew Talent Pool
About the Role
British Airways is seeking enthusiastic individuals to join its Cabin Crew talent pool for future opportunities. This role involves creating outstanding customer experiences that embody the airline's values of genuine warmth, professional excellence, and exceptional service. Successful candidates will work as part of a close-knit team to ensure every flight is safe, comfortable, and memorable. Responsibilities include assisting passengers, managing diverse customer needs, and upholding safety and service standards.
Key Responsibilities
- Deliver world-class service upholding British Airways' reputation for excellence.
- Ensure adherence to all safety, security, and operational procedures.
- Adapt to diverse customer needs and circumstances with professionalism and care.
Required Abilities
- Communicate with clarity and empathy, connecting authentically with diverse passengers.
- Think quickly and make sound decisions in demanding situations.
- Collaborate effectively with colleagues to achieve shared goals.
- Demonstrate resilience and maintain a positive outlook.
- Prioritize safety above all else, ensuring passenger wellbeing.
- Embrace continuous learning and professional development.
- Represent the brand with pride and deliver defined service standards.
Candidate Experience and Qualifications
- Minimum 12 months of customer service experience.
- At least 18 years of age at the time of application.
- Proficient in spoken and written English.
- Possess the right to work in the UK and a passport allowing unrestricted global travel.
Contract Details
This is a permanent contract.
What British Airways Offers
British Airways offers a competitive package beyond salary, including extensive staff travel benefits such as unlimited basic and premium standby tickets on British Airways flights, discounted airfares for friends and family, and access to various perks and schemes including a Pension Scheme, Voluntary Private Healthcare, and more. The company fosters a culture of continuous development and career progression.
Inclusion and Diversity
British Airways is committed to creating an inclusive workplace where diverse representation is valued. The company strives to foster a culture where all employees can be themselves, promoting innovation and a sense of belonging. Applications are welcomed from individuals of all backgrounds and cultures.