Director, Inflight Services
Location: Kansas City, MO, US
Job Type: Full-Time, Professional
Salary Range: $120,000.00 - $140,000.00 Annually
Overview
Eastern Airlines is a legacy carrier founded by seekers, adventurers, and fliers. With a rich heritage and a pioneering spirit, the company prides itself on an open-hearted attitude, respect for passengers, and meticulous attention to detail. Eastern fosters a culture where natural curiosity and a hunger for wonder drive employee success.
Role Summary
Eastern Airlines is seeking a highly experienced and dedicated Director of Inflight Services. This full-time, professional position reports to the 119 Director of Operations and plays a critical role in overseeing the Company's Flight Attendants and Inflight Management team. The primary objective is to uphold the highest standards of safety, reliability, and customer experience. The role demands strong communication skills and the ability to thrive in a fast-paced, dynamic operational environment.
Key Responsibilities
- Ensure the safe conduct of all in-flight personnel in compliance with company and FAA requirements.
- Serve as the primary FAA contact for all inflight service and cabin service matters, coordinating formal correspondence between the FAA, DOD, and Company leadership.
- Ensure the competence and currency of all Flight Attendants, Supervisors, and Instructors.
- Manage the content, currency, and quality of inflight operations manuals.
- Authorized to establish and modify policies, procedures, and instructions for all in-flight manuals.
- Participate in Flight Attendant recruitment with People Services.
- Oversee the development of all training programs and curriculum for in-flight personnel.
- Ensure compliance with all CFRs and company policies, including maintaining certification and records for all training programs (initial, recurrent, transition).
- Participate in safety and compliance duties per the Safety and Regulatory Compliance Manual.
- Monitor and help maintain staffing levels based on operational needs.
- Resolve scheduling disputes with Crew Scheduling and Flight Attendants.
- Conduct internal audits of training materials for regulatory compliance.
- Ensure the quality of Cabin Crewmember Checks and Qualifications processes.
- Manage the Inflight Team with a balanced approach of empathy and accountability.
- Coordinate with People Services on personnel actions (counseling, hiring, separations, injury/illness cases).
- Perform other duties as assigned by the Director of Operations.
Qualifications
- Bachelor’s degree or equivalent education and experience.
- Fluent in speaking, reading, and writing English.
- Minimum of three years of customer service experience (aviation preferred).
- At least three years of prior Flight Attendant experience.
- At least three years of management or supervisory experience.
- Comprehensive knowledge of FAA regulations and CFRs.
- Ability to manage teams with accountability and empathy.
- Current U.S. Passport valid for at least six months.
- Valid travel documents permitting international travel.
- Maintain a polished, professional, and conservative appearance.
- Ability to multitask and perform effectively in high-pressure environments.
- Eligibility to work in the United States.
- Successful completion of DOT drug tests, background checks, and CHRCM.
Eastern is an Equal Opportunity Employer.