Flight Attendant - Japanese Language Qualified
Hawaiian Airlines, renowned for its commitment to exceptional guest service and a vibrant company culture, seeks a highly motivated and skilled Flight Attendant proficient in Japanese. This integral role combines ensuring passenger safety with delivering an unparalleled Aloha experience. Successful candidates will thrive in a fast-paced, dynamic environment, demonstrating composure and professionalism in all interactions.
Key Responsibilities:
- Conduct pre-flight briefings, reviewing weather, flight routes, emergency procedures, and service details.
- Provide warm and welcoming guest service, assisting with seating, baggage, and in-flight inquiries.
- Effectively demonstrate and enforce safety regulations, addressing infractions and resolving passenger concerns with diplomacy.
- Execute emergency procedures, including evacuations and first aid administration, as needed.
- Provide efficient and courteous food and beverage service, processing onboard payments accurately.
- Prepare detailed written and verbal reports of any safety incidents or emergencies.
- Maintain current knowledge of Hawaiian Airlines and FAA regulations, completing annual re-certification.
- Maintain a professional demeanor and effectively collaborate with colleagues to deliver outstanding guest service.
- Proactively identify and address potential safety concerns.
- Adapt to varying work schedules, including evenings, weekends, and holidays, and accommodate varied work locations and climates globally.
- Meet the physical demands of the role, including lifting up to 60 pounds and navigating emergency exits.
- Assist ill or incapacitated passengers and crew members.
- Handle and operate safety equipment, including oxygen bottles and fire extinguishers.
- Ability to obtain and maintain an AOA Badge
Minimum Requirements:
- Minimum age of 21 years.
- High school diploma or GED equivalent.
- Professional appearance adhering to company standards (no visible body art, etc., while in uniform).
- Exceptional customer service skills, with demonstrated ability to de-escalate difficult situations.
- Proficient English (reading, writing, and speaking).
- Advanced/business-level fluency in Japanese, with the ability to read Romaji or Kanji.
- Successful completion of an FAA-approved, unpaid eight-week intensive training program.
- Ability to relocate within Hawaii or the continental U.S.
- Availability for flexible work schedules, including evenings, weekends, and holidays.
- Ability to reach 82 inches vertically and comfortably fit in a jump seat with restraints.
- Successful completion of pre-employment requirements (drug test, TB test, background check).
- Legal authorization to work in the United States without sponsorship.
- Valid passport and ability to obtain necessary travel visas.
- Compliance with all travel document requirements throughout training and employment.
- Physical ability to withstand varying climatic conditions, gravitational forces, and cabin pressurization; ability to stand for extended periods.
- Current employees must be in good standing with the company.
Preferred Qualifications:
- Two years of direct customer service experience in hospitality or the airline industry, or four years in a customer-facing role (retail, education, healthcare, etc.).
- College degree or equivalent.
About Hawaiian Airlines:
Hawaiian Airlines, celebrating over 95 years of continuous service, is Hawaiʻi's flagship airline. With numerous awards for excellence in customer service and on-time performance, Hawaiian Airlines is committed to providing a superior travel experience. As Hawaiʻi's hometown airline, we strive to provide an unparalleled "Aloha Spirit" to all our guests.
Note: Post-offer drug testing will be conducted. Hawaiian Airlines is an equal opportunity employer and does not sponsor work visas for this position.