Manager, Inflight Training Administration

SeaTac, Washington

Full-Time

Joining Alaska Airlines means becoming part of a team dedicated to creating an airline people love, guided by purpose, core values, and leadership principles. Corporate teams play a crucial role in setting strategies and operational plans to ensure company success. A shared passion for travel and guests motivates the pursuit of excellence. Alaska Airlines invites those who share this passion to explore career opportunities.

The Manager, Inflight Training Administration is responsible for overseeing all administrative functions that support the flight attendant training programs at Alaska Airlines. This pivotal leadership role provides direction and support to teams managing training records, scheduling, and related administrative tasks. Reporting to the Director of Inflight Training Delivery and Administration, the Manager ensures the accurate maintenance of training records, guarantees compliance with flight attendant qualifications, and coordinates training and instructor schedules to meet regulatory agency requirements and company policies and procedures.

Key Responsibilities:

Ensuring the implementation and execution of all flight attendant structured administrative workflows, documentation standards, and reporting systems to support training operations.
Managing training and scheduling data analysis processes and performance metrics to drive improvements, optimize scheduling, and inform strategic decision-making.
Acting as a collaborative consultant to formulate strategies for flight attendant learning and performance improvement and making training recommendations based on data analysis.
Leading and establishing priorities for the team to plan, coordinate, and execute training projects focused on enhancing instructor processes, training consistency, operational efficiency, and quality assurance.
Maintaining accountability for the accuracy of training records and the approved training record system to ensure all training record requirements are met.
Leading a team of Inflight Training Schedulers and Coordinators responsible for the administration of training plans, instructor scheduling, and program planning.
Executing short and medium-range goals for the Inflight Training teams.
Projecting and maintaining Inflight Training staffing resource needs.
Holding accountability for instructors’ monthly bidding and award processes.
Holding accountability for flight attendant training scheduling, ensuring adherence to the collective bargaining agreement.
Cultivating relationships with internal partners, including the Association of Flight Attendants, and regulatory agencies for the development, maintenance, approval, and implementation of flight attendant training curricula.
Contributing to the long-term strategy and planning for Inflight Training programs.
Collaborating with the Director of Inflight Training Development and Standards on strategic initiatives, such as transitioning to the AQP program.
Shaping the culture of the team and wider department through action, presence, and positive reinforcement of behaviors.

Qualifications:

A minimum of 5 years of experience in inflight training, training standards and compliance, or a related area is required, along with at least 2 years of leadership experience. Candidates must possess a Bachelor’s degree or an additional two years of relevant training/experience in lieu of the degree. Required knowledge includes 14CFR Part 121 air carrier operations, approved training programs, inflight operations, appropriate FAA Advisory Circulars, applicable regulatory guidance, and the flight attendant certification processes. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) is necessary. The successful candidate must be able to successfully complete Initial New Hire Flight Attendant Training (if not already qualified as an AS Flight Attendant) and maintain certification as a Flight Attendant, as well as hold and maintain AS Inflight Instructor qualification. A minimum age of 21 and authorization to work in the U.S. are mandatory.

Preferred Qualifications:

Preferred qualifications include a proven ability to lead and deliver projects on time and within budget, influence learner outcomes, leverage business acumen and analytic capability to negotiate win-win solutions, and rapidly understand and organize complexity while bringing others along with change. Strong leadership skills, including the ability to lead with passion, humility, and fierce resolve, and the capacity to think and work beyond divisional boundaries are highly valued. Outstanding communication (verbal, written, presentation) and interpersonal skills are preferred, with a demonstrated ability to create collaborative relationships that drive outcomes in the best interest of the company, colleagues, and key external business partners.

Please note that this position requires obtaining and maintaining an Airport SIDA badge, which involves specific background check requirements.

Salary Range:

The anticipated salary range for this position is $92,650 to $139,000 per year. Compensation is determined based on various factors, including location, relevant experience/level, and skillset, while balancing internal equity. Alaska Airlines is committed to fair and unbiased compensation along with competitive benefits. Please note that hiring is typically not done at the top of the stated range.

Total Rewards:

Alaska Airlines offers a comprehensive total rewards package. Benefits may include free stand-by travel privileges on Alaska Airlines & Horizon Air, comprehensive well-being programs including medical, dental, and vision benefits, a generous 401k match program, quarterly and annual bonus plans, and generous holiday and paid time off.