Cabin Crew Member
The Cabin Crew Member acts as an ambassador for the airline, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He or she provides exceptional customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew Member maintains readiness and fitness to operate, ensuring productivity aligns with established measures and company policies.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legal compliance for assigned flights, attending briefings to acknowledge flight details, roles, targets, security checks, and boarding procedures.
- Instructs passengers on safety procedures, prioritizing their safety and comfort at all times.
- Identifies and reports safety and security risks, collaborating with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities, entering required data into the aircraft logbook in accordance with airline and Civil Aviation Authority procedures.
- Provides consistently excellent customer service, attending to individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulty, adhering to policies and procedures detailed in the Operations Manual and relevant instructions.
- Maximizes on-board revenue and promotes the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received from sales and donations.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment are available before takeoff, reporting any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefing and assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor, reporting any problems or discrepancies on the flight, and ensuring the closing and sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor and assumes the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains necessary professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, while also ensuring current license validity.
- Contributes to team efforts by accomplishing related tasks and achieving allocated sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is highly valued.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude, even under stress.
- Must be customer service-oriented, capable of understanding and attending to customer needs and requests.
- Capable of handling difficult situations and angry customers without compromising the corporate image.
- Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful outcomes.
- Proactive, self-motivated, and demonstrates initiative and positive teamwork competency.
- Possesses very good verbal and written communication skills.
- Demonstrates excellent time management and problem-solving skills.
- Proficient in Microsoft Office.
- Fluent in English. Proficiency in other languages is an advantage, based on airline requirements.
Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the airlines, aviation, or hospitality industries is an asset.
- Possession of an active cabin crew license is advantageous.
- Must be capable of working in shift patterns and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.